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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Trusted electronic business supplier. Reliable products and from original manufacturer.
Recommend to check and buy from this supplier.
Alibaba is a world of its own. The trade assurance platform ensures that new entrepreneurs can safely conduct their initial deals. Suppliers are professional and helpful.
We are first time buyer and the service was good and we checked samples first before buying and we liked it, few months after we placed mass order we received them and we liked the quality of printing and the items
I am happy with service, its second time they supply to me items and they are good professional e the products are with quality I wanted.
Best and most easiest company to work with. Very very friendly and nice. Thank you again to the team
Fast and reliable, so easy to get on with and Understand this is how I found buying from Alibaba Five stars.
I got a quality product, just not exactly what I had in mind. Main issue is the hardware put on was over an inch large than the example picture and so now the guitar is not right. Still a pretty bass but the holes made can't be hidden.
Good service n product received on time, Karl was helpful, she responded very quick, thank u!
Our first experience dealing with Alibaba and getting samples of the product was good. Easy to operate, very informative, very professional. Will see how it will work further on. So far, we are very sutisfied.
Good and reliable suppliers. Good customer service. I got high quality product from reliable vendors
My experience with ELUCKY have been fenomenal! I fully trust their service and trade assurance. DDP service fenomenal and package well handle to the front of the my door. ELUCKY and Sally Pan will be my company for the rest of my business! Trust this company with my hart!
Il suffit de solliciter la personne au bout de la ligne web et laisser faire son professionnalisme pour acheter ce que vous souhaitez, sans aucun soucis.
I have been very impressed so far with Alibaba. They have provided an excellent platform that allows everyone to conduct business in a very proffessional and trustworthy Environment. Communication is easy and all questions are answered incredibaly fast. This provides amazing confidence in buying from new suppliers.
It was easy to get a quotation and confirm the order. I have got my product soon as agreed. Good follow-up from Alibaba, and professional supplier.
It was great dealing business with alibaba. Its safe and secure and the suppliers are very professional and accomodating.
Good service and ease of communication with suppliers and of course the guarantee of transactions and product quality. Easy to use application easy to understand and clear details
ES MUY DINÁMICA ESTA PLATAFORMA, CONFIABLE Y FLUIDA LA GARANTIA SI FUNCIONA NO TENGO PROBLEMA HASTA HOY EN MIS COMPRAS.
Easy and nice to order from, no issues with communication great experience, will order again and the shipping was fast.
Very friendly and helpful cooperative in all ways good understanding of English shipped the goods on time
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members