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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excelente la logística, tiempo de entrega inmejorable y en muy buenas condiciones el producto. El seguimiento a la ubicación del paquete es muy amigable.
We have placed numerous orders using Alibaba which has easy to follow rules for both the vendors and purchasers. I always source with Alibaba, communicate through the Alibaba Message Center and pay through Alibaba.
We have had the pleasure of dealing with some outstanding companies in China and Alibaba has always been our gateway to those companies.
Great service. Convenient to use. Reliable. Love the experience. From my personal & professional perspective, I would recommend Alibaba to everyone and anyone.
Always very happy with AliBaba.com. Very fast delivery.
Well packaged. Will definitey shop with AliBaba again.
I love the hair. Harris is very helpful he'll answer any questions pretty much immediately. Very helpful and polite.
Good company to deal with, great products, fast service and excellent service, quality is trustworthy.
I very like this salesman
Great productions, quick and easy communication. Easy to work with and so happy I found this company. I see many years of business with Alibaba.
My point of view, Very easy for your shopping. Overall facilitate & secure for customer/user for online shopping with various products & prizing for selection.
Helpful for online service. Feel comfortable.
Couldnt be better perfect sevice, fast and all ad described, perfect respond from the agent, frirndly professional will order again for sure
2 purchases and everything looks great.
I'm having a great time with my products now and I have to be able to sell them. Great service and customer support.
Rápido y seguro y con excelente artículo volvería a comprarlo lo recomendaría a todos mis amigos y familia gracias
I have had great experience finding KingTec Racing at Alibaba. They developed my forged engine parts as specified and I am very pleased!
MUY BUENA ATENCION Y EL PRODUCTO TAL CUAL LO PEDI TODO FUE MUY FACIL DE REALIZAR ESTOY SATISFECHO POR TODO
The website was easy to use. It provides a great service that is helpful to users. I appreciate the options when searching for manufacturers. I also appreciate the option to look for verified manufacturers.
Alibaba is a very good website, it seems to be also smart and safe.
I do not work this long, but the first impression is great
I enjoy using Alibaba, I always find what I'm looking for and the process is smooth from start to finish.
Always a great experience working with Ingenuity and Jenny He. They are very responsive and provide top notch quality
Very happy with client service, responds to emails quickly and products are as per ordered. Cannot be more happy.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members