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AlibabaReviews 13,864

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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France
1 review
0 helpful votes
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Perfect
January 18, 2022

Excellent product and very good communication with Jerry. Shipping on time and good tracking of packages.

Date of experience: November 22, 2021
Croatia
1 review
0 helpful votes
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Very easy to do business with. Navigating the menus is simple. Searching for suitable products on the website could not be simpler. Easy to find trusted and reliable suppliers.

Date of experience: November 20, 2021
DO
1 review
1 helpful vote
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The watches look very good, excellent construction material, the only thing is the graphics that is a bit slow.

Date of experience: November 20, 2021
Thailand
1 review
0 helpful votes
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I am novelty supplier in Thailand. I am happy with Alibaba platform for searching suppliers. Price is good with easy payment method and options. If you are looking for new suppliers, Alibaba is your top choice.

Date of experience: November 19, 2021
Argentina
1 review
0 helpful votes
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Todo lo bueno que se fabrica en china se vende por Alibaba, la proteccion de datos, de la mercaderia, sobre reembolsos y la seriedad del sitio, hacen de esta empresa que sea lider en el mercado.

Date of experience: November 19, 2021
GB
1 review
3 helpful votes
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Scam
November 18, 2021

Hi there I have purchased ebike from Alibaba application.and the company called Dongguan Chuangen Technology Co., Ltd. And my agent was "Helen CAO"
The company is not trustworthy, the shipping says on Alibaba sea freight. And my agent says shipping via train. From China. And she approved my ebike as received? And I haven't received it** So now I'm desputing with PayPal to get hold of them! I hope! So beware even on Alibaba says trustworthy but is not it could be fakes company in China! Likes this one try to scam any of you. Like me very bad experience. Now more the 60 days and I haven't received my ebike. She keeps saying is almost in Europe! What such lie.

Date of experience: November 18, 2021
Sri Lanka
1 review
0 helpful votes
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Good Service
November 18, 2021

I am happy yo buy from Alibaba. As i did find good supplires and good products. Please keep your good service

Date of experience: November 18, 2021
Washington
1 review
0 helpful votes
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Great job
June 22, 2022

I will contract with them to make shoes for me. Amazing job done well. I will recommend for others to work with this company

Date of experience: November 17, 2021
Mexico
1 review
0 helpful votes
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I had doubts about how the product would arrive but everything was fine with the delivery time and product

Date of experience: November 17, 2021
Missouri
1 review
0 helpful votes
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My impression
November 17, 2021

I appreciate it for several reasons!
1. poor work of the messenger (chat and messages) often messages are not displayed, but a notification has come! It also takes a very long time to load an hour of messages both on the phone and on the desktop computer.
2. There is no way to complain about the seller (or this option is located in a hard-to-reach place) MAKE MORE AVAILABLE "create a complaint about the seller". + to have such an opportunity in the chat of correspondence. Sellers sometimes ignore specific questions about the product, their price or quantity (I can provide evidence if necessary)

Date of experience: November 17, 2021
Florida
1 review
4 helpful votes
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Your money is not safe with Alibaba
November 16, 2021

I placed an order on Alibaba for a printhead costing $1000, plus $30 of express shipping, plus $30.80 for some processing fee, being the total for the order $1060. 80. Then, a few hours after I had made a payment for the order, I received a message from the seller telling me that I had to pay an additional $470 for the order, or I could, otherwise, place a cancellation. So, before I placed the order's cancellation, I was reassured by an Alibaba representative and by the seller that I would receive my full refund of $1060. 80, and I proceeded to place the cancellation Then, for my surprise, I only received $1030 on my refund, and after spending days following and jumping all the hoops from Alibaba.com, they have gotten to the decision not to refund the $30.80, in violation of their word and reassurance of issuing a full refund before I cancelled the order. After all, I did not cause the transaction to be cancelled.

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+4
Date of experience: November 16, 2021
Hong Kong
1 review
1 helpful vote
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The quality of this all-terrain tracked dumper is very good. Feels very good after using it for a while. It is especially suitable for my workplace. I am really happy to buy the right machine.

Date of experience: November 16, 2021
South Dakota
1 review
0 helpful votes
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Nice Job
November 23, 2021

Nice job guys. Better than Amazon!
Why buy from a cheater like Amazon when we have Alibaba that does everything better.
You can relax knowing Alibaba and sources have everything under control.

Date of experience: November 15, 2021
Australia
1 review
0 helpful votes
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I'm very happy that I've found Alibaba.
There are many great quality products and suppliers to choose from.
My customers love the reusable, eco aware products that I've bought from companies through Alibaba.

Date of experience: November 14, 2021
Washington
1 review
0 helpful votes
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Wholesale customers
November 14, 2021

I've ordered from Alibaba on several occasions now, and bought from 2 - 3 different suppliers. While there seems to be a variety in the quality of goods (and sellers) available, if you find a reputable supplier, they are worth their weight in gold. Many of the sellers are quick to respond, have amazing communication and customer service, and will work with you to meet your deadlines or wholesale quotas. There are trade assurances in place, in case you have issues with your shipment or defective goods. I only wish I found my suppliers sooner; could've saved a lot of money for my small business. Happy that I know about them now, and highly recommend Alibaba as a safe platform for all wholesale buyers.

Date of experience: November 12, 2021
Germany
1 review
1 helpful vote
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We have received Our Order perfectly and fast, thank you for this services and we hope to have more Services from this company.
Much lovely.

+2
Date of experience: November 12, 2021
Mexico
1 review
0 helpful votes
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The quality of service and of the products are excellent, I really recommend doing business with Huizhou Zhengtian Art & Crafts Co., Ltd. and I'm sure I will buy again.

Date of experience: November 12, 2021
France
1 review
0 helpful votes
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Satisfaction totale
November 9, 2021

Satisfaction totale, qualité, professionalisme des fournisseurs, dynamique, acceuil clientel genial, à l 'ecoute, parfait

Date of experience: November 9, 2021
Cook Islands
1 review
1 helpful vote
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Excellent services
November 30, 2022

Alibaba provided me with the best solutions of sourcing what I was looking for in the market place. I will always be grateful for this.

Date of experience: November 8, 2021
Iraq
1 review
0 helpful votes
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Very good website for me for processing wholesale orders, however need to be careful because many salespersons will offer a price and send you the quotation with the requested quantities, then once you decide order they will tell you that they do not have stock and you need to order a higher quantity as MOQ, or they will add extra hidden charges to the order like clearance charges or some logo charges that they did not mention in the beggining even when you brought it up.

I wish the transaction fee could be less percentage when your order value increases, because for my *******usd I paid more than 300usd as a fee for Alibaba, and another 150 usd for my banks (outbound payment) which I think could be better.

I wish as well that Alibaba can provide consolidation services for the shipment, so that the items can be shipped altogether.

Final Note: Please never skip the third party inspection for all orders that exceed 1000usd. Otherwise you may sacrifice the quality and condition of the items you ordered for the sake of saving some 100-200usd.

Date of experience: November 8, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087