AliExpressReviews 8,070

I ordered a product 27-Jan on-line from AliExpress. They charged my credit card and than shipped the product to an INCOMPLETE address. The USPS destroyed the package because AliExpress did not include a return address. AliExpress has refused to refund the purchase and continues to send messages stating for me to contact USPS. AliExpress refuses to refund the charge.
WARNING! Recommend to ALL not do business with this company, or at least I will not. The company advertises very low prices but will not Honor mistakes they have made. I ordered the product on Jan27. It is now March 12 and who ever is responding my request ONLY responds with "we see your package was not delivered - contact USPS - who in fact has posted on their Tracking that the package was destroyed.

Purchased a wholesale order of 250 earbuds. Made the payment in full. Received notification that only part of the order was shipped. Applied for an immediate refund for the products not shipped, although I wish the seller would have informed me of such before confirming the order. Got the partial refund.

Items on route to delivery shows it has been returned to the seller. Meaning, I never received anything. Been contacting AliExpress daily for an update. They said they need to 'investigate'. What is there to investigate? Their own tracking shows it was delivered to the seller. Now the purchase protection time is running out and they keep telling me I need to provide further information.

Scam company.

I'm going to be short and sweet and to the point on this one. I have been shopping at ali for the last 15 years and believe me I don't want to say this BUT the last three months have been a total shopping nightmare!, and I can honestly say that I think aliexpress is going down the Crapper and FAST! One of the stories: ordered, was shorted, aliexpress didn't care, and then the store that did it, still continues to do it to other customers/shoppers. The stores name is: Perfect Tool Store (far from perfect believe me) Store ID: *******355 It really is a very sad thing that once a good shopping site turns to TOTAL CRAP, and the sellers, and the company itself CAN NO LONGER BE TRUSTED! I will stop shopping there, because now there are just to many RED FLAGS! When a company who used to care stops caring for it's long time customers It's GAME OVER! Just because they are super large now, it doesn't give them any excuse to CRAP all over their customers! No No NOPE! WRONG CHOICE!

Orded a suit. But never received the suit! No they will not return me my money? They ripped me off! Will never do anny business with Aliexpress again!

So I received a damaged product. They said that I have to send it back to Hong Kong for the refund and that supposedly they would refund the product and the shipping. I stupidly did it partially by principle, supposedly Aliexpress would back me up. I paid for tracking service to have proof, but not only I had to contact Aliexpress to get any refund once the damaged product arrived, but they finally refunded me only the product cost, not the shipping. Took almost 2 months. For some marginal saving, it's too much of a risk to be stuck with a bad product.

I ordered an item, it took forever to ship it, finally notified that it was "delivered", but I got no item. Great. Contacted customer support which was absolutely useless, their answer was "just wait another week". They finally came back with "file a dispute" except there is no option to dispute delivering to wrong location (and yes, my shipping address was 100% correct on the order). I will never use them again, just stick with Walmart or Amazon for your online shopping needs.

I have been purchasing from Aliexpress for about 2 years, most transactions are smooth, but also had some unbelievable disappointment.
I used to purchased an item from a seller but waited for 2 months still haven't received it, then I contacted the seller for tracking#, he refunded me immediately saying the item is out-of-stock, why this guy waited for 2 months and buyer's complaints to tell the truth?
Recently I made an order and again waited for 2 months still haven't received it, I have also contacted the seller many times but was told to check with the local delivery company myself, BTW, the tracking# is an invalid number when tracking from the website.

I ordered the Human Kinky straight hair and it looked nothing like the pictures. It does not even look like human hair but instead material strands from something. The hair was totally unmanageable no matter what I tried. The hair does not lay right - every time your move your head the hair becomes tangled leaving you to brush and comb every five minutes. Not worth the money.

I ordered glasses, one of the nose bridge pads was missing, in 1 day, second got lost, contact aliexpress.com, and they would only give me partial refund. Go to Temu, they refund if you not happy.

I had an awful experience with AliExpress. The goods I ordered never left China; the delivery having been cancelled by the supplier. I requested the refund that should have come automatically. Customer Service were all sugar and sweet (lots of "Oh dear") but did not meet my expectation for an immediate refund.

I will never deal with these people again, and I recommend avoiding this site... there is no recourse when a problem occurs.

I really want to put negative 5 stars. The story I experienced in this store can be a movie. If you want to live longer you have to go far away from this store.
I bought three boxes of dinnerware sets about two weeks before my party. I didn't receive them before the party so I have to buy in local store. After the party an Amazon delivery asked me a confirmation code to deliver the sets. I didn't receive it. She said she can't give them to me. The next day another delivery person some and asked the confirmation code. I still didn't receive it. I guess they are deliver the dinnerware according to the shape. I showed him my order information. The phone number in my order is different from the one in his system. He called the manager and left two boxes. I said I ordered three sets. He said maybe the other one is still on the way. Then I received an email from Aliexpress to confirm the delivery. I can't confirm it since I miss one. Then I ask for the return. Another long story for the return. The seller kept saying checking neighbors or the road for the missing one!? Later after long time dispute they agree for the return but I need to pay the shipping fee. Then I denied the dispute. Later they agree to pay the return shipping. But they want me to pay the shipping fee first and once they received the sets they will refund me the shipping fee. After a few days an Amazon delivery person want to pick up something from my home. She don't know what to pick up and I don't know either. She only have one tag. I said maybe it is for the two boxes. She said then I have to have two tags. She said since she has tried three times she is not coming back again. I have to deal with the seller... I am still fighting. So my conclusion is that never buy anything from those Chinese stores if you want to live longer. I have been dealing with this about one month.

