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AlibabaReviews 13,862

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Canada
2 reviews
0 helpful votes
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Just finished my first purchase through Alibaba. I'm very pleased with the whole process, Good rating system for the sellers. I find the site easy to navigate.

Date of experience: November 5, 2021
Pakistan
1 review
0 helpful votes
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Committed to Services
November 6, 2021

I found this platform very committed to their services. It provides easy approach to required manufacturers. Highly Recommended.

Date of experience: November 5, 2021
Germany
1 review
0 helpful votes
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Always again
November 5, 2021

Very professional and outstanding service, you feel secure when you work with Alibaba,
Heinrich Ternes

Date of experience: November 4, 2021
California
1 review
0 helpful votes
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Good product, easy transaction, quick shipping
November 3, 2021

The customer representative was very helpful in getting me the exact sizing that I needed. I am considering ordering this product in bulk for my business for years to come.

Date of experience: November 2, 2021
France
3 reviews
0 helpful votes
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Tolle Produkte und Kundenservice. Sie bieten Garantien auf Produkte und bieten Ersatz für beschädigte Spielzeuge an.

Date of experience: November 2, 2021
Puerto Rico
1 review
0 helpful votes
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Hebe was the best, very professional.
November 2, 2021

The product was excellent quality and the art was perfect. Hebe was very professional and helpfull during all the process. Will do business again!

Date of experience: November 1, 2021
Georgia
1 review
6 helpful votes
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Was sold counterfeit nvidia graphics cards. They were supposed to be " no brand 1060 6gb cards. " the device i. D was modified to lie and say 1060 6gb when they were clearly GTS 450 models as per GPUZ report. They also contained nvidia trademark stickers. I Provided clear evidence they were counterfeit and they refused to refund my purchase. Then I started getting whatsapp scam attemp messages after complaining to alibaba. I rarely use whatsapp but alibaba request your whatsapp info so clearly the scam attempts are through their website.

Date of experience: October 29, 2021
Singapore
1 review
0 helpful votes
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About the sipping fee
October 30, 2021

The shipping fee is higher than the value of the order. Especially shipping fee for Sri Lanka is even greater than the shipping fee for European countries that are far away than Sri Lanka from the shipping location.
If you can lower the shipping fee, it would be more convenient and there will be more customers. At Alibaba there are many products and choices but customers are going away because of this unbearable shipping cost. As well as the Drop Shipping products from AliExpress and Alibaba at eBay And Amazon doesn't have this shipping fee and the same product can be purchased at lower prices from there. Because of that most of Sri Lankan customers will move from AliExpress And Alibaba for other alternatives. It would be great if you consider this and also we are expecting the good old AliExpress with the great stuff at VERY lower prices. Thanks & Regards!

Date of experience: October 28, 2021
Romania
1 review
1 helpful vote
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Excellent quality and great service. The communication with the supplier was very easy. Would definitely recommend

Date of experience: October 27, 2021
Hong Kong
1 review
0 helpful votes
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Easy to find a good supplier, but sometimes I can not launch my RFQ, do not know what happened, better offer more logistic options

Date of experience: October 26, 2021
Australia
2 reviews
0 helpful votes
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Great
September 26, 2023

Great, helpful and interesting as Alibaba contributed to help breathe life into our loyal customers. They have shaped some of what it is today and life is so much healthier because of this company and they are the best in the world big love from aus.

Date of experience: October 26, 2021
Germany
1 review
0 helpful votes
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Great quality, but not so great delivery time
October 25, 2021

We received the goods and they were in very good quality. There was a great delay until the goods were even shipped and we were kind of upset about it, because we had to ask the supplier why it was'nt shipped yet, even though we had a tracking ID that did not work. The answer was, that they did it because of Ali Baba. Long story short, great goods... we are very satisfied with the quality and will order again. But the delivery time definitely has to be ALOT better next time around. Communication was good as well, whenever I had a question.

Date of experience: October 25, 2021
California
1 review
0 helpful votes
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Easy to do business
October 27, 2021

Fast and reliable. Quality is perfect. I will definitely recommend it. Will for sure reorder for future styles!

Date of experience: October 25, 2021
AE
1 review
0 helpful votes
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Instant problem solved
October 25, 2021

This item given me relaxation after long time, as i was facing lot of network problem in my building,
Now no more network issue, having 4G inside the building. Thanks

Date of experience: October 25, 2021
Italy
1 review
0 helpful votes
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We requested a sample product to evaluate the product. Fast shipping and confirmations to the requested product. Good seller

Date of experience: October 25, 2021
Pakistan
1 review
0 helpful votes
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Best site to Buy on line
October 23, 2021

Alibaba is the best and trustworthy site to buy online as sellers on Alibaba complied on all the given details on their website in the best way.
I must say that buying with Alibaba is safe and secure.

Date of experience: October 22, 2021
Zambia
1 review
2 helpful votes
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Great product and I encourage people to try them out. They deliver within an agreed time period and do not diappoint

Date of experience: October 22, 2021
Oregon
1 review
0 helpful votes
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You need to communicate with the supplier before buying. A2Z Furniture is a supplier that specializes in custom furniture. Of course, there are many common styles of furniture. You need to confirm the style of furniture you buy and the materials used with their salesperson. They will give you a quote.
https://a2zdesign.en.alibaba.com/?spm=a2700.wholesale.cordpanyb.2.62a377fetnHYsW

Date of experience: October 18, 2021
Canada
1 review
4 helpful votes
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I bought from Alibaba from a high rate seller that offered me trade assurance. The seller failed to fulfill the agreement, even after 110 days I didn't get my goods. I complained and Alibaba did not do anything. They just offered me $30 instead of Almost $700.

Date of experience: October 16, 2021
Texas
1 review
1 helpful vote
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Experience
October 17, 2021

My experience with this company was great. Couldn't have gone any better. Shipping could be quicker. However I understood the international shortages due to the ongoing pandemic. Extremely satisfied with the product and my client will be as well once she receives her merchandise. It is exactly the same as described in the pictures. Thank you for a wonderful transaction.

Date of experience: October 16, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087