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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Saudi Arabia
1 review
0 helpful votes
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One of the best
December 1, 2020

Safe platform and easy to deal with... now more than 20 orders. Fully satisfied you just need to know who are you dealing with

Date of experience: December 1, 2020
Sri Lanka
1 review
0 helpful votes
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Rams
December 1, 2020

I bought some rams.its goods quality. There service is very good and customer care also good. Received goods on time

Date of experience: December 1, 2020
Indonesia
1 review
0 helpful votes
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Like this site
December 1, 2020

Sometime the price not true but can bargain with supplier sometimes the goods are not ready stock and have to wait for production

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Spray Triggers
December 1, 2020

Great Product well made & Amazing Company nothing was t much for them, Fast delivery via FedEx Air Freight well packed turned around & delivered in less than two week.

Date of experience: December 1, 2020
Ghana
1 review
0 helpful votes
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Good supplier
December 1, 2020

Great piece of product that works beyond my expectations. Am happy I found a good supplier. Thumps up guys.

Date of experience: November 30, 2020
Bangladesh
1 review
0 helpful votes
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LOVE IT
December 1, 2020

Its the best site ever, very professional and very fast... It makes doing business very easy and secure

Date of experience: November 30, 2020
Alabama
1 review
0 helpful votes
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Website
December 1, 2020

I love this site and I have been with Alibaba for quite sometime now and I have found some great suppliers! Its definitely has helped me in so many ways with helping my business grow!

Date of experience: November 30, 2020
Texas
1 review
0 helpful votes
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Lashes
December 1, 2020

I highly recommend working with them.
They see your vision and make it come true.
Always trying to please their customers.

Date of experience: November 30, 2020
Mexico
1 review
0 helpful votes
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Pude realizar me compra de forma segura, con el apoyo del Alibaba, los productos llegaron a tiempo y en buen estado.

Date of experience: November 30, 2020
Florida
1 review
0 helpful votes
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It is a very nice doll series, I purchased these doll from DBS Toys company! Good quality and professional.

Date of experience: November 30, 2020
Panama
1 review
0 helpful votes
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Great supplier, I had a great experience with this supplier. All time they were available to offer the best. I think they have to find more option of shipping pricing to offer the best choice.

Date of experience: November 30, 2020
New York
2 reviews
0 helpful votes
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I had a great experience ordering from Zhongshan Aisilan Lighting Technology Co. The product was as described. Customer service from Esther was exceptional. The product was delivered faster and less expensive then by Amazon.

Date of experience: November 30, 2020
Georgia
1 review
0 helpful votes
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I bought too much from ali baba and one time one of their suppliers made big mistake that made me loose products and customers. I asked for refund and ali baba standed beside the seller not the buyer, I don't recommended to anyone,

Date of experience: November 30, 2020
Canada
1 review
8 helpful votes
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Nana sale wig (Wang Hui)
November 30, 2020

Don't buy anything from this company they are so bad. I bought wig from this company and I am so angry they sold the for me for $285 USD, I ordered 180% density but they brought me 130% density. My customer doesn't want the wig because is too thin. I left messages they read my messages but don't reply. I am asking them to give me their address so I can return but they are not replying me. Please don't buy wigs from this company. They'll sell you fake wig.

Date of experience: November 30, 2020
Canada
1 review
0 helpful votes
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Website
November 30, 2020

Very user friendly.
One thing to improve is when completing orders, some cities and towns of Canada (eg. Milton, Ontario) is not in the list, which causes confusion and delay in ordering. Kindly update the software. Thanks

Date of experience: November 30, 2020
Florida
1 review
0 helpful votes
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I LOVE THIS SITE!
November 30, 2020

Never thought of starting my own business, but with the help and products I recieve from Alibaba I am well on my way! Thank You!

Date of experience: November 30, 2020
Peru
1 review
0 helpful votes
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Excelente
November 30, 2020

Excelente trabajo que realizan a diferentes partes del mundo, uniendo a vendedores y compradores con muy poca experiencia

Date of experience: November 30, 2020
GB
1 review
0 helpful votes
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Great customer service
November 30, 2020

We had an issue with missing items that was quickly rectified by Vancy Ma. This was a first time purchase on this site but we will be ordering again. Commuinication was excellent and the products are of high quality.

Date of experience: November 30, 2020
Poland
1 review
0 helpful votes
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Easy to find right and veryfied supplier. We search al lot of items and always finally find the right bussines Partner. Service highly recommended.

Date of experience: November 30, 2020
China
1 review
0 helpful votes
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We are happy to cooperation with this supplier NINGBO VICAN TECHNOLOGY CO LTD. Focus on electric scooter and high quality. On time delivery and good after-sell service.

Date of experience: November 30, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087