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AlibabaReviews 13,851

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Illinois
1 review
0 helpful votes
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I have worked with Daisy multiple times over the last several years. She has always been very accommodating. She is thorough in her communication and willing to make as many edits as needed to my designs. She is always open to my requests. I absolutely adore her and wish I could meet her some day to thank her, personally, for being such an outstanding sales/design liaison.

Date of experience: July 28, 2021
NL
1 review
0 helpful votes
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Very satisfied
July 28, 2021

Great supplier and dito bag. This will increase my business for sure and repeat orders will follow soon.
Very with it.

Date of experience: July 28, 2021
Israel
1 review
0 helpful votes
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Memtec
November 9, 2022

Very good product and seller. Fast delivery, very cooperative.
I recommend this Alibaba store. I will sure buy again.

Date of experience: July 27, 2021
Argentina
2 reviews
3 helpful votes
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Muy Muy :)
July 26, 2021

Productos muy baratos y muy buenos! Envío rápido a argentina ¡Yo recomiendo! China se ha vuelto realmente fuerte..

Date of experience: July 26, 2021
Texas
1 review
0 helpful votes
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I am not new to Alibaba. I feel like I am gambling with them. Please, please, please,... don't trust their trade assurance slogan. That's a trap to hook you there. Throughout the years, I filed disputes several times because I received products that I can't do anything with them other than throwing them away. I showed all the images and explained the case. Alibaba 95% of the time stands for the supplier very blindly. I wish there were other platforms to import products, I wouldn't go back to them after my first experience. I bought several different kinds of products with a lot of emotional and financial burnout. This review is about my last experience. The images you see are rib-knit products.
If you file a dispute, you can't write a review. They remove the review button to protect the suppliers.
I just want to share my current experience. I bought products and waited around a month to get the products because of sea shipping. It's soo unbelievable to see such kinds of products. I contacted the supplier and showed them the images. Their response was, kindly clean it. The problem wasn't something I can clean so I issued a dispute. After several backs and forth, I was told to recover 1/3 of my loss and that is very fair enough. I said ok, but still, justice is not served. 2/3 of my cost is down the drain because there is nothing I can do with it. To my surprise, they closed the case without the money. I contacted customer service and escalated my case. Alibaba's superior emailed me as follows, according to Alibaba's policy 30 days is over to claim and you can't recover your money and your answer is not clear. I did start the case way before the 30 days time frame, I presented all the evidence and they closed the case. When I made the appeal, they told me that.
It's a very, very unfair place. They monopolized the market so they knew we don't have another alternative. I don't think I will go back to Alibaba again. I better think about what other things I can do without importing. Enough is enough, I don't have money anymore to gamble. To attach my proof of purchase, the system doesn't upload the word file. If you

Date of experience: July 26, 2021
France
1 review
0 helpful votes
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On fleek...
July 24, 2021

Fournisseur très agréable et professionnel
Je suis super heureuse de mon achat qui est plus que conforme pour quelqu'un comme moi qui suis exigeante... livraison rapide en plus
Je recommande très fortement... n'hésitez plus

Date of experience: July 24, 2021
Canada
1 review
0 helpful votes
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They have a good selection of used miners and great prices. I plan on buying more from them once I get the power to do so.

Date of experience: July 24, 2021
Kentucky
1 review
0 helpful votes
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I've done several deals through Alibaba and have had good to great experiences with all of them. Will continue to use them and recommend them to other business owners.

Date of experience: July 23, 2021
Brazil
2 reviews
0 helpful votes
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The prices and variety of products are amazing, but the shipping times to the US are very long. It's just waaaay too long for 2021

Date of experience: July 23, 2021
Colombia
1 review
0 helpful votes
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Exelente servicio
July 23, 2021

Mi agradecimiento es totalmente alto para este vendedor quien tuvo mucha paciencia al atender mis requerimientos, es de mucha satisfacción ya que te hace sentir mejor que en casa, genera confianza, lo recomiendo altamente, le doy 10 estrellas

Date of experience: July 22, 2021
Saint Lucia
1 review
0 helpful votes
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Great service
July 22, 2021

I am delighted with the service and quality of the products. I will be buying from the makers available

Date of experience: July 22, 2021
California
2 reviews
3 helpful votes
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Satisfied with purchase. Seller selected low cost shipping carrier.
Will reorder again from same sales person. Thank you

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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STAY AWAY FROM WEBSITE. I buy items and most sellers just steal money. Trade insurace doesnt do anything as they always support the people in china. China they sell bikes with missing parts because they know alibaba will protect them

Date of experience: July 21, 2021
New Jersey
1 review
1 helpful vote
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Amazing
July 21, 2021

Great products and customer service. They provide warranties on products and offer replacements of any toys are damaged.

Date of experience: July 21, 2021
Italy
1 review
1 helpful vote
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This company is very serious, the established products arrived on time and the quality is excellent. They are very serious and precise, we really appreciated that.

Date of experience: July 21, 2021
New York
1 review
4 helpful votes
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I ordered my semi trailer and pay over *******$. The seller keeps changing delivery dates. I wish I knew this before, I could just order here in us. I'll never trust Alibaba again. Now I'm trying to get my money back

Date of experience: July 18, 2021
GB
1 review
0 helpful votes
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Amazing company, speedy dispatch, superb products, there is nothing else you would look for. A ******

Date of experience: July 15, 2021
Malaysia
1 review
1 helpful vote
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Alibaba provides excellent platform for secure communication with sellers. Only chat optimization needs an improvement. I have to refresh website several times to get new messages from sellers.

Date of experience: July 15, 2021
Australia
1 review
0 helpful votes
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Good quality products and great price. Clear coats are very shiny. Very easy company to buy from, and import into Australia.

Date of experience: July 15, 2021
AE
1 review
1 helpful vote
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Never trust for big order
July 14, 2021

Never trust all suppliers in alibaba. We had a bad experience with one supplier and we lost a big amount. Alibaba is not responsible for the transaction made through TT where the maximum amount that can be transferred through alibaba is limited to *******usd for that supplier. We got half qty of materials that we ordered and alibaba was never given any support on this case. Jiangsu Pumao Steel Co., Ltd., is the supplier, and Mr. Jason he is the one behind this cheating.

Date of experience: July 14, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087