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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I was very happy with the service during my last transaction. The process seemed to be very easy and smooth. Thank you again for all of your help.
Greg
My experience was, waiting for my goods, putting my orders in, there were so many things to choose from. I am thankful.
Very good overall. Easy to use and very clear in sourcing products. Able to communicate with traders efficiently.
Alibaba trade assure system is the best solution for trading with Chinese suppliers.
This can increase customers confidence that they will receive the goods with good quality.
From the supplier side, everything was going as promised. Shipment dates and tracking number. I have not seen the batteries yet as they are still in UPS bonded store in Athens. Today - one week after arrival in Greece, I got the invoice for VAT and duties which was paid immediately. Now the pending question is; how many days more before I receive the batteries?
Good, easy to use platform, easy to follow up the transaction. First time using it, so there are options that I need to learn.
I enjoy doing business with Alibaba, as they are such a respectful, professional business. Very helpful and prompt.
Very good service, fast shipping, and great pricing. Will definitely order on Alibaba again. I highly recommend Alibaba and it's verified/certified suppliers.
Being new to trading internationally, Alibaba' s experienced service team, affiliated suppliers and shipping services, guided us professionally and promptly. We received our product on time and in excellent condition. Looking forward to future dealings.
Gilbert Maurice
President, DigSwagR Music
Alibaba platform is such a great place to meet our business partners! It is very easy to use and very effective. I'm very comfortable with it.
Helpful and supportive with thorough descriptions of items. This was also a Hot Item pop up feed. Thank you
Alibaba's online interface is amazingly good and easy to navigate. The suppliers who operate within Alibaba are excellent.
Looking for a supplier of Microsoft product? Alibaba is the best online platform for your business..
Quite easy to search in, well managed.
Good insurance guarantees.
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This is our first coopertaion with Yelintong company, after we received the goods, we are very satisfy for ther are better than we expected, during the order, their service is vey nice for we can know the product process at any time.And very easy to communicate when we have questions.We will keeep long cooperation with Yelintong company. Very worth to recommend!
The quality is very good than we expected, we will regard Yelintong as our long cooperation gold supplier. I like their quality and nice service. Very pleasure cooperation!
The order process was easy and straight forward. Product was sent out very quickly and the product is exactly as described. I will be using this company again.
My vendor become my good business partner, my small business grows fast since I source the goods from alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.