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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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It was better then i excepted and i felt unbelievable secure with my payment and just the whole process was amazing.
It's really great service & products. I strongly recommend the products to buy who wants to get fancy headsets for kids.
I used to work with Slung for a long time now... and I never have had issues.
I will definitely keep working with them for a long time..
Satisfying products, good service, fast shipping, rapid and satisfying communication with the supplier
First experience. Will be returning once we enter production to place larger orders as we are happy with the samples received. Very easy to navigate and transact ordering.
I have had no negative issues with Alibaba and feels safe to do business. Great site and good customer support. Highly Recommended.
Работаю с Китаем с 2016 года. Основное направление оборудование для собственного производства. Был и неприятный опыт работы с недобросовестным поставщиком. Но в целом все зависит от личных взаимоотношений с поставщиком. Необходимо изучить фабрику. Наладить контакты, воспользоваться услугами агента в Китае. Наша компания может оказать услуги по поиску и доставке любого товара из Китая.
This is my first order with alibaba, I had a very good experience, products I ordered were received on time and exactly as described.
Most helpful staff and a wonderful experience in attaining my ordered beautiful vases. Appreciated all their assistance and knowledge.
I highly recommend this company.
I placed an order in Korea.
I was surprised by the pretty fast feedback.
I was surprised twice by the fast delivery.
I'm surprised by the kindness, and the quality is great.
I want to give 180 out of 100.
Great website. First time buyer. Website is fantastic, no hidden fees etc or anything suspicious. Great filtering system, loading times and layout.
Site very professionnal and easy to navigate thru, good communication with different party,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I only just started ordering direct from China and I am very happy with the service and the Trade Assurance system.
Fantastic very friendly service, really well made covers and very reasonably priced, I am delighted with my order, they look great. Thank you so much Alibaba.
Easy to conduct business... will use again... good information on the web site and good follow through
So far I am very pleased with my experiences at Alibaba.com. I am a very small business owner and despite my small size and lack of experience, I have found the brokers to be helpful and polite. One misunderstanding resulted in a refund, but at no time was the situation antagonistic. The problem was resolved without complication. So far So good.:-)
The package arrived earlier and quality is top notch. It's a pleasure doing business with you! The colours are not faded and the fabric is without faults.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.