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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sometimes I get that one vendor that just ruins my entire experience of all the good ones! Overall it is very good and I spend way too much time on Alibaba: / I am obsessed though!
Really helpful, patient and professional.
I would recommend this manufacturer absolutely!
I am very happy the way the handled my questions and how they operate.
Easy communication, free design, fast produce, all my client are happy to buy them. I will keep to purchase and order on Alibaba
It is a high risk looking for a certain product thousands of kilometers from your place and not knowing the company you choose as a product supplier. Cathy Zhang from Anhui Develop Amorphous Equipment Co., Ltd. was of a big help to make my decision to order from them. Alibaba's platform gave us the communication tool for the start and helped us execute our deal in very satisfactory manner. The products of the company perfectly fulfill the stated characteristics. Customer support during ordering and execution of order is of highest standart.
I. Happy. And. Satisfied to work with.the supplier.and its products. Professional and friendly as well.as very fast response.and delivery. Highly. Recommend to those looking for long term. Business
The product is good quality and the production is very fast than the expected time given by the supplier, we will guaranty for the repeat order.
I love the product, all received products were as we agreed, Lumia, was my sales agent very kind and helpful. Give all the compliments to the company Ningbo Paide Outdoor Products
Zhongshan Jiachen Photoelectric Technology Co., Ltd. It's my second deal with this company, and he's very kind and he's so quick that I'm impressed and left a message. Very good quality and fast delivery It enriched my business. Express one's
I will also order next week from Alibaba's director company.
Tra i tanti negozi di commercianti onesti si nascondono anche i truffatori. Io ne ho incontrato uno il Sig. Jong Tae della ASIANA ENTERPRISE KOREA che mi ha sottratto 300$. Probabilmente sono stato superficiale ma penso che l'organizzazione di ALIBABA dovrebbe controllare meglio quelli che si nascondono nella propria casa e risarcire gli utenti truffati. Allego la foto del TRUFFATORE che mi ha bloccato anche su WhatsApp.
The tracking map which Alibaba provides shows that invasive nine-dash line, which in turn is a severe offense to territory consciousness of customers from Southeast Asia countries. At this point Alibaba is the worst of professionalism. A world-level ecommerce portal like Alibaba should have been wise enough to remain neutral in territory disputes between China government and those of other nations. Instead, Alibaba acts like a bootlicking dog of its government and let that aggressive sentiment impeding its business by provoking the fury at the customers. Alibaba doesn't care whether or not there will be nationwide and regionwide boycotts in Southeast Asia countries toward it, does it? Only the fool thinks it is irreplaceable. Despicable!
Not reliable supplier. Always trying to get responsibility from her shoulder and blame others.
Lacking transparency.
I am very happy working with shirley, she is so nice and all the products she have are so nice and of super good quality,
Ms Sara are very Friendly & helpful!
Easy to communicate and Very professional!
And also fast delivery!
Excellent service. Alibaba allowed for a safe transaction and protects all buyers. AAAA++++ Alibaba Gaves us an opportunity to place an order safely and intervened when we thought we had a problem. They allow the transaction to be processed safely per the buyer's favor. We are very happy with the purchase.
The time between my order and the delivery was less then 2 weeks! The products are good and the communication is very fast!
Alibaba makes possible the business, we´re from Honduras and we love buy trough Alibaba, easy way to pay
Great Seller, very fast service, good communication, overall 5 stars!
Will recommend to my friends
I am glad to know the platform of Alibaba. There are many good products and good suppliers. Sometimes its hard o order less quantities, but that's part of the business.
Best place for b2b, hands down. Easy to navigate and find supplier recommendations on related products.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members