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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I have worked with Daisy multiple times over the last several years. She has always been very accommodating. She is thorough in her communication and willing to make as many edits as needed to my designs. She is always open to my requests. I absolutely adore her and wish I could meet her some day to thank her, personally, for being such an outstanding sales/design liaison.
Great supplier and dito bag. This will increase my business for sure and repeat orders will follow soon.
Very with it.
Productos muy baratos y muy buenos! Envío rápido a argentina ¡Yo recomiendo! China se ha vuelto realmente fuerte..
I am not new to Alibaba. I feel like I am gambling with them. Please, please, please,... don't trust their trade assurance slogan. That's a trap to hook you there. Throughout the years, I filed disputes several times because I received products that I can't do anything with them other than throwing them away. I showed all the images and explained the case. Alibaba 95% of the time stands for the supplier very blindly. I wish there were other platforms to import products, I wouldn't go back to them after my first experience. I bought several different kinds of products with a lot of emotional and financial burnout. This review is about my last experience. The images you see are rib-knit products.
If you file a dispute, you can't write a review. They remove the review button to protect the suppliers.
I just want to share my current experience. I bought products and waited around a month to get the products because of sea shipping. It's soo unbelievable to see such kinds of products. I contacted the supplier and showed them the images. Their response was, kindly clean it. The problem wasn't something I can clean so I issued a dispute. After several backs and forth, I was told to recover 1/3 of my loss and that is very fair enough. I said ok, but still, justice is not served. 2/3 of my cost is down the drain because there is nothing I can do with it. To my surprise, they closed the case without the money. I contacted customer service and escalated my case. Alibaba's superior emailed me as follows, according to Alibaba's policy 30 days is over to claim and you can't recover your money and your answer is not clear. I did start the case way before the 30 days time frame, I presented all the evidence and they closed the case. When I made the appeal, they told me that.
It's a very, very unfair place. They monopolized the market so they knew we don't have another alternative. I don't think I will go back to Alibaba again. I better think about what other things I can do without importing. Enough is enough, I don't have money anymore to gamble. To attach my proof of purchase, the system doesn't upload the word file. If you
Fournisseur très agréable et professionnel
Je suis super heureuse de mon achat qui est plus que conforme pour quelqu'un comme moi qui suis exigeante... livraison rapide en plus
Je recommande très fortement... n'hésitez plus
They have a good selection of used miners and great prices. I plan on buying more from them once I get the power to do so.
I've done several deals through Alibaba and have had good to great experiences with all of them. Will continue to use them and recommend them to other business owners.
The prices and variety of products are amazing, but the shipping times to the US are very long. It's just waaaay too long for 2021
Mi agradecimiento es totalmente alto para este vendedor quien tuvo mucha paciencia al atender mis requerimientos, es de mucha satisfacción ya que te hace sentir mejor que en casa, genera confianza, lo recomiendo altamente, le doy 10 estrellas
I am delighted with the service and quality of the products. I will be buying from the makers available
Satisfied with purchase. Seller selected low cost shipping carrier.
Will reorder again from same sales person. Thank you
STAY AWAY FROM WEBSITE. I buy items and most sellers just steal money. Trade insurace doesnt do anything as they always support the people in china. China they sell bikes with missing parts because they know alibaba will protect them
This company is very serious, the established products arrived on time and the quality is excellent. They are very serious and precise, we really appreciated that.
I ordered my semi trailer and pay over *******$. The seller keeps changing delivery dates. I wish I knew this before, I could just order here in us. I'll never trust Alibaba again. Now I'm trying to get my money back
Amazing company, speedy dispatch, superb products, there is nothing else you would look for. A ******
Alibaba provides excellent platform for secure communication with sellers. Only chat optimization needs an improvement. I have to refresh website several times to get new messages from sellers.
Good quality products and great price. Clear coats are very shiny. Very easy company to buy from, and import into Australia.
Never trust all suppliers in alibaba. We had a bad experience with one supplier and we lost a big amount. Alibaba is not responsible for the transaction made through TT where the maximum amount that can be transferred through alibaba is limited to *******usd for that supplier. We got half qty of materials that we ordered and alibaba was never given any support on this case. Jiangsu Pumao Steel Co., Ltd., is the supplier, and Mr. Jason he is the one behind this cheating.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.