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AlibabaReviews 13,804

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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Instant Feedback

202 reviews

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1 review
0 helpful votes
Follow Yaseen J.
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There is problem with the website that you can't buy directly, it need to contact with the supplier and this contact some times take long time.
Furthermore, Alibaba accept any suppliers without checking the quality of the products. Thus, there are numerous of suppliers provide bad quality products.

Date of experience: March 28, 2019
Canada
2 reviews
0 helpful votes
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Awesome!
March 28, 2019

I have been able to find products that were the same as ones here in Canada in the stores but some times half the price. So happy so far with you guys!

Date of experience: March 28, 2019
Canada
1 review
0 helpful votes
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First experience
March 28, 2019

Experience was very positive. I went with Alibaba instead of directly because the Trade Assurance option. Always good to have a company like Alibaba on your side when exploring unchartered waters. Thank you Alibaba.

Date of experience: March 28, 2019
South Carolina
1 review
1 helpful vote
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Great Platform
March 28, 2019

I am a new user to Alibaba and I found the site extremely user friendly and it provides many safeguards for both the purchaser and the seller.

Date of experience: March 28, 2019
Pennsylvania
1 review
1 helpful vote
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Very happy with service I received
March 28, 2019

Worked with Jackson, who was very good at making sure he understood what I wanted. He also was quick in sending out my sample, for my company to inspect

Date of experience: March 28, 2019
Bahrain
1 review
1 helpful vote
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Nice experience... i am happy about the product its working fine.

BUT! The product delayed because DHL lost the invoice...

Anyways i contact the supplier they helped me to proceed the new invoice and shipment arrived after 2 days..

Date of experience: March 28, 2019
Massachusetts
1 review
0 helpful votes
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Smooth!
March 28, 2019

Great experience. All in the same place. And also with confidence.
Nice to be part of this community.

Date of experience: March 28, 2019
Missouri
1 review
0 helpful votes
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Quality was great, mix -up of communication for shipment time shipping is 3-5 days accurate however production time is separate from that and needs to be explained as well just to get better arrival date for item. No sizes are engraved on actual shoe so i had to figure it out on my own which was which. Other than that quality is 100 percent good and im happy with merchandise!

Date of experience: March 28, 2019
Montana
1 review
0 helpful votes
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Wallets
March 28, 2019

Very professional and answered all questions I had when placing my order
Would consider ordering from this company again

Date of experience: March 28, 2019
Thailand
1 review
0 helpful votes
Follow Apirak R.
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My point of view, overall facilitate & secure for customer/user for online shopping with various products & prizing for selection.
Helpful for online service. Feel comfortable.

Date of experience: March 28, 2019
Ohio
1 review
1 helpful vote
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This was one of the smoothest transactions I've had on Alibaba. The customer service was great! Communication was easy and timely. Product turned out just as I had planned. I will be returning to order more when the time comes.

Date of experience: March 28, 2019
Pennsylvania
1 review
0 helpful votes
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Found a couple of good manufacturers just watch out for scammers looking to take you away from the Alibaba model of payment

Date of experience: March 28, 2019
Afghanistan
1 review
0 helpful votes
Follow Hevzi J.
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The best of the best
March 28, 2019

Am happy to do bisness with
This company, comunication was very good am happy about it, very good welcome and explain in detail in everytime and matter. Thank you for your help becouse l can not do it my salfe, and to all who will like to bay cnc plasma l will tell you right now this is place to bay the right think.
All the best to all af you

Date of experience: March 28, 2019
Portugal
1 review
1 helpful vote
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The best
March 28, 2019

Fantastic, simple and fast. Recommend for all. Very information to updates, are the best. Thanks Alibaba.

Date of experience: March 28, 2019
Florida
1 review
0 helpful votes
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Ordered trolling motors through Alibaba.com they used a shipping company that is holding my purchase hostage. After a price was agreed upon, the shipping company " zeal carriage" said they shipped to me with no notification. They said I wasn't there for signature. Meanwhile this is about 6 weeks after I ordered. Then they told me the product was damaged in transit and they were going to take responsibility and have the trolling motor replaced. Then they tell me after the money they lost to replace the damage trolling motors that they apparently damaged, it is going to cost me an additional $300 for shipping. I would stay as far away as I could. I got scammed! Shame on me. It won't happen again. Please save your money.

Date of experience: March 28, 2019
Germany
1 review
0 helpful votes
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It was allways ok
March 28, 2019

The products and the service are very good
The deliveries were always shipped as quickly as possible
I was always well advised

Date of experience: March 28, 2019
Italy
1 review
0 helpful votes
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Professional site
March 28, 2019

Guarantees and professionalism in one place,
A perfect combination.
I'm very satisfact and the site is friendly to use.

Date of experience: March 28, 2019
Turkiye
1 review
0 helpful votes
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Kullanımı kolay bir site..
March 28, 2019

Ilk kez kullandım sizi koruyan ve ihtiyacınıza cevap veren birileri var karşınızda her neye ihtiyacınız varsa bula biliyorsunuz.

Date of experience: March 28, 2019
France
1 review
1 helpful vote
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Led light
March 28, 2019

Very good production, supplier very professional, think a real partner. For my company a real good deal

Date of experience: March 28, 2019
PG
1 review
1 helpful vote
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Great service
March 28, 2019

I'm satisfied with my purchases and order on Alibaba.com! It's soo much easier and very user friendly to first time users. I find it great for a country like mine. Some products I don't have in my country I can order first hand and straight from the manufacturer to my country. Truelly a great service you provide. Thankyou alibaba.

Date of experience: March 28, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087