On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Muito facil de comprar, mantem o cliente sempre informado, enviando emails, primeira compra e fiquei muito satisfeito.
Great but smaller than expected next time will have to order bigger sizes.The price was very resonable and the quality of the material was good.
With Alibaba, you feel yourself in a safe sea... its assistance gives trust to both sides of the trade. Thank you
The transaction was very smooth. The manufacturer did everything he promised to do, including on time delivery.
I had a great experience working with the supplier through Ali baba. Just next time I wish it would be faster than this time.
All very well, deal, relationship between seller and buyer, helped me with the process of purchase and payment
I had a problem with an order and the customer service team was very kind and patient and made me worry much less.
Everything we have ordered to date has been as planned. There have been some communication issues to work through from time to time, but all vendors have got it right even as we worked through some intricate items. Our comfort grows with Alibaba vendors with every purchase.
I find the items to be as described, except the one that will be replaced. This watch lacks the 3 buttons, on the side; that control
The functions. IT must be replaced
Tanks good transaction good product. Every think is ok.
Merci tout fonctionne bien. Vendeur recommandé
Я из Казахстана, и недавно начал использовать эту глобальную торговую площадку и очень доволен сервисом и защитой покупателей. Спасибо вам!
Purchasing overseas with a language barrier can be difficult. Alibaba.com helps you find the right supplier, and lets you choose who to work with. I've made several purchases through this site and not once had any problems. Very helpful. Very professional. Very reasonable.
Short communication times, good replies, quick delivery Only issue is custom payments, they exceed product costs.
The service was friendly and there was predisposition to what was required, I am very satisfied with the request, the quality corresponds to what was requested, they are very professional.
With alibaba TA we always find a good relationship with suppliers. TA is good way to assure quality and shipment
Easy to find Things, Suppler. Convenient to communicate and ordered the product with company. Big Thanks to Alibaba :)
This was a flawless experience. From start to finish, any worries or concerns with the process were simply my own over thinking. This trade couldn't have been more easy. I am 100% satisfied and very pleased to say I will use Alibaba again.
A+ experience, beyond question.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members