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AlibabaReviews 13,683

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Sweden
1 review
0 helpful votes
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First Order
April 20, 2019

It was better then i excepted and i felt unbelievable secure with my payment and just the whole process was amazing.

Date of experience: April 19, 2019
KR
1 review
0 helpful votes
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Great service!
April 20, 2019

It's really great service & products. I strongly recommend the products to buy who wants to get fancy headsets for kids.

Date of experience: April 19, 2019
Spain
1 review
0 helpful votes
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High quality job..
April 20, 2019

I used to work with Slung for a long time now... and I never have had issues.
I will definitely keep working with them for a long time..

Date of experience: April 19, 2019
Spain
1 review
0 helpful votes
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Ningxia Sangnutrition Biotec Order
April 20, 2019

Satisfying products, good service, fast shipping, rapid and satisfying communication with the supplier

Date of experience: April 18, 2019
Colorado
1 review
0 helpful votes
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Nice job
April 20, 2019

Great service. Timely delivery and communication along the way. Answered all my inquiries and shipping updates.

Date of experience: April 18, 2019
Utah
1 review
0 helpful votes
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Silicon Bands
April 20, 2019

First experience. Will be returning once we enter production to place larger orders as we are happy with the samples received. Very easy to navigate and transact ordering.

Date of experience: April 18, 2019
Illinois
1 review
0 helpful votes
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Trust this Site
April 20, 2019

I have had no negative issues with Alibaba and feels safe to do business. Great site and good customer support. Highly Recommended.

Date of experience: April 18, 2019
RU
1 review
0 helpful votes
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Работаю с Китаем с 2016 года. Основное направление оборудование для собственного производства. Был и неприятный опыт работы с недобросовестным поставщиком. Но в целом все зависит от личных взаимоотношений с поставщиком. Необходимо изучить фабрику. Наладить контакты, воспользоваться услугами агента в Китае. Наша компания может оказать услуги по поиску и доставке любого товара из Китая.

Date of experience: April 18, 2019
Mexico
1 review
0 helpful votes
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First order with alibaba.
April 20, 2019

This is my first order with alibaba, I had a very good experience, products I ordered were received on time and exactly as described.

Date of experience: April 18, 2019
Canada
1 review
0 helpful votes
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PROFESSIONAL
April 20, 2019

Most helpful staff and a wonderful experience in attaining my ordered beautiful vases. Appreciated all their assistance and knowledge.

Date of experience: April 18, 2019
KR
1 review
0 helpful votes
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I highly recommend this company.
I placed an order in Korea.
I was surprised by the pretty fast feedback.
I was surprised twice by the fast delivery.
I'm surprised by the kindness, and the quality is great.
I want to give 180 out of 100.

Date of experience: April 18, 2019
Ireland
1 review
0 helpful votes
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Great.
April 20, 2019

Great website. First time buyer. Website is fantastic, no hidden fees etc or anything suspicious. Great filtering system, loading times and layout.

Date of experience: April 18, 2019
VE
1 review
0 helpful votes
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Great!
April 20, 2019

Excellent, shipment on time, product quality great. Looking forward in doing more business with this company!

Date of experience: April 18, 2019
Brazil
1 review
0 helpful votes
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There was little difficulties how to find the product, lettel photos or unlisted product,, missing option of shipping methods. But in general is excellent place to shop.

Date of experience: April 18, 2019
Canada
1 review
0 helpful votes
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Lithium battery
April 20, 2019

Site very professionnal and easy to navigate thru, good communication with different party,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: April 18, 2019
GB
1 review
0 helpful votes
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Good experiences so far
April 20, 2019

I only just started ordering direct from China and I am very happy with the service and the Trade Assurance system.

Date of experience: April 18, 2019
Spain
1 review
0 helpful votes
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Rattan furniture cushion covers
April 20, 2019

Fantastic very friendly service, really well made covers and very reasonably priced, I am delighted with my order, they look great. Thank you so much Alibaba.

Date of experience: April 18, 2019
Michigan
1 review
0 helpful votes
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Great service
April 20, 2019

Easy to conduct business... will use again... good information on the web site and good follow through

Date of experience: April 18, 2019
Virginia
1 review
0 helpful votes
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Great even for beginners
April 20, 2019

So far I am very pleased with my experiences at Alibaba.com. I am a very small business owner and despite my small size and lack of experience, I have found the brokers to be helpful and polite. One misunderstanding resulted in a refund, but at no time was the situation antagonistic. The problem was resolved without complication. So far So good.:-)

Date of experience: April 18, 2019
South Africa
1 review
0 helpful votes
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The package arrived earlier and quality is top notch. It's a pleasure doing business with you! The colours are not faded and the fabric is without faults.

Date of experience: April 18, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087