AlibabaReviews 13,856

A website where innovation and consumer needs meet.
Website who gives a businesses the opportunity to prosper and grow in step with innovation and a wide selection of products and manufacturers.

Good follow through and assurance. Alibaba kept me informed and reminded me when I needed to keep up with the communication with the supplier. Thanks.

I submitted complaints which are obvious and that the Alibaba refused to acknowledge, of the poor product quality causing me harm (cut to my thumb). Buyer beware.

Excellent Quality and service! Came on-time and individually wrapped, which was a pleasant surprise. A+ We will be using for all of our future needs.

I have only recently worked with the Suppliers of Alibaba and if you are a Seller anywhere on this
Planet you will surely want to invest time in examining what Manufactures utilized by Alibaba are inventing and creating. Be it a new Tennis Shoe a Wallet or anything else that you may wish to Sell, Buy Or Create. All at the Best Prices. To know the Current of Online Sales you have to See much product not matter what your line is. Alibaba needs only one picture to find you a Supplier! You would do well to consider the Expertise and Experience of Alibaba.

I have been on Alibaba looking into clothing and so far my experience is wonderful. I would say make sure to look at the size charts and from there you will find everything that you can think of. My orders came on time and I'm loving the quality. Working on a new order now, and excited to look into more styles.

It is a great experience to trade by Alibaba. Very trusty sites and fully compliant products.
Thank you

Their Trade Assurance Protection is horrible. I ordered a sample of a customized iPhone selfie case, and the paint came with a bunch of holes and one of the LED lights was broken. I opened a claim and Sunny is name of the claim manager and she is terrible at her job. Bad communication skills and I don't think she understands English very well. She kept sending me copy and pasted messages even though I kept asking specific questions and she just wasn't answering those questions. She then closed the claim stating that I "never uploaded any evidence" even though I had uploaded a ton, i think she just didn't want to deal with my messages anymore since she didn't understand them. I had to open a second claim and I asked if I could work with someone who isn't Sunny, but it seems like Sunny is the only one that works claims. This time she took a total of over 5 days to reply to me and finally answered my questions sufficiently and offered me an $80 refund for an order that cost me $110, and I accepted, only for her to respond saying that my order is no longer under the protection period because too much time has passed. Like seriously?!? Even though it was all YOUR fault? If Sunny had just looked through the evidence the first time, and answered my questions, I wouldn't be in this situation! My order was still under the protection period when I opened the claim, orders should be protected while a claim is still open, the protection period should only apply to opening claims on the first place, that's what all other companies do. For a company worth billions, it's ridiculous that this is their policy. I guess now I know why they're worth billions though, they're taking advantage of poor small people like myself. I tried contacting their customer service to explain the situation and they told me I would get help from the manager of the claims department, but I just got a message from a regular customer service team member.

Always a pleasure to do business with!
Very friendly and helpful service with quick delivery at a competitive price.

They provide very good and effective service. Quick response, quality products and at affordable price.

Thank to have alibaba on supporting for the online busuness, I'm very very happy to work with this company

Purchased product from Weihai Huifu Sports Goods Inc. Finally shipped the product after numerous excuses and delays. Tracking number was provided for my information. I was satisfied at this point. 3 weeks went by and the UPS tracking number showed "Shipment Cancelled ". Contacted shipper… they said it was on its way. Just disregard tracking number. Really? Seriously? Requested for a full refund. Seller will give refund less shipping cost. Really? Seriously? Alibaba trade assurance sided with seller. What a total SCAM. STAY AWAY. PayPal please help me get my full refund. STAY AWAY FROM ALIBABA AND WEIHAI HUIFU SPORTS GOODS INC…. TOTAL SCAM

Supplier lieings customer service for help doesn't help wasting time avoid avoid it as you can don't recommend

Everything is ok with my orders, thank you so much. I will always buy from alibaba only. Thank you for taking care of my purchased