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AlibabaReviews 13,682

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
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Dealing with Xian Sgonek has been a great experience so far. (Thank you Sharon!) I'll update product rating after analysis. Highly recommended to date.

Date of experience: April 22, 2019
Thailand
1 review
0 helpful votes
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A best partner of business
April 22, 2019

Well I am so thanks full to join alibaba since a decade. Well I got ever good informative and best quotes along good buy and sell through alibaba.
Even I am not Gold memebr but, I got same others service and satisfaction from alibaba. I just request. As soo, member and his regular activity in business and trading you can also give reward to give gold memebr ship if member is in this list of importantce.
1- Member since and active in reply and search items.
2- active buying and selling through you
3- clean and prompte trading. ( you can take reviews from suppliers or other end of memebr to tell you in time feed back and dealing and comunicate properly) So, you can reward memebr as gold member.
Well its my suggestion its up on you.
And I feel We are full fill all said options. Ha Ha Ha.
You can also invite work shops in china by old memebers and regular activity holders to share ideas and views.
Pak china friend ship Forever.
Swadee Khrap

Date of experience: April 22, 2019
Oregon
1 review
0 helpful votes
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Buying Chinese
April 22, 2019

All was good with this order, timely, and in usage. I will purchase more on a continual basis, as are needs increase.

Date of experience: April 22, 2019
Georgia
1 review
0 helpful votes
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Great customer service
April 22, 2019

Had a bit of an issue with the factory Alibaba was able to get this resolved in 1 day. Alibaba is a great tool to use for international ordering. Piece of mind!

Date of experience: April 22, 2019
Brazil
1 review
0 helpful votes
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Excelent toll for B2B
April 22, 2019

Easy interface to use, since the search till the order payment.
I need some help and all douds were solve.

Date of experience: April 22, 2019
GB
1 review
0 helpful votes
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5 stars
April 22, 2019

Excellent 5 stars
Really pleased with the item purchased the way it was packed and how helpful and friendly the team are:)
Thank you

Date of experience: April 22, 2019
Philippines
1 review
0 helpful votes
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Excellent platform
April 22, 2019

Alibaba connects d whole world. Making things available for its clients. Provides assurance that your money is safe. Tnx alibaba

Date of experience: April 22, 2019
Georgia
1 review
0 helpful votes
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Faciltator
April 22, 2019

Alibaba was a good "middle man" for establishing trust between buyer and seller who previously had no contact between them.

Date of experience: April 22, 2019
California
1 review
0 helpful votes
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Fupower co., ltd good quality and service,
Easy to communication, always fast delivery.
I purchased silicone air intake hoses, and intercoolers, radiators,
Thank you very much.

Date of experience: April 22, 2019
Oman
1 review
0 helpful votes
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Happy day
We appreciate the seller's effort and credibility in dealing.
We are pleased with this business cooperation with this seller and we aspire to further business dealings in the future and for a long term with this seller

Cheers

Date of experience: April 22, 2019
Australia
1 review
0 helpful votes
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Easy to use
April 22, 2019

Ordered nutrition powder from Shaanxi Pioneer Biotech. They shipped quickly, and it arrived quickly. We used Ali Baba trade assurance which makes it safe for me as a buyer because if the seller doesn't ship the product or it is not as described, I can lodge a dispute, and get a refund. There was no problem with the transaction though- I got my product, and the seller got their money.

Date of experience: April 22, 2019
Belgium
1 review
0 helpful votes
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Ounuowei first deal
April 22, 2019

I am very pleased to work with this company. Alibaba gave me some trust to deal. Ounuowei is very professional and was willing to satisfy my personal demands. They delivered very quickly what I appreciate.
A second order will follow soon.

Date of experience: April 22, 2019
Australia
1 review
0 helpful votes
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Dog toys
April 22, 2019

Bought things true Alibaba I felt safety. Thanks.

Rye was very polite and helpful. Answered imediately. I got my dogs toys very fast when I ordered them.

Thanks

Date of experience: April 21, 2019
Philippines
1 review
0 helpful votes
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Best service
April 22, 2019

Very pleased with response and also security of transaction. Very helpful in finding the product I wanted. Was able to send photos to confirm exactly the product needed. Very happy customer

Date of experience: April 21, 2019
Singapore
1 review
0 helpful votes
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Fast with good quality
April 22, 2019

Easy to communicate with.
Understand what you need. Very responsive, efficient, customization.
Greatly recommended to anyone, anytime

Date of experience: April 21, 2019
Thailand
1 review
0 helpful votes
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Efficiency
April 22, 2019

This particular order was executed efficiently. The client was able to adjust to the customer's needs.

Date of experience: April 21, 2019
China
1 review
0 helpful votes
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Good quality
April 22, 2019

Guangzhou xinghe aluminum composite panel co,. Ltd offer a very good service and they are so professional. For aluminum composite panel order, they offer good price with a real quality, they give me what i paid and what they promised. So good supplier of aluminum composite panel. I like them very much, and they FR b1 aluminum composite panel is very good.

Date of experience: April 21, 2019
China
1 review
0 helpful votes
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Good quality
April 22, 2019

I am happy with xinghe aluminum composite panel
They offer good quality and fast shipment

I like them very much.

Panel is perfect!

Date of experience: April 21, 2019
Arizona
1 review
0 helpful votes
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I needed a 3-flip lenticular postcard printed in a hurry and there was zero disappointment and the price couldn't be beat.

Date of experience: April 21, 2019
Brazil
1 review
0 helpful votes
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Entrega perfeita
April 22, 2019

Muito facil de comprar, mantem o cliente sempre informado, enviando emails, primeira compra e fiquei muito satisfeito.

Date of experience: April 21, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087