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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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All is good, but 1) need correct prices on your page;
2)Also I suggest to use premium materials for luxury cars. It will be great!
The supplier responded to all questions with lightning quick speed. Provided great quality sunglasses with super fast shipping from China to USA. Amazing company to deal with.
Immediate response and reliable supplier. The sample received in time and submitted to our supplier.
Alibaba is having good collection of product and very reasonable product cost however shipment time and custom duty kills the satisfaction
Loved my first experience with them! Customer service was five star the product was five star shipping five star! I am completely satisfied and blown away
I received what I ordered; the jewelry is beautiful quality and color. Fast shipping, very pleased with the overall process and the Trade Assurance with Alibaba is very reassuring. Thank you for the excellent service, and I look forward to placing many additional orders!
Good experience using Alibaba.
Its easy to make payment to the supplier through Alibaba, and reassureing to know we have Trade Assurance if we encounter any problems with the purchase.
My experience was very positive. I had a quality and accurate order. I plan to continue ordering in the future.
Everything has been set to make transactions as smooth as possible for the seller and the buyer. I enjoy purchasing from Alibaba. Great group of sellers are on this site.
Smooth transaction and a pleasure to do business with. I would highly recommend this service and I will be doing much more business on this great platform!
Products were awesome. Looking forward for more deals. I should say special thanks to the person who guided me, Nancy. She is so helpful and understanding. Thanks again
Great prices and quality products. Got my order in 8 days. WOW! Super fast. I am very happy. Good Job.
I'm very impressed for the excellent service and product that I have received. Orientation, clarification and good will makes provide me the confidence to select a the product that you need.
Convenient service, a lot of goods, cargo insured. The goods came quickly. Thanks Alibaba.
I order a second time and I liked the seller. How fast the product came in just 1 month.
Every detail was taken care of, communication is excellent. Great precision used to insure the correct parts were prepared and sent. Very impressive and efficient, the parts are fantastic and on time. Perfect transaction, buy with confidence.
Very pleased with the quality of companies on alibaba. Will definitely continue to use highly rated companies on this site.
My recommendations for this site is to remind suppliers each time to check customer orders to ensure that all the elements that make up the order works well before shipping because it avoids unpleasant surprises. Your site is fantastic in that it allows us to do business while lying on the bed. So we do not have to go to do business. Thank you for this site.
Excellent Service, communication & shipping Time! Informed of our purchase each and every step of the way - Highly recommend this seller 5*****
I recieved my grinders a couple days ago. Verry verry powerfull machines. I orderd 2 HB-06B And 1 HB-016B They grind literally everything i put in it into powder in less then a minute. The power of this grinders are unknown. I am verry happy with the delivery verry fast, and professional. Also the help i get from Suzy pan (worker of the factory). She helped me choose the right grinders untill the delivery was done to my place. Many thanks and a 10+ for the products and customer help.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members