Karina K.’s Reviews of AliExpress & more

Karina's Profile

Reviews 2
First Reviews
0
Votes 17
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Fans 0
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198

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Total Points

177

AliExpress

Wholesale

“I finally received a refund”

12/6/19

• Updated review

Ok so refund was eventually processed (with no notification or message about it from Aliexpress, I found out by religiously checking my bank account statement and order payment status on order page). I'll raise the rating to 2 stars as it was a relief to get my money returned, however, I'm very disappointed in their chat "support" that provides faulty information and simply drops chat session randomly and the absence of contact email.

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“Aliexpress is not returning $150 for cancelled order”

11/25/19

• Previous review

I placed an order by mistake back on 11.11 and instantly canceled it, seller confirmed cancellation quicky the same day.
Aliexpress STILL HASN'T PROCESSED A REFUND.
I contacted their chat support several times and they blatantly lie that refund was processed and I just need to wait for a bank when clearly the order is in refund processing state (it literally says that under order info)which means that Aliexpress has not released the money.
This has been 2 weeks and this is ridiculous. And it's serious money, it was $150. Aliexpress chat customer service is sub par, I spent hours of my time on it because agents are not qualified, provide false information and literally drop the chat without waiting more than a minute for your answer, the latest agent just dropped the same second he provided his answer that by the way made zero sense. There is no way to rate chat session or even receive a transcript, there is no email to contact customer support either. I am SERIOUSLY CONCERNED ABOUT MY MONEY, THIS IS UNACCEPTABLE.

DHgate

Electronics

“The nerve of Dhgate”

12/3/19

• Updated review

So I left another review on their Facebook page telling my story (receiving a very fake low quality "Michael Kors" bag and my dispute getting closed prematurely with zero communication/response to my messages from Dhgate representative). And after a couple of weeks of ignoring all of my messages, Dhgate has the audacity to message me from the same email address I had been unsuccessfully trying to reach out to and tell me the following: "Thank you for contacting DHgate Customer Service.

We understand that you are not satisfied with the resolution provided for your dispute of order *******819. Our Management Team would like to extend their apologies for the inconvenience, and has offered to provide you a $10 coupon or reward that we can send to your account if you choose to remove your recent negative review to our website on Facebook. If you are willing to remove the review, please let us know so we can process your $10 coupon or reward.

Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us." No comments.

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“DHgate keeps stringing me along with zero effort to resolve my issue”

11/16/19

• Previous review

The problem is, the case and dispute were closed WITHOUT MY AGREEMENT AND COMMUNICATION WITH ME. I have provided the evidence that the product is counterfeit and DHgate IGNORED my evidence and my messages and released my money to seller. Suggesting that I have to contact the seller to ask him for refund (see DHgate mockery reply to my review attached) when dispute escalation to DHgate is started when you can't reach agreement with seller in the first place is ridiculous.

“Dhgate is a scam, supports the sell of counterfeit low quality products, non existent customer suppo”

11/14/19

• Previous review

I wasn't provided full refund for a counterfeit very low quality item and dispute was closed without proper mediation and no communication with me, I was absolutely ignored for several days and I keep being ignored. They literally do not reply on emails and leave your messages on read on Facebook. Support doesn't speak English either. Sending my money to seller that sent me a counterfeit item is a scam, selling counterfeit is illegal and Dhgate acting this way is supporting illegal activity. I will report this in all instances possible.