AlibabaReviews 13,849

Disgusting customer support and case solving! They just help there homies! With clear evidences supplied that Chinese company is scamming me, the response received, please work with them to negotiate! 0 trustworthy service!

Everything as ordered. Delivery time very good. The pricing on shipping will likely go up in the future. Good luck

Purchased a mini excavator with a 3 cylinder EPA tier4 compliant Yanmar engine. Received an excavator with a single cylinder Chinese built Koop non compliant ( as far as I can tell) engine. The Manufacturer Shandong Jieseng Heavy Machinery Co. Is uncooperative actually deceptive, they sent me a compliance certificate for the Yanmar and told me the Koop engine is EPA compliant. No offer to negotiate a settlement.
Alibaba is no better. I have tried app. 15 times to start a dispute every time the ask for something different by the time you find it you time out and have to start the process from the beginning again. I am becoming convinced the Trade Assurance is a scam.

I purchased two bobcat 300 hotspots for $380 with shipping three days after they shipped these guys try to get me to pay $1000 more for customs some kind of scam they said they sent me too many they were making up stuff I don't who knows but this company that works for Ali Bob is a scam Ali Baba would use him less you absolutely know somebody

Very professional and secure way to buy a Pergola from fengxin company. I was able to compare quotes from several companies very easily

Tenth order
And WOW
Beach flags are the best for ads.
Close your eyes and order
Worth it
Table flag pole
The best quality metal
Thick and steady
Affordable cost
Come back again

Trade assurance is a lie. Alibaba helps China suppliers rip off buyers overseas. Seller stated they had documents needed to sell to USA but failed to deliver. Product was seized and Alibaba sided with lying seller and failed to make good on the trade assurance promises.

I am so impressed by the magnificent work Alibaba is doing around the globe. The system is well structured and continues to meet the demands and satisfaction of people around the world. Like I stated in my previous review, at first I was afraid to diff in but when I made a trial, it was successful and my eyes couldn't believe what I ordered has arrived at the known destination. I believe in the system, but just caution that they should always ensure the monitoring or tracking system when the goods have been shipped is updated to alert the customer on the progress.

No way to connect customers service. I got scammed for 6000$ And never received the product please help me

I always find what I am looking for, at affordable price.
The suppliers are always helpful and take care to satisfy the customer.

Quality and service is great! We would recommend this manufacturer to anyone looking for toques/beanies. We will be ordering from this company again.

Easy to use and definitely tailored to the individual needs. RFQs are easy to find as suppliers are quick to reply and recommend products.

We ordered trex s4 & atvs and wired the money and never got shipment. $12,500 down the drain and such a hassle. HORRIBLE

Amazing standards set and if all staff our like jack huang they and this business will go a long way

They make things easy for users.
Suggest recommendations.
They make an excellent follow up.
They are easy to contact.

I had an account to contact with suppliers and out of the blue I couldn't login anymore. I keep receiving a message saying "this account cannot login at this time" it's not related to security reasons as many ppl have their accounts banned. I tried contacting though Facebook or wherever I could locate a way to communicate. They don't have a customer support only a bot that don't give options to talk to a human, call a number or solve your problems. I've lost all the suppliers I had contact with. Considering to find another platform to source my business in Australia, this is not a reliable website.

Thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you

For my money, I received garbage in the literal sense of the word Despite my complaints about Alibaba support services, Alibaba refused to return my money. And 2 case seller send to another country, I complained that the product was sent to another country, I wanted to get my money back because I didn't receive my item, or let him correct his mistake. Alibaba customer service did not help me. I paid 2 times more to bring my country from another country. Never do business with this Shipping Company this is a Ukrainian company they cheat customers. They give a very cheaper price for transportation Well then they charge you 10 times more money.to return the goods

I am real honest with my reviews due to the best services l received with the help of Flora

Keep it up Flora

Staff english writing is OK.
Very easy to write with and able to give me the samples I need based on my requirements.