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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Lights were recommended to me through reddit. Was a great transaction and I will be using again. Everything was better than expected.
Item in good condition. Seller is super friendly and easy to deal with. Will repeat order. Highly recomended for this seller
Everything went faultless. Thanks will reorder soon through you. No issues, delivery was fast and product was just what I expected
We had a very good experience working with this company (Ms. Jane Zheng) and received good quality product as per our requirements.
Multiple orders have been successful with Alibaba - I appreciate that they offer ratings for their listed companies and provide buyer protection as well!
Easily found the sites searching browser to function well. I looked through sellers in the desired product I was acquiring and asked for a few quotations, the best one I purchased a sample from which was shipped very quickly and arrived fine. The sellers friendliness and helpfulness was great the entire time.
Alibaba has been of great use! Everything in it is super helpfull and a great experience. Except for the log in. When you log in every time you have to slide a buttom, write a code plus they send you another code to your email wich you have to copy and past it to log in its a verification code and you have to check it every time you log in its anoying.
I am very satisfied. Pretty good quality, no smell; fast delivery; nice people, easy to communicate, excellent after sale service.
I was very nervous as i have never used alibaba - however after the company answered all my questions i ordered- items cam fast and exactly as described! Very happy with alibaba.com! Thank you for making it so easy
NICE! Love the products and the quality of products available to us! Can't wait to make this hub my main supplier hub. Met some r3eally great suppliers here!
I've had many great experiences using Alibaba. They have the best manufacturers in the world, bar none!
We were comparing their sample with 4 other possible vendors. Their sample arrived first and is high quality.
Easy to use and professional, please add an option like a bin where i can put my goods if i am looking for more than one item
The interaction in the platform is very fluid and with a good tracking system. I'm very pleased to used it.
Everything was fine with the ordered product. The only complaint is that two from three boxes in where the product was shipped were damaged and around 100 pieces of good product were lost.
This was my first time ordering from Alibaba.
I am very happy and can not wait to do more biz threw the service.
Amazing customer service and quick shipping. I totally recommend this supplier, even when I have issues they are willing to repair any issues I have.
Appearance Beautiful, Lovely Design, Material quality is excellent. Sound quality amazing.
The product was exactly as described and arrived quickly. Thank you very much...
Dear, I am pleased because my order was successful. I will repeat. The order was completed normally
Dealing with Xian Sgonek has been a great experience so far. (Thank you Sharon!) I'll update product rating after analysis. Highly recommended to date.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.