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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This product are very good quality and delivery time is ok. The seller is very professional and easy to contact him.
I have experience shopping on this platform for about 6 years. In the beginning it's a bit confusing to learn this platform and all the important points, but after you get use to it, you will find that it is one of the greatest platform for shopping.
Janet always takes care of us like professionals. It's not enough to say thank you.
I'm always very satisfied!
If anyone need to learn about Global service, It is none other than alibaba, They provide anormous service to the whole world.
Shenzhen Longhua Lindonn Electronic Factory was very thorough and shared videos of product in operation prior to shipping. After shared I was even asked to confirm if these units were satisfactory for my needs. Exact items from the videos were received in perfect condition in less than week half way across the globe. They took extra care when shipping and used plenty of packaging material to keep items safe.
Wonderful experience and will be ordering again soon!
Joz was very quick to reply and very very honest person. The miner came on time and is all working very satisfied with his service and assistance. He also went the extra mile and explained how to setup the miner. Will be order with him again.
I have often heard that alibaba.com is full of counterfeits. Every now and again I search the internet for my own handmade greeting cards just to see what comes up and to see how high my own website comes up in the search. Every time recently I have found yet another scam website claiming to have stock of my cards that only I have possession of. This time I found some of my cards on alibaba.com, probably more than I actually saw, maybe all of my online ones, and the only differences are the price and a place to click on to fill in a form to get quotations. They won't be able to exactly duplicate what I've made, and I am virtually certain that the quality will not even come close if they try. They stole my images and description off of amazon.com when I had them for sale there, but their images are blurry and the whole listing of the one I was looking at is about as schlocky as alibaba are. I suppose that maybe I should be flattered that so many scam websites are stealing my designs, except that none of them have them in stock as they claim nor will they get them from me, and should anybody on alibaba try to duplicate them the buyer will get an inferior product, as well as a stolen design.
Hi,
I have purchased oxygen machine from this website trusting there "buyer protection program" supplier has delayed the delivery for more than accepted time and I lost my orders from my buyers.
When contacted Alibaba they say as per the terms They don't support me in this issue.:(
I feel in an agreement of 10+ pages they will always find a caluse to support there china suppliers.
Please don't trust there program.
Sunil Kumar
Alibaba ID # *******@gmail.com
It is nice to have businesses with Alibaba. I have ordered 280AH LIFePo batteries from Basen company second time and was very satisfied with my order. Batteries arrived well packed and in good shape without any damage.
I would highly recommend to anyone to buy from Alibaba.
Thank you very much,
Sergei Chernyshov.
Excellent products. My customers are going to love them! Thank you very much for working with me to get exactly what I needed!
Thank you Alibaba for safe payment methods, trade assurance is great. I'm happy doing business on Alibaba and will recommend.
I placed an order in April 2021. The confirmation email DID NOT provide an order number. Fast forward to today - I NEVER RECEIVED MY MERCHANDISE! Their website indicates it was delivered in July to my mailbox. How can you deliver 2 HANGING SWINGS TO A MAILBOX?
Muy buenos proveedores para comprar fácil, buenos precios y excelente calidad y sobre todo rápidos para los envíos.
Some businesses using Alibaba platform need to be weed out. One is OTOD PARTNER. Imagine I paid for a vehicle. They claim to have shipped the vehicle. Few days later, I received an email from so called shipping line requesting for more than the amount I paid for the vehicle as refundable insurance fees. I contacted OTOD PARTNER, they said it was beyond there control and promised to refund my money. After that, they blocked me. Since then, the rest is history. Terrible experience
I was impressed by the customer care and professionalism of the sales lady. The quality of clothes is also great. BRAVO!
Best serves ever seller good to communicate respond quickly. Thanks;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
Alibabas trade assurance is a complete scam. It gives absolutely no coverage for buyers, only sellers. They keep postponing replies to any meaningful solutions and offer settlements that are way under the cost of what i paid. Also DO NOT DO ANY BUSINESS with this vendor. Horrible service.
On-time delivery, standard quality, ergonomic design, and overall service are appreciable. Highly recommended supplier!
They are my only and worst experience on Alibaba.com. They sent me wrong product, lied to avoid refund.
I bought T500 smart watches from them. It should be HiWatch App series, they sent low quality HryFine App series watches. Listing said magnetic charger, instead they sent clip charger which don't fit well in box made for slim magnetic charger. Watch itself made of low quality material, lack of basic feature to display time in 12 hours format.
Good company to find prices on the products I use. Nice interface. Simple and clear. Thank you. Have a good summer!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.