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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Just finished my first purchase through Alibaba. I'm very pleased with the whole process, Good rating system for the sellers. I find the site easy to navigate.
I found this platform very committed to their services. It provides easy approach to required manufacturers. Highly Recommended.
Very professional and outstanding service, you feel secure when you work with Alibaba,
Heinrich Ternes
The customer representative was very helpful in getting me the exact sizing that I needed. I am considering ordering this product in bulk for my business for years to come.
Tolle Produkte und Kundenservice. Sie bieten Garantien auf Produkte und bieten Ersatz für beschädigte Spielzeuge an.
The product was excellent quality and the art was perfect. Hebe was very professional and helpfull during all the process. Will do business again!
Was sold counterfeit nvidia graphics cards. They were supposed to be " no brand 1060 6gb cards. " the device i. D was modified to lie and say 1060 6gb when they were clearly GTS 450 models as per GPUZ report. They also contained nvidia trademark stickers. I Provided clear evidence they were counterfeit and they refused to refund my purchase. Then I started getting whatsapp scam attemp messages after complaining to alibaba. I rarely use whatsapp but alibaba request your whatsapp info so clearly the scam attempts are through their website.
The shipping fee is higher than the value of the order. Especially shipping fee for Sri Lanka is even greater than the shipping fee for European countries that are far away than Sri Lanka from the shipping location.
If you can lower the shipping fee, it would be more convenient and there will be more customers. At Alibaba there are many products and choices but customers are going away because of this unbearable shipping cost. As well as the Drop Shipping products from AliExpress and Alibaba at eBay And Amazon doesn't have this shipping fee and the same product can be purchased at lower prices from there. Because of that most of Sri Lankan customers will move from AliExpress And Alibaba for other alternatives. It would be great if you consider this and also we are expecting the good old AliExpress with the great stuff at VERY lower prices. Thanks & Regards!
Excellent quality and great service. The communication with the supplier was very easy. Would definitely recommend
Easy to find a good supplier, but sometimes I can not launch my RFQ, do not know what happened, better offer more logistic options
Great, helpful and interesting as Alibaba contributed to help breathe life into our loyal customers. They have shaped some of what it is today and life is so much healthier because of this company and they are the best in the world big love from aus.
We received the goods and they were in very good quality. There was a great delay until the goods were even shipped and we were kind of upset about it, because we had to ask the supplier why it was'nt shipped yet, even though we had a tracking ID that did not work. The answer was, that they did it because of Ali Baba. Long story short, great goods... we are very satisfied with the quality and will order again. But the delivery time definitely has to be ALOT better next time around. Communication was good as well, whenever I had a question.
Fast and reliable. Quality is perfect. I will definitely recommend it. Will for sure reorder for future styles!
This item given me relaxation after long time, as i was facing lot of network problem in my building,
Now no more network issue, having 4G inside the building. Thanks
We requested a sample product to evaluate the product. Fast shipping and confirmations to the requested product. Good seller
Alibaba is the best and trustworthy site to buy online as sellers on Alibaba complied on all the given details on their website in the best way.
I must say that buying with Alibaba is safe and secure.
Great product and I encourage people to try them out. They deliver within an agreed time period and do not diappoint
You need to communicate with the supplier before buying. A2Z Furniture is a supplier that specializes in custom furniture. Of course, there are many common styles of furniture. You need to confirm the style of furniture you buy and the materials used with their salesperson. They will give you a quote.
https://a2zdesign.en.alibaba.com/?spm=a2700.wholesale.cordpanyb.2.62a377fetnHYsW
I bought from Alibaba from a high rate seller that offered me trade assurance. The seller failed to fulfill the agreement, even after 110 days I didn't get my goods. I complained and Alibaba did not do anything. They just offered me $30 instead of Almost $700.
My experience with this company was great. Couldn't have gone any better. Shipping could be quicker. However I understood the international shortages due to the ongoing pandemic. Extremely satisfied with the product and my client will be as well once she receives her merchandise. It is exactly the same as described in the pictures. Thank you for a wonderful transaction.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.