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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very easy to do business with. Navigating the menus is simple. Searching for suitable products on the website could not be simpler. Easy to find trusted and reliable suppliers.
The watches look very good, excellent construction material, the only thing is the graphics that is a bit slow.
I am novelty supplier in Thailand. I am happy with Alibaba platform for searching suppliers. Price is good with easy payment method and options. If you are looking for new suppliers, Alibaba is your top choice.
Todo lo bueno que se fabrica en china se vende por Alibaba, la proteccion de datos, de la mercaderia, sobre reembolsos y la seriedad del sitio, hacen de esta empresa que sea lider en el mercado.
Hi there I have purchased ebike from Alibaba application.and the company called Dongguan Chuangen Technology Co., Ltd. And my agent was "Helen CAO"
The company is not trustworthy, the shipping says on Alibaba sea freight. And my agent says shipping via train. From China. And she approved my ebike as received? And I haven't received it** So now I'm desputing with PayPal to get hold of them! I hope! So beware even on Alibaba says trustworthy but is not it could be fakes company in China! Likes this one try to scam any of you. Like me very bad experience. Now more the 60 days and I haven't received my ebike. She keeps saying is almost in Europe! What such lie.
I am happy yo buy from Alibaba. As i did find good supplires and good products. Please keep your good service
I will contract with them to make shoes for me. Amazing job done well. I will recommend for others to work with this company
I had doubts about how the product would arrive but everything was fine with the delivery time and product
I appreciate it for several reasons!
1. poor work of the messenger (chat and messages) often messages are not displayed, but a notification has come! It also takes a very long time to load an hour of messages both on the phone and on the desktop computer.
2. There is no way to complain about the seller (or this option is located in a hard-to-reach place) MAKE MORE AVAILABLE "create a complaint about the seller". + to have such an opportunity in the chat of correspondence. Sellers sometimes ignore specific questions about the product, their price or quantity (I can provide evidence if necessary)
I placed an order on Alibaba for a printhead costing $1000, plus $30 of express shipping, plus $30.80 for some processing fee, being the total for the order $1060. 80. Then, a few hours after I had made a payment for the order, I received a message from the seller telling me that I had to pay an additional $470 for the order, or I could, otherwise, place a cancellation. So, before I placed the order's cancellation, I was reassured by an Alibaba representative and by the seller that I would receive my full refund of $1060. 80, and I proceeded to place the cancellation Then, for my surprise, I only received $1030 on my refund, and after spending days following and jumping all the hoops from Alibaba.com, they have gotten to the decision not to refund the $30.80, in violation of their word and reassurance of issuing a full refund before I cancelled the order. After all, I did not cause the transaction to be cancelled.
The quality of this all-terrain tracked dumper is very good. Feels very good after using it for a while. It is especially suitable for my workplace. I am really happy to buy the right machine.
Nice job guys. Better than Amazon!
Why buy from a cheater like Amazon when we have Alibaba that does everything better.
You can relax knowing Alibaba and sources have everything under control.
I'm very happy that I've found Alibaba.
There are many great quality products and suppliers to choose from.
My customers love the reusable, eco aware products that I've bought from companies through Alibaba.
I've ordered from Alibaba on several occasions now, and bought from 2 - 3 different suppliers. While there seems to be a variety in the quality of goods (and sellers) available, if you find a reputable supplier, they are worth their weight in gold. Many of the sellers are quick to respond, have amazing communication and customer service, and will work with you to meet your deadlines or wholesale quotas. There are trade assurances in place, in case you have issues with your shipment or defective goods. I only wish I found my suppliers sooner; could've saved a lot of money for my small business. Happy that I know about them now, and highly recommend Alibaba as a safe platform for all wholesale buyers.
The quality of service and of the products are excellent, I really recommend doing business with Huizhou Zhengtian Art & Crafts Co., Ltd. and I'm sure I will buy again.
Satisfaction totale, qualité, professionalisme des fournisseurs, dynamique, acceuil clientel genial, à l 'ecoute, parfait
Alibaba provided me with the best solutions of sourcing what I was looking for in the market place. I will always be grateful for this.
Very good website for me for processing wholesale orders, however need to be careful because many salespersons will offer a price and send you the quotation with the requested quantities, then once you decide order they will tell you that they do not have stock and you need to order a higher quantity as MOQ, or they will add extra hidden charges to the order like clearance charges or some logo charges that they did not mention in the beggining even when you brought it up.
I wish the transaction fee could be less percentage when your order value increases, because for my *******usd I paid more than 300usd as a fee for Alibaba, and another 150 usd for my banks (outbound payment) which I think could be better.
I wish as well that Alibaba can provide consolidation services for the shipment, so that the items can be shipped altogether.
Final Note: Please never skip the third party inspection for all orders that exceed 1000usd. Otherwise you may sacrifice the quality and condition of the items you ordered for the sake of saving some 100-200usd.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.