On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received different information between logging into the website and then logging in under my password. That seems strange. Some book options disappeared.
Alibris had both titles I requested and the paperbacks arrived in very good condition, and on time.
Great prices for books that would otherwise retail for 100s of dollars and great shipping, I received all my books in a weeks time
WEB SITE DOWN. NEW CARD INFO REQUESTED FOUR TIMES BEFORE ACCEPTANCE. LISTING OF COPIES FB ILLINGWORTH CHANGING WHILE PLACING ORDER.
'Have been ordering exclusively from Alibi for decades. Never this much trouble before.
Excellent.Good selection with many items to choose from. I will use this service again.
Great service. All items in good condition.Received in a timely fashion. No complaints.
Shopping with Alibris was very straightforward. Great selections. Great service.
I got the 'who are you blues' trying to checkout. I hope it is fixed now
As a repeat customer in Alibris.com I marvel at the consortium of booksellers and rare books they have found for my library. Alibris is the first book website I recommend to all my friends and colleagues.
Being a reader of many disciplines, I am always grateful Alibris locates or already holds out-of-print books and author-signed copies for giving to dear friends.
The advanced search has been a wonderful benefit to shopping online with Alibris!
Fast and efficient. I appreciate the "recommended" used books.
I liked what I got. But, your ordering is confusing as I've ended up getting 2 sometimes as you don't indicate that the order is complete.
The item arrived on time and in great condition. I was very pleased.
I wish shipping would be less expensive with each purchase instead of $4.99 for each.
Easy site to use and great product. Easy site to use. Great place to shop for books.
Clear and simple instructions with quick responses. It makes life simple!
Clear description of the book. Easy shopping experience! A BIG 2 thumbs up!
Its great but shipping is quite expensive. I appreciate the selection.
Easy to find what I was looking for and get it for a good price!
I'm grateful this is linked so readily to required book needs for University classes. This was very fast and needful.
Alibris has great books with fabulous prices and delivery.
I appreciate the quality and quality of the books sold By Alibris
Fast! Smooth order processing! The best in the book business!
Fast and easy! Books are always as described if not better than described!
Quick and easy to order. We shall see how the seller works and if the expediated shipping was worth it
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.