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AliExpressReviews 8,070

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1791
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,657
value
1,557
shipping
1,600
returns
1,438
quality
1,496
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kazakhstan
1 review
0 helpful votes
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Good site for shoping
December 16, 2018

Good site for shoping. 95% of orders are recieved.
Last 5% at almost all time are resolved by refund.

Date of experience: December 15, 2018
Israel
1 review
3 helpful votes
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Scam
December 14, 2018

You take your own risk dealing with AE.
There are lots of scammers among those sellers who sell refurbished products as new.
Descriptions and images do not match.
Customer service is worst, all automated and they are covering seller's $#*!.
Forget from AE refund guarantee

Date of experience: December 14, 2018
Nigeria
1 review
4 helpful votes
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Ordered for an anti cellulite massager from Global Drop Shipping store on Ali express for about 35 dollars and after a week i got a message that my order has been returned back to the seller.
For days i was trying to contact the seller to know whats happening, they eventually responded after days of sending messages that i have to choose another product which i accepted.
Ever since i ve been trying to reach the seller but they don't respond.
I came here to see if i can get my order or a refund.
Meanwhile i ordered almost 50 items.
This seller is the one giving me issues.

Date of experience: December 14, 2018
Peru
1 review
1 helpful vote
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Excellent
December 15, 2018

Todo bien, conforme con mi pedido; siempre hago pedidos y llegan como lo prometen, estoy agradecido hasta el momento sin inconvenientes.

Date of experience: December 14, 2018
Thailand
1 review
1 helpful vote
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Same photo, Good Quality!
December 15, 2018

It's come very fast and I can use in time!
Material was nice and good quality.
The order also same the photo which shown on website.

Date of experience: December 14, 2018
New York
12 reviews
35 helpful votes
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Not so good
December 14, 2018

I ordered quite a bit of items. Took well over a month to get and they then blocked me from using my card asking to email them an ID and other items if I wish to order and use the same card again. HELLOO... Thats very rude and what the heck do they need my ID with personal info for? To scam or hack me? I think NOT. Just order with another card but DO NOT send them ID info.It is cheap China items you can buy on other sites without sending info. They have rude customer service as well.

Date of experience: December 14, 2018
GB
1 review
0 helpful votes
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Szallitas
December 14, 2018

Az aruval nagyon meg vagyok elegedve, de a szallitas borzalmasan lassu. Ma kaptam meg az arut 14.-en.

Date of experience: December 14, 2018
Spain
1 review
0 helpful votes
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EXCELENTE
December 14, 2018

RAPIDO Y TAL COMO DESCRIBEN EL ARTICULO, DE MUY BUENA CALIDAD, TODO COMO ME ESPERABA, LLEVO MUCHO TIEMPO COMPRANDO EN ESTE COMERCIO Y NUNCA ME HAN DEFRAUDADO

Date of experience: December 14, 2018
Slovenia
1 review
0 helpful votes
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Hello friends
I buy a lot with aliexpress and I am very satisfied with the business of aliexpressa in about a year I bought some 300 products only in a few cases, unfortunately, the cargo lost, or the seller canceled the purchase, but the purchase price was honestly returned!
Do I absolutely trust expressu and I'll buy it from you! Nice day, Marko

Date of experience: December 14, 2018
Washington
1 review
1 helpful vote
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Placed an order and provided shipping and payment details. Was having order shipped to my son, who is currently in the hospital. Site continuously overwrote payment address with shipping address, even after several attempts and saving each time. Finally accepted, only to be cancelled later for "security reasons". Attempted to resolve with customer service over chat session, abandoned hope after 3.5 hours of frustration. THEN, site would not permit me to deactivate my account! STAY AWAY FROM ALIEXPRESS!

Date of experience: December 14, 2018
Ukraine
1 review
1 helpful vote
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Защита покупателей работает на руку продавцам, заказы не доставляют и решение по спору в пользу продавца. Не денег, не товара.

Date of experience: December 14, 2018
Nigeria
1 review
0 helpful votes
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Essential Oil
December 14, 2018

Nice Collection of Essential Oil with great and lively fragrance. I am Loving it so very much!
The item came earlier than expected and the description was explicit.

Date of experience: December 13, 2018
Poland
1 review
0 helpful votes
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Fajna zabawa
December 14, 2018

Zakupy dla zabawy. Jak na razie wszystko mi dochodzi, a jak coś nie jest tak, to AliExpress szybko i bezproblemowo rozwiązuje spory. Problemy mogą być przy droższych artykułach, ponieważ u nas w Polsce może zapłacić cło, a wtedy na pewno zakupy przestają się opłacać.

Date of experience: December 13, 2018
Switzerland
1 review
0 helpful votes
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Muy contento Con AliExpres
December 14, 2018

Gracias hasta el momento todo bien todos los pedidos que he echo todos han llegado bien estoy muy contento gracias.

Date of experience: December 13, 2018
GB
1 review
0 helpful votes
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7 days to arrive in The UK
December 14, 2018

The laptop is very nice, runs Manjaro Linux without issues, the battery lasts 6-8 hours depending on usage and it arrived in 7 days. Exceptional service from Aliexpress, I never had such quick delivery from Ali especially around this time of the year (Christmas)

Date of experience: December 13, 2018
Poland
1 review
0 helpful votes
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Bardzo dobry towar i bardzo dzienkuie. Zaszybką dostawe i bardzo miłą obsługe. Konktakt z sklepem jest bardzo dobry. Wesołych świąt

Date of experience: December 13, 2018
Argentina
1 review
0 helpful votes
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Compra
December 12, 2018

Muy buenos productos y excelente atencion de las firmas que contrate y muy rapido con las entregas,... me piden 100 caracteres... lo que considero innecesario ya que escribir bueno y breve es mejor

Date of experience: December 12, 2018
RU
1 review
0 helpful votes
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положительный
December 12, 2018

Мне нравиться. Можно поковыряться, по выбирать. Сравнить разные варианты. Выбор достаточно большой, можно купить то чего нет в оффлайне.

Date of experience: December 12, 2018
Illinois
1 review
2 helpful votes
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Bad sizing
December 12, 2018

My daughter ordered $200 worth of clothes using her birthday money. The sizes on the chart are absolutely wrong. None of the clothes fit. They were WAY TOO SMALL (Chinese sizes) and one of the outfits was not what she order. HERE IS THE PROBLEM "RETURNS". When we went to UPS to mail them back, the cost was more than $100. Now, we are stuck with $200 worth of clothes that don't fit. DO NOT ORDER FROM THEM>

Date of experience: December 12, 2018
Canada
1 review
3 helpful votes
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Shoes purchase
December 12, 2018

I just bought 2 pair of Salomon shoes from AliExpress, after 40 days I received 2 pair of shoes which are unstandardized size. They are smaller. Someone said, Asian size is smaller, but they specified EUR size as well. Salomon shoes should be standard size all of the world. It only can approved, on aliexpress selling the fake shoes

Date of experience: December 12, 2018