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AlibabaReviews 13,851

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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France
1 review
1 helpful vote
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Good quality product
August 21, 2021

This product are very good quality and delivery time is ok. The seller is very professional and easy to contact him.

Date of experience: August 21, 2021
Ukraine
2 reviews
0 helpful votes
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Really great platfor
August 21, 2021

I have experience shopping on this platform for about 6 years. In the beginning it's a bit confusing to learn this platform and all the important points, but after you get use to it, you will find that it is one of the greatest platform for shopping.

Date of experience: August 21, 2021
KR
1 review
0 helpful votes
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The best partner.
November 22, 2021

Janet always takes care of us like professionals. It's not enough to say thank you.
I'm always very satisfied!

Date of experience: August 19, 2021
Sri Lanka
1 review
0 helpful votes
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Enormous service
August 27, 2021

If anyone need to learn about Global service, It is none other than alibaba, They provide anormous service to the whole world.

Date of experience: August 19, 2021
Oklahoma
1 review
0 helpful votes
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Shenzhen Longhua Lindonn Electronic Factory was very thorough and shared videos of product in operation prior to shipping. After shared I was even asked to confirm if these units were satisfactory for my needs. Exact items from the videos were received in perfect condition in less than week half way across the globe. They took extra care when shipping and used plenty of packaging material to keep items safe.

Wonderful experience and will be ordering again soon!

Date of experience: August 19, 2021
Australia
1 review
0 helpful votes
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Joz was very quick to reply and very very honest person. The miner came on time and is all working very satisfied with his service and assistance. He also went the extra mile and explained how to setup the miner. Will be order with him again.

Date of experience: August 18, 2021
California
46 reviews
131 helpful votes
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I have often heard that alibaba.com is full of counterfeits. Every now and again I search the internet for my own handmade greeting cards just to see what comes up and to see how high my own website comes up in the search. Every time recently I have found yet another scam website claiming to have stock of my cards that only I have possession of. This time I found some of my cards on alibaba.com, probably more than I actually saw, maybe all of my online ones, and the only differences are the price and a place to click on to fill in a form to get quotations. They won't be able to exactly duplicate what I've made, and I am virtually certain that the quality will not even come close if they try. They stole my images and description off of amazon.com when I had them for sale there, but their images are blurry and the whole listing of the one I was looking at is about as schlocky as alibaba are. I suppose that maybe I should be flattered that so many scam websites are stealing my designs, except that none of them have them in stock as they claim nor will they get them from me, and should anybody on alibaba try to duplicate them the buyer will get an inferior product, as well as a stolen design.

Date of experience: August 17, 2021
India
1 review
1 helpful vote
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Not a trusted websited
August 16, 2021

Hi,

I have purchased oxygen machine from this website trusting there "buyer protection program" supplier has delayed the delivery for more than accepted time and I lost my orders from my buyers.

When contacted Alibaba they say as per the terms They don't support me in this issue.:(
I feel in an agreement of 10+ pages they will always find a caluse to support there china suppliers.

Please don't trust there program.

Sunil Kumar
Alibaba ID # *******@gmail.com

Date of experience: August 16, 2021
Texas
1 review
1 helpful vote
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Satisfied Customer
October 30, 2021

It is nice to have businesses with Alibaba. I have ordered 280AH LIFePo batteries from Basen company second time and was very satisfied with my order. Batteries arrived well packed and in good shape without any damage.
I would highly recommend to anyone to buy from Alibaba.
Thank you very much,
Sergei Chernyshov.

Date of experience: August 16, 2021
Kentucky
1 review
0 helpful votes
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Excellent platform
August 17, 2021

Excellent products. My customers are going to love them! Thank you very much for working with me to get exactly what I needed!

Date of experience: August 16, 2021
South Africa
1 review
0 helpful votes
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Thank you Alibaba for safe payment methods, trade assurance is great. I'm happy doing business on Alibaba and will recommend.

Date of experience: August 15, 2021
Texas
1 review
0 helpful votes
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Buyer Beware!
August 11, 2021

I placed an order in April 2021. The confirmation email DID NOT provide an order number. Fast forward to today - I NEVER RECEIVED MY MERCHANDISE! Their website indicates it was delivered in July to my mailbox. How can you deliver 2 HANGING SWINGS TO A MAILBOX?

Date of experience: August 11, 2021
El Salvador
1 review
1 helpful vote
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Muy buenos proveedores para comprar fácil, buenos precios y excelente calidad y sobre todo rápidos para los envíos.

Date of experience: August 10, 2021
Minnesota
1 review
0 helpful votes
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Some businesses using Alibaba platform need to be weed out. One is OTOD PARTNER. Imagine I paid for a vehicle. They claim to have shipped the vehicle. Few days later, I received an email from so called shipping line requesting for more than the amount I paid for the vehicle as refundable insurance fees. I contacted OTOD PARTNER, they said it was beyond there control and promised to refund my money. After that, they blocked me. Since then, the rest is history. Terrible experience

Date of experience: August 10, 2021
Uganda
1 review
0 helpful votes
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I was impressed by the customer care and professionalism of the sales lady. The quality of clothes is also great. BRAVO!

Date of experience: August 10, 2021
Malta
1 review
0 helpful votes
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Best service
March 9, 2023

Best serves ever seller good to communicate respond quickly. Thanks;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

Date of experience: August 10, 2021
Canada
1 review
8 helpful votes
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Alibabas trade assurance is a complete scam. It gives absolutely no coverage for buyers, only sellers. They keep postponing replies to any meaningful solutions and offer settlements that are way under the cost of what i paid. Also DO NOT DO ANY BUSINESS with this vendor. Horrible service.

Date of experience: August 7, 2021
California
1 review
0 helpful votes
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Highly Recomended!
August 8, 2021

On-time delivery, standard quality, ergonomic design, and overall service are appreciable. Highly recommended supplier!

Date of experience: August 7, 2021
Canada
1 review
16 helpful votes
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They are my only and worst experience on Alibaba.com. They sent me wrong product, lied to avoid refund.
I bought T500 smart watches from them. It should be HiWatch App series, they sent low quality HryFine App series watches. Listing said magnetic charger, instead they sent clip charger which don't fit well in box made for slim magnetic charger. Watch itself made of low quality material, lack of basic feature to display time in 12 hours format.

Date of experience: August 6, 2021
France
2 reviews
37 helpful votes
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Simple and clear
August 8, 2021

Good company to find prices on the products I use. Nice interface. Simple and clear. Thank you. Have a good summer!

Date of experience: August 6, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087