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AlibabaReviews 13,678

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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Good job!
April 24, 2019

I was very happy with the service during my last transaction. The process seemed to be very easy and smooth. Thank you again for all of your help.

Greg

Date of experience: April 23, 2019
Georgia
1 review
0 helpful votes
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Every thing was awesome
April 24, 2019

My experience was, waiting for my goods, putting my orders in, there were so many things to choose from. I am thankful.

Date of experience: April 23, 2019
India
1 review
0 helpful votes
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Very good overall. Easy to use and very clear in sourcing products. Able to communicate with traders efficiently.

Date of experience: April 23, 2019
Thailand
1 review
0 helpful votes
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Alibaba trade assure system is the best solution for trading with Chinese suppliers.
This can increase customers confidence that they will receive the goods with good quality.

Date of experience: April 23, 2019
Greece
1 review
0 helpful votes
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From the supplier side, everything was going as promised. Shipment dates and tracking number. I have not seen the batteries yet as they are still in UPS bonded store in Athens. Today - one week after arrival in Greece, I got the invoice for VAT and duties which was paid immediately. Now the pending question is; how many days more before I receive the batteries?

Date of experience: April 23, 2019
Peru
1 review
0 helpful votes
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Great transaction
April 24, 2019

Good, easy to use platform, easy to follow up the transaction. First time using it, so there are options that I need to learn.

Date of experience: April 23, 2019
Colorado
1 review
0 helpful votes
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Excelent Service
April 24, 2019

I enjoy doing business with Alibaba, as they are such a respectful, professional business. Very helpful and prompt.

Date of experience: April 23, 2019
Japan
1 review
0 helpful votes
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Great Website
April 24, 2019

Very good service, fast shipping, and great pricing. Will definitely order on Alibaba again. I highly recommend Alibaba and it's verified/certified suppliers.

Date of experience: April 23, 2019
Canada
1 review
0 helpful votes
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Great Service, Very Professional
April 24, 2019

Being new to trading internationally, Alibaba' s experienced service team, affiliated suppliers and shipping services, guided us professionally and promptly. We received our product on time and in excellent condition. Looking forward to future dealings.

Gilbert Maurice
President, DigSwagR Music

Date of experience: April 23, 2019
Romania
1 review
0 helpful votes
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Easy to communicate
April 23, 2019

Alibaba platform is such a great place to meet our business partners! It is very easy to use and very effective. I'm very comfortable with it.

Date of experience: April 23, 2019
Australia
1 review
0 helpful votes
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Mothers Day Love heart gift
April 23, 2019

Helpful and supportive with thorough descriptions of items. This was also a Hot Item pop up feed. Thank you

Date of experience: April 23, 2019
Canada
1 review
0 helpful votes
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I continue to be impressed.
April 23, 2019

Alibaba's online interface is amazingly good and easy to navigate. The suppliers who operate within Alibaba are excellent.

Date of experience: April 23, 2019
Philippines
1 review
0 helpful votes
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Online Platform
April 23, 2019

Looking for a supplier of Microsoft product? Alibaba is the best online platform for your business..

Date of experience: April 23, 2019
Italy
1 review
0 helpful votes
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Good service
April 23, 2019

Quite easy to search in, well managed.
Good insurance guarantees.
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Date of experience: April 23, 2019
Japan
1 review
0 helpful votes
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This is our first coopertaion with Yelintong company, after we received the goods, we are very satisfy for ther are better than we expected, during the order, their service is vey nice for we can know the product process at any time.And very easy to communicate when we have questions.We will keeep long cooperation with Yelintong company. Very worth to recommend!

Date of experience: April 23, 2019
TW
1 review
0 helpful votes
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The quality is very good than we expected, we will regard Yelintong as our long cooperation gold supplier. I like their quality and nice service. Very pleasure cooperation!

Date of experience: April 23, 2019
Australia
1 review
0 helpful votes
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Wonderful Company
April 23, 2019

The order process was easy and straight forward. Product was sent out very quickly and the product is exactly as described. I will be using this company again.

Date of experience: April 23, 2019
China
1 review
0 helpful votes
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Easy business
April 23, 2019

My vendor become my good business partner, my small business grows fast since I source the goods from alibaba.

Date of experience: April 23, 2019
Italy
1 review
0 helpful votes
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Excellent
April 23, 2019

Excellent product and sale 's managment.
Good price
Very fast delivery
Perfect import documentation
Impossible make a crictics only compliments

Date of experience: April 23, 2019
Romania
1 review
0 helpful votes
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The best!
April 23, 2019

Excelent products, more than I was expected! Very good communication witht the supplier! I reccomend! Thank you very much!

Date of experience: April 22, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087