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AlibabaReviews 13,859

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Switzerland
1 review
0 helpful votes
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Highly recommended!
September 7, 2021

Friendly and competent service. Good product at a fair price. Very fast delivery. This company comes highly recommended!

Date of experience: September 6, 2021
AE
1 review
0 helpful votes
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Appreciated your service, Staff communication is very much satisfying, quick delivery was done, thanks a lot for your full support.
Regards Ali.

Date of experience: September 6, 2021
RU
1 review
0 helpful votes
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JJieShuo RX 580 8 Gb
September 7, 2021

I liked the RX 580 8 GB! For its price, this is a good card. The product is well packed, the delivery is fast. The product fully corresponds to the description. Excellent support, the seller answered all questions and even after receiving the goods helped with his tincture. Very fast response time to messages.

Date of experience: September 6, 2021
Malaysia
1 review
0 helpful votes
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Helpful
September 7, 2021

Thx alibaba for easy us to get a good deal n good products. Hope can get more and more new products for us, to built a good business

Date of experience: September 6, 2021
Washington
1 review
0 helpful votes
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I purchased several items for a 2021 house renovation project: garage doors (Guangzhou Xiya Building Material16ft+8ft), Windows, Doors, and Sliding Patio Door (Foshan Alwew Window And Door), Electronics equipment, Custom SS Front door (Guangzhou Xiya Building Material), WPC Decking, as a my firts with Alibaba, and I have to admit that the ordering/shipping experience, product quality and service was superb.
Alibaba gets my approval, and a 5 star rating.
Thomas T, Seattle, WA USA

Date of experience: September 5, 2021
Zimbabwe
1 review
0 helpful votes
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Shipment
September 5, 2021

My goods was shipped on time and my payment went direct to my supplier on time so i will con-tune to use alibaba.com is a good partner in business.

Date of experience: September 5, 2021
Malaysia
1 review
0 helpful votes
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International Standards
September 5, 2021

The site is gradually improving over the years and is now much more Buyer friendly and has gone a long way to dispel misgivings about Sellers from China in terms of honesty, quality, etc.

Date of experience: September 5, 2021
Thailand
1 review
0 helpful votes
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Viatom checkme O2
September 5, 2021

I've used during sleep all night long and during exercise I feel very please to receive all the record of breathing and oxygen level it is the best product. To buy of any patients.

Date of experience: September 5, 2021
Nepal
1 review
0 helpful votes
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This is just the beginning of our journey and to start with, it has been an overall satisfying experience in our first order. Way to go with Alibaba. Thank you.

Date of experience: September 4, 2021
Georgia
1 review
0 helpful votes
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Good sellers
September 5, 2021

Okystar Technology Co., Ltd. is a good professional seller's. They send to me a very quickly a good quality products NodeMCU 8266,

Date of experience: September 4, 2021
Illinois
1 review
0 helpful votes
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They sent very cheap quality cape. So my customer no ones buys. I can not sale this cape, first time sent good quality. I did second order sent very cheap quality. I can not sale customer.

Date of experience: September 4, 2021
Italy
1 review
0 helpful votes
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Perfect Service
June 14, 2022

Alibaba, the big place where ideas meet with big factories that can make our projects real.
Thanks Alibaba

Date of experience: September 4, 2021
Thailand
2 reviews
1 helpful vote
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Very Bad Lost my money
September 3, 2021

I bought some expensive gym equipment, from Alibaba but what I received was very poor quality, the main function of the machines do not work. I opened a dispute with Alibaba they were very unhelpful didn't care at all and only offered to refund me my shipping cost, about 300USD the gym equipment cost 1200USD so I have paid a total of 1500USD for 1 item. My transaction was supposed to be protected by trade assistance and trade insurance but it means nothing, this site cannot be trusted.
I am a gym owner and this is the first time I have tried buying equipment directly from China and I am very disappointed with Alibaba.

Date of experience: September 3, 2021
GB
1 review
0 helpful votes
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Amazing
September 5, 2021

Amazing products! Very helpful! Carr is amazing! Help me with all enquiry and was very professional, will carry on doing business many thanks

Date of experience: September 3, 2021
Italy
1 review
0 helpful votes
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Recommended seller +++
September 3, 2021

Goods arrived on time, the products are very high quality, well made, well packaged. Communication was always easy, with a super kind person always willing to help me. I look forward to doing more business with them.

Date of experience: September 3, 2021
California
1 review
2 helpful votes
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High end packaging
September 2, 2021

I really love my packaging! It complemented my luxury skin care line perfectly.
Great communication skills, Great quality, and I really recommend this company, and I consider them a part of my team and a part of my success. I had the pleasure to work with Rita. She was so professional, patient and very understanding. I really admire her so much and can't wait to work with her again.

Date of experience: September 1, 2021
Minnesota
1 review
0 helpful votes
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5 stars
September 2, 2021

They deserve 5 stars they the best great communication, ship as soon as possible. Always helpful with my dislikes and mistakes I love them

Date of experience: September 1, 2021
Thailand
1 review
0 helpful votes
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Received the product satisfactory Currently trying I will come back to review again. Overall very good.

Date of experience: September 1, 2021
GB
1 review
0 helpful votes
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Do not do business through Alibaba, their suppliers will send you the wrong products and Alibaba will only protect them not the buyer irrespective of their Trade Assurance policies!

Date of experience: September 1, 2021
Canada
1 review
0 helpful votes
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Alibaba is an amazing place to shop. Not every vendor or representative that you work with in a company is equal. If you ever have an issue they take care of you and resolve the issue so promptly. Because of the added protection from Alibaba I will always shop with them. They definitely take amazing care of their customers.

Date of experience: August 31, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087