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AlibabaReviews 13,851

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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NL
1 review
1 helpful vote
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Good service
August 4, 2021

Everything on time. Good and responsible service. If you want to get something online Alibaba always flexible to your needs

Date of experience: August 4, 2021
Canada
1 review
0 helpful votes
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You should feel confident when buying on Alibaba. I have purchased multiple times and I am never sad!

Date of experience: August 3, 2021
Italy
1 review
0 helpful votes
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Alibaba Platform
August 3, 2021

I think the chinese products are very good made. Important you contact the manicaturer. For each problem you can contact Alibaba customers service, they are all very helpful, professional and very kindly. Also the shipping to europe is faster now. They reduce the delivery time, I buy everything on Alibaba or Aliexpress webpage, delivery fast and good products. Also the high tecnology of China is very performant. I am glad to know this platform. High tech is very good. I prefer to buy with trade assiurance, because the account are controlled by Alibaba, by any inconvient any problem they can refund you your money in fast way. Important is to look the sign of Alibaba, I mean trade assurance, transactions, selling leads, buyer opnion. And don't go to buy some goods with below price. If one notebook cost in your country 1.500 usd you never find one with 250 usd.

Date of experience: August 3, 2021
Florida
2 reviews
2 helpful votes
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I have been less and less impressed with Alibaba every day. I am currently trying alternatives. Between more and more cheaply made Chinese products making their way on, to suppliers have dozens of listings for the same products, such as my last order, Alibaba seems to care less and less about protecting buyers and vetting qualified suppliers.

Date of experience: August 3, 2021
Italy
1 review
0 helpful votes
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My first product
August 3, 2021

I've been very happy with Alibaba so far. I got the product I was looking for, and very satisfied with the Supplier Shenzhen Borui Digital Co., Ltd
Sincerely
Fabrizio

Date of experience: August 3, 2021
New Zealand
1 review
0 helpful votes
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Great product
August 3, 2021

Very helpful and easy to communicate with. Listened to me and answered promptly. The product is good quality and exactly what I asked for.

Date of experience: August 3, 2021
Florida
1 review
0 helpful votes
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Professional casting with no seen flaws. Will impress all clients. Photo shows the color quality is better. This mug in on right in photo.

Date of experience: August 2, 2021
AE
1 review
0 helpful votes
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This Supplier is Very Professional for all our requirements and we keep sending orders to them.
We will continue with them.

Date of experience: August 2, 2021
Hungary
1 review
0 helpful votes
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Reliable partner!
August 2, 2021

Very helpful, fast and accurate partner! I am perfectly satisfied with the product and service. I recommend!

Date of experience: August 1, 2021
Australia
1 review
0 helpful votes
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Sisal Fibre
August 1, 2021

This supplier has been very helpful in every way to make the supply easy and efficient. I am very happy with the product and the speed of delivery. Many thanks.

Date of experience: August 1, 2021
NL
1 review
0 helpful votes
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Excellent supplier
August 1, 2021

A trustworthy, professional and helpful company. I was glad that I chose to work with them as they kept me re-assured especially when it came to tracking shipments. The products arrived in stellar condition and beautifully packaged

Date of experience: July 31, 2021
Pakistan
1 review
0 helpful votes
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The Alibaba.com website has good variety and quality for the buyer to pick and choose within budget range. Also with option to follow up and secure refund policy.

Date of experience: July 31, 2021
Australia
1 review
0 helpful votes
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Entrepreneur Enabled
August 1, 2021

I cannot express how easy Alibaba has made it for me to start a retail business. Young people have the digital literacy, creativity and initiative to easily participate in the ecommerce environment and this website enables us to do just that. As a university tutor I am constantly recommending alibaba as a central technology to bring creative business initiatives to life in a cost effective manner.

Date of experience: July 30, 2021
District of Columbia
1 review
1 helpful vote
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Great products
August 1, 2021

I am very happy with the product. I ordered wood carving knives and two pairs of sneakers. I will order some other items.

Date of experience: July 30, 2021
Texas
1 review
0 helpful votes
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Trade Assurance.
August 1, 2021

Trade Assurance.
Is good they Freeze the money till the costumers receive the products.
Good way not to get Scam.
Only do business with Trade Assurance.

Date of experience: July 30, 2021
Massachusetts
1 review
2 helpful votes
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Great experience
August 1, 2021

I hopped on the drone train. Ordered the X-Pack 1. Pleased with the quality, though I don't really have much to compare this to. Inexperience didn't keep me from having fun with the device. Trial and error can take you a long way! Durable and intuitive.

Date of experience: July 30, 2021
Ukraine
1 review
0 helpful votes
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Я имел здесь отличный опыт по электронным покупкам. Условия площадки защищали меня от злоупотреблений продавцов. Выбранный мною продавец был точен и терпелив. Результат превысил все ожидания.

Date of experience: July 30, 2021
Argentina
1 review
0 helpful votes
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LEF ARGENTINA SA
July 31, 2021

We trust in Hippo our registered brand of products without having done business previously, we discovered a very reliable supplier, exceeded all expectations, very professional and excellent quality and price.
The delivered product maintained all the qualities that we negotiate.
15 days after the cargo arrives, we repeat the order and now we are interested in expanding the portfolio they have.
I recommend Hippo, I congratulate the attention received.

Date of experience: July 29, 2021
Italy
1 review
0 helpful votes
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OTTIMO SERVIZIO
July 31, 2021

ALIBABA aiuta fa incrementare il lavoro in tutto il mondo. Capillare nel lavoro di presentazione delle aziende ottimo controllo

Date of experience: July 29, 2021
Kenya
1 review
0 helpful votes
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Alibaba Rating
July 29, 2021

Best site to purchase items.
You have to do your due diligence but overall its the best site, you get to meet manufacturers as well as wholesalers who provide you with all the details and are ready to answer your questions. I will definitely be buying more.

+1
Date of experience: July 29, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087