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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Super duper service and goods I recommend everybody can deal with this company without any hesitation. Amazing merchandise nice and firm packaging is simply super good. You do not need to follow them until you receive your parcel in your hand after placing your order. They follow you to update to make sure you got the order without any trouble.
The best attention I have received in more than 5 years of experience in the market, a very friendly treatment and the quality of the product the best I have perceived, I do not find problems with my product and I highly recommend it.
Kendy is a very good Sales Lady, when tecnical is to difficult, Jason the owner will help and answer any question. Delivery is very fast and we hope to have a future important collaboration with Smarteck. Thanks Jason and Kendy for the great support
Very nice service provided the supplier and the quality of the product is good in quality. Timing and communication is perfect all the time on our request
Waltly and Sumi Lay can be recommended if you want to create your own specific bicycle frame in titanium!
I've never been let down by this website, always great service and great quality products. I will always look forward to finding what I need here.
I have been purchasing various products through Alibaba for the past 3 years and I have always received my products safely and the quality is great. I buy from a few suppliers and Alibaba makes the entire process simple and secure. I feel safe buying through Alibaba, and that the Suppliers they offer have been honourable.
Order Cup and lift for boba milk tea, good quaility, and good services! Willing to do long business with them!
The Carbon 60 product arrived quickly and in good condition. We have received more than 10 lots over 3 years. The customer support is very responsive.
From the day I asked Noel for samples and quotes, he has been outstanding in every aspect. Professionalism, consideration and communication. He has never disappointed me. I have chosen to work with him from day one because of how he presented himself to me. Thank you for all your hard work Noel!
I just wish It was more ready order for smaller items. Maybe I'm using the site wrong, but most of the time when I'm trying to order something, I always have to private message the seller or company first.
For 6 weeks, I have been waiting on 3 orders. The tracking continues to say that the port in LA is congested. I am questioning the authenticity of the site
I'm really excited to receive my first order from China to Mexico. The plataforme is very easy to manage and you can find any products in order to undertake a new business. Then the platforme is very secure, dont' be worried.
Received the right products as requested. Shipped on time, communicates and update the buyer, i strongly recommend protex and there products.
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A1 supplier, with original and productive thinking to achieve a product i thought the product is not doable but Jack invented a technique to make the product.
Keep tit up Jack, thank you again for your professional atitiude
Podeis pedir con la mayor confianza,seguro que os va a gustar,son rapidos en el envio y el producto es de buena calidad
It is a great place for branded products. If you are looking to buy a product that is made in western countries this is the website for you.
It´s my first order on Alibaba but everything goes very well. The representative/ Sales Personnel are very accommodating and attentive to my inquiries up to the final stage which is the delivery. Everything works very smooth. I never thought that buying products from ALIBABA this easy. So many product to choose from. I can´t wait to make my next purchase very soon.
Very good seller who communicates quickly. Quality product. Will buy from again. Highly recommended.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members