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AlibabaReviews 13,862

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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202 reviews

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Colombia
1 review
1 helpful vote
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MANEDI
October 17, 2021

Muy oportunos, excelente el producto genial la comunicacion con el proveedor muy profesional la transacion muy a gusto

Date of experience: October 15, 2021
Spain
1 review
0 helpful votes
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Very satisfactory trade, the quality of the product is fine, the supplier was so helpfull to personalise the goods, and the price is very reasonable. The delivering time was amazing!

Date of experience: October 15, 2021
Zimbabwe
1 review
0 helpful votes
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The service is pretty good, they provide on time shipping. The team is good and they also provide good quality product.

Date of experience: October 14, 2021
Tennessee
1 review
1 helpful vote
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HEART KEY NECKLACE
October 11, 2021

IT WAS VERY HELPFUL JUST NEED DIRECTION ON THE SIZE OF THE DIC BUT OVER ALL I WILL BE ORDERING AGAIN PLUS THEY MEAN WHAT THEY SAY ABOUT delivery on time

Date of experience: October 10, 2021
Sri Lanka
1 review
0 helpful votes
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And also I have received this within 1 Week with good quality package.

Thanks lot for aware about the lowest MOQ packages also..

Date of experience: October 9, 2021
Malawi
1 review
0 helpful votes
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Superiority of Alibaba
October 9, 2021

You order the goods, pay for them, and get them while you are at home! Simple, convenient and most of all reliable and fraud free in this age.

Date of experience: October 8, 2021
Hong Kong
1 review
0 helpful votes
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Very very good and helpfull seller, the shoes came on time, the quality is pretty good, and for that price it is very good! Box not damaged at all shoes are good!:)
fjmumke.en.alibaba.com/productlist-1.html

Date of experience: October 8, 2021
Spain
2 reviews
2 helpful votes
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These wireless earphones quality are really good
October 9, 2021

Today I received 2 pair of wireless headphones from Shenzhen Unitech Technology, at the begining I just charged these wireless earphones, their charging required time is around 1 hour and a half.

Once I wear on these earphones, I immediately notices the sound reduction is great.
Then I just connected them into my labtop, this way I can check their quality sound fast using a sound mixer (I tested bass, mid and high sounds). At first time of usage of these earphones, I got like a strange sense because I used to play music using Sennheiser earphones, so if I've to compare these wireless earphones with a pair of Sennheiser earphones, I couldn't really say which one has better quality sound.

I mean, I know Sennheiser is the best earphones brand, but we all know their price are really high. So I think these earphones' quality considered their price is really nice.

Date of experience: October 7, 2021
Oklahoma
1 review
1 helpful vote
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Through Alibaba I was able to import the first Wuling Macaron into the U.S. Alibaba's trade assurance was very important to me, and I was able to find a trustworthy and caring supplier who is very responsive to my needs as a purchaser. I am a critical care Nurse and Certified Quality Process Analyst in the U.S., with no experience importing anything. Xian Mangia New Energy assisted me in every step of the process, ensuring all logistical challenges were overcome. I found Mangia to be a great partner in this new adventure. I highly recommend Alibaba services! Many thanks!

Date of experience: October 6, 2021
Canada
1 review
4 helpful votes
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For the second time in a row - Alibaba marked a Trade Assurance Order as Complete - when not even delivered yet? No one seemed to care when I tried to find out why through "Chat" & email - No one seemed to know what I was talking about. (Guarantee is only valid "x" days after delivery - so worthless) NOTE - Vender was NOT a fault - it was all Alibaba.

Date of experience: October 5, 2021
VE
1 review
1 helpful vote
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Atencion Excelente
October 7, 2021

Muy bien la atencion recoemiendo al 100 % y mas, esta empresa logro cubrir mis espectativas de los proveedores y que si podemnos comprar en linea

Date of experience: October 5, 2021
Barbados
1 review
0 helpful votes
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Very professional
October 6, 2021

Alibaba website is very professional. All of the individual sellers have been very professional, courteous and helpful.

Date of experience: October 5, 2021
Malaysia
1 review
0 helpful votes
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Good quality products with helpul and careful arrangement of delivery.

Happy with it and thank you.

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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Great product
October 4, 2021

These valves a great products that are an important part of our design. The representatives are also very easy to work with. Great communication skills and responsive to questions.

Date of experience: October 3, 2021
Namibia
1 review
1 helpful vote
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Alibaba is amazing. It works and is safe and reliable. I am able purchase so much more than I ever dreamed of. I find everything I need for my business, to help improve the production and develop it all further. So it greatly helps to increase my income. Namibia is quite remote and I cannot find the things I need in a shop in Namibia. I can purchase wonderful gifts for family and friends and everything I order arrives fast and save and the quality of products was to date always as it should be. I love it!

Date of experience: September 29, 2021
Australia
1 review
0 helpful votes
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EXCELLENT WEBSITE
September 28, 2021

AWESOME WAY TO FIND SUPPLIERS AROUND THE WORLD. I GOT FEW EXCELLENT SUPPLIERS FROM CHINA FOR MY NEW MOBILE PHONE ACCESSORIES BUSINESS.
IM FROM BRISBANE CITY, AUSTRALIA.

Date of experience: September 28, 2021
Texas
1 review
0 helpful votes
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Sample came out good!
September 28, 2021

Sample came out good but there were some errors in the measurement in the interior and exterior of the bag. The hanging hook behind the pouch was positioned very low which makes the bag bend when it is hung up.
Also the Logo wasn't in the right position due to measurement errors.
Overall, the sample looks good. Well done! Thank you.

Date of experience: September 27, 2021
Sweden
1 review
0 helpful votes
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Boxes
January 21, 2022

Some boxes for Winner, Forsining and Tevise watches. A true must when you order watches I think. A good place to keep watches when not using them. Or when you send them as a gift. Great value for money.

Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Great communication and fast shipping. Extremely helpful and a pleasure to do business with. I would most deffinately recommend them

Date of experience: September 24, 2021
Brazil
1 review
0 helpful votes
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Produto de qualidade
October 28, 2021

Gostei mutio dos produtos oferecidos pela empresa e logo mais voltarei a comprar, parabens pela qualidade

Date of experience: September 24, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087