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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Friendly and competent service. Good product at a fair price. Very fast delivery. This company comes highly recommended!
Appreciated your service, Staff communication is very much satisfying, quick delivery was done, thanks a lot for your full support.
Regards Ali.
I liked the RX 580 8 GB! For its price, this is a good card. The product is well packed, the delivery is fast. The product fully corresponds to the description. Excellent support, the seller answered all questions and even after receiving the goods helped with his tincture. Very fast response time to messages.
I purchased several items for a 2021 house renovation project: garage doors (Guangzhou Xiya Building Material16ft+8ft), Windows, Doors, and Sliding Patio Door (Foshan Alwew Window And Door), Electronics equipment, Custom SS Front door (Guangzhou Xiya Building Material), WPC Decking, as a my firts with Alibaba, and I have to admit that the ordering/shipping experience, product quality and service was superb.
Alibaba gets my approval, and a 5 star rating.
Thomas T, Seattle, WA USA
My goods was shipped on time and my payment went direct to my supplier on time so i will con-tune to use alibaba.com is a good partner in business.
The site is gradually improving over the years and is now much more Buyer friendly and has gone a long way to dispel misgivings about Sellers from China in terms of honesty, quality, etc.
I've used during sleep all night long and during exercise I feel very please to receive all the record of breathing and oxygen level it is the best product. To buy of any patients.
This is just the beginning of our journey and to start with, it has been an overall satisfying experience in our first order. Way to go with Alibaba. Thank you.
Okystar Technology Co., Ltd. is a good professional seller's. They send to me a very quickly a good quality products NodeMCU 8266,
They sent very cheap quality cape. So my customer no ones buys. I can not sale this cape, first time sent good quality. I did second order sent very cheap quality. I can not sale customer.
Alibaba, the big place where ideas meet with big factories that can make our projects real.
Thanks Alibaba
I bought some expensive gym equipment, from Alibaba but what I received was very poor quality, the main function of the machines do not work. I opened a dispute with Alibaba they were very unhelpful didn't care at all and only offered to refund me my shipping cost, about 300USD the gym equipment cost 1200USD so I have paid a total of 1500USD for 1 item. My transaction was supposed to be protected by trade assistance and trade insurance but it means nothing, this site cannot be trusted.
I am a gym owner and this is the first time I have tried buying equipment directly from China and I am very disappointed with Alibaba.
Goods arrived on time, the products are very high quality, well made, well packaged. Communication was always easy, with a super kind person always willing to help me. I look forward to doing more business with them.
I really love my packaging! It complemented my luxury skin care line perfectly.
Great communication skills, Great quality, and I really recommend this company, and I consider them a part of my team and a part of my success. I had the pleasure to work with Rita. She was so professional, patient and very understanding. I really admire her so much and can't wait to work with her again.
They deserve 5 stars they the best great communication, ship as soon as possible. Always helpful with my dislikes and mistakes I love them
Received the product satisfactory Currently trying I will come back to review again. Overall very good.
Do not do business through Alibaba, their suppliers will send you the wrong products and Alibaba will only protect them not the buyer irrespective of their Trade Assurance policies!
Alibaba is an amazing place to shop. Not every vendor or representative that you work with in a company is equal. If you ever have an issue they take care of you and resolve the issue so promptly. Because of the added protection from Alibaba I will always shop with them. They definitely take amazing care of their customers.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.