I've purchased several things from AliEpress, i must say most 95% was junk, 5% was okay, not worth anything, waste of time. I purchased a drone, nothing expensive,$33 dollars, hoping to play with around the house, was suppose to have a 35 to 40 minute battery life, it came with 2 batterys both last fully charged about 7 minutes if you lucky. On top of that the drone no matter what i do will not fly straight and will sometimes just take off and the controls won't do anything to correct it. It took over 2 months to receive it, then when i files a complaint about the product, they offered me $1.13 refund and deal with it. I refused the refund and now they say they will do nothing, nor refund me. So if you decide to purchase from AliExpress don't say i didn't warn you, i will never buy from again.

Product title always listed the highest grade model to make you believe that's what you are getting. You will find multiple model in the selection below. But in regardless which model you pick, the title won't change the description. Even after you placed the order, your invoice product description will show the highest model, with small fine print list the model you actually ordered.
Showing you one of the example, (not the product I ordered), I can probably list a bunch of it. Be aware.
(I wish I can arrange the order of the picture, but I can't. Here you go)
Third picture - advertise email description. Listed as *******mAh Car Power Bank... for $41.11
First Picture - Listed as *******mAh Car Power Bank... for $42.09, but it's actually a *******mAh model. With less than half capacity, it will probably jump a very small car.
Second picture - If you want what is advertised, it's actually $83.05. Noted that the main description won't change in regardless which model you picked. Pay attention to the small font description.
This is also happened to my order of a TV Box. Contact the seller. Very rude person. Saying "Are you blind?" Obviously, I am not blind, just not very careful with a web site operate by crooks.

Don't waste your time or money. Tracking is a joke. Returns are impossible because IF your order actually arrives, it is completely gone from your order history, so you are stuck paying for whatever it is you received. ZERO customer service via phone or email. NEVER AGAIN!

Way too much risk. Sellers lie, packages don't arrive and getting them to stick to their "guarantees" is a nightmare.
They don't use normal carriers. They have cheesy companies that use random people to deliver.

They refuse to bring packages to indicated spots (even with large signs and arrows), and often leave them in vulnerable places to be stolen.

So many of the listings completely misrepresent their products. I have used them for about 6 months and I'm done.

I have been manufacturing goods for over 50 years and buying wholesale. I have never had SO much trouble. Packages never arrive, are missing products (one courier slashed open a package and took all of the gold items).

Update: I can't believe the ridiculous message I received below from them. In the last 2 weeks I have spent over 100 hours and over 130 emails, requests and replies over two orders from the same seller that never arrived while doing EXACTLY what their reply tells me to do. The seller has never responded at all, but AE customer "service" has lied multiple times in emails. In the same email sent dozens of times they have claimed that my package was BOTH delivered and held at customs.

One star is too much but I could not give a lower rating. To explain, (this is an abbreviated account) approximately in October 2023 I bought a rolling tote bag from the "Professional School Bag & Travel Bag Supplying Store" through Ali Express. That is how the company's name was identified through the Ali Express site. It took long for the company to send me the item I ordered. I communicated with the company through the message center on the Ali Express site. The company kept telling me that the item had been delivered. But I never received it. I sent them screenshots of some notes on the Ali Express site which stated that there are no logistics on the package. The "Professional School Bag & Travel Bag Supplying Store" just told me not to pay attention to what it says on the Ali Express site because the information does not automatically update. To make the story shorter than it is, I did eventually receive the package. I apologized to the company for badgering them telling them that the package arrived later than what their information states. The company said that such packages can arrive later than stated. So everything seemed OK since I got my package but when I tried the item, it was of faulty design and construction... The bag handles gave way when I tried to lift the bag with about 8 pounds in it and the handle broke. I contacted the "Professional School Bag & Travel Bag Supplying Store" through Ali Express again and sent photos and a video showing that the bag broke after one use. The company told me that they could send me a similar item as replacement. But when I posted a reply they seemed to take long to respond and then the Ali Express site's message center was shut down for many weeks. The "Professional School Bag & Travel Bag Supplying Store" stopped communicating with me. I don't think they sent me a replacement item. I never received one. No refund either. The rolling bag has poor design. The bag attaches to the telescoping handle only by a small strap and the tension is not very good to keep the bag in place. I paid over $50 for this and it is not worth it. I cannot recommend the company that sold me this. They are a small obscure company and not a lot of information about them that I can find on the internet. None actually. Only through the Ali Express site. They seem to be avoiding me. They sold me an overpriced cheaply made item. They now won't face me about it. Don't buy from Ali Express. Keep away from the "Professional School Bag & Travel Bag Supply Store." Tell your friends and neighbors not to buy from these companies. Maybe tell your worst enemies to shop from them.

Don't ever trust them! I bought an item but they never shipped it and it's been 2 weeks! When I contacted them, they gave me very lame excuse like due to export regulation. If they were honest, they would refund me as soon as they realized such regulation exist. They never refunded me, so it's just a scam!

Didn't get the phone or the money back $267. I tried many times with customer service. I send my bank statements to prove it etc etc etc. You aren't getting your money back. Maybe ok for items under $5

Don't bother wasting your time ordering from AliExpress! The first problem I had was not being able to contact anyone, including the seller, until Feb 17. At that time I received a reply apologizing for delay and order would be processed ASAP. Today, Feb 22, I get a notification that my order was "closed" and refund issued. No explanation why they closed the order. My assumption is that these items are just props to get you to order so they can "borrow" your money for a few weeks! Someone tell me I'm wrong