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AlibabaReviews 13,680

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Colorado
1 review
0 helpful votes
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Good Lights Good Communication
April 23, 2019

Lights were recommended to me through reddit. Was a great transaction and I will be using again. Everything was better than expected.

Date of experience: April 22, 2019
Malaysia
1 review
1 helpful vote
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Trusted seller
April 23, 2019

Item in good condition. Seller is super friendly and easy to deal with. Will repeat order. Highly recomended for this seller

Date of experience: April 22, 2019
Indiana
2 reviews
1 helpful vote
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Just what I ordered
April 23, 2019

Everything went faultless. Thanks will reorder soon through you. No issues, delivery was fast and product was just what I expected

Date of experience: April 22, 2019
AE
1 review
0 helpful votes
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Brilliant product and service
April 23, 2019

We had a very good experience working with this company (Ms. Jane Zheng) and received good quality product as per our requirements.

Date of experience: April 22, 2019
Oregon
1 review
0 helpful votes
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Also a good experience on Alibaba
April 23, 2019

Multiple orders have been successful with Alibaba - I appreciate that they offer ratings for their listed companies and provide buyer protection as well!

Date of experience: April 22, 2019
Massachusetts
1 review
0 helpful votes
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First order, genuinely satisfied!
April 23, 2019

Easily found the sites searching browser to function well. I looked through sellers in the desired product I was acquiring and asked for a few quotations, the best one I purchased a sample from which was shipped very quickly and arrived fine. The sellers friendliness and helpfulness was great the entire time.

Date of experience: April 22, 2019
Canada
1 review
0 helpful votes
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Alibaba has been of great use! Everything in it is super helpfull and a great experience. Except for the log in. When you log in every time you have to slide a buttom, write a code plus they send you another code to your email wich you have to copy and past it to log in its a verification code and you have to check it every time you log in its anoying.

Date of experience: April 22, 2019
California
1 review
0 helpful votes
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Good quality, fast delivery
April 23, 2019

I am very satisfied. Pretty good quality, no smell; fast delivery; nice people, easy to communicate, excellent after sale service.

Date of experience: April 22, 2019
Texas
1 review
0 helpful votes
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I was very nervous as i have never used alibaba - however after the company answered all my questions i ordered- items cam fast and exactly as described! Very happy with alibaba.com! Thank you for making it so easy

Date of experience: April 22, 2019
Nevada
1 review
0 helpful votes
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Love
April 22, 2019

NICE! Love the products and the quality of products available to us! Can't wait to make this hub my main supplier hub. Met some r3eally great suppliers here!

Date of experience: April 22, 2019
Idaho
2 reviews
0 helpful votes
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Great Business!
April 22, 2019

I've had many great experiences using Alibaba. They have the best manufacturers in the world, bar none!

Date of experience: April 22, 2019
Washington
1 review
0 helpful votes
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Excellent Sample Production
April 22, 2019

We were comparing their sample with 4 other possible vendors. Their sample arrived first and is high quality.

Date of experience: April 22, 2019
Eswatini
1 review
0 helpful votes
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Satisfactory
April 22, 2019

Easy to use and professional, please add an option like a bin where i can put my goods if i am looking for more than one item

Date of experience: April 22, 2019
Mexico
1 review
0 helpful votes
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Good Service
April 22, 2019

The interaction in the platform is very fluid and with a good tracking system. I'm very pleased to used it.

Date of experience: April 22, 2019
Mexico
1 review
0 helpful votes
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Good experience
April 22, 2019

Everything was fine with the ordered product. The only complaint is that two from three boxes in where the product was shipped were damaged and around 100 pieces of good product were lost.

Date of experience: April 22, 2019
Connecticut
1 review
0 helpful votes
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Stash Jars
April 22, 2019

This was my first time ordering from Alibaba.
I am very happy and can not wait to do more biz threw the service.

Date of experience: April 22, 2019
Florida
1 review
0 helpful votes
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Great experience
April 22, 2019

Amazing customer service and quick shipping. I totally recommend this supplier, even when I have issues they are willing to repair any issues I have.

Date of experience: April 22, 2019
Thailand
1 review
0 helpful votes
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Excellant
April 22, 2019

Appearance Beautiful, Lovely Design, Material quality is excellent. Sound quality amazing.
The product was exactly as described and arrived quickly. Thank you very much...

Date of experience: April 22, 2019
Georgia
1 review
0 helpful votes
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The order was completed normally
April 22, 2019

Dear, I am pleased because my order was successful. I will repeat. The order was completed normally

Date of experience: April 22, 2019
New York
1 review
0 helpful votes
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Dealing with Xian Sgonek has been a great experience so far. (Thank you Sharon!) I'll update product rating after analysis. Highly recommended to date.

Date of experience: April 22, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087