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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I'm very satisfied with every purchase I made with this Provider. Been doing Business with Liwin Manufacturing from more than ten years until now. Actually my Direct Sales Person is the former CEO of the Company. Very Professional Guy!
-Good contact and fast reply
-Every goods is have quality
-Price, quality and MOQ is acceptable
-Just some model is not popular in my country
-A little goods come different from picture but it's Ok, It's still a good product
Just shipping is still my problems
I'm really impressed about all system Alibaba had, a lot of security system to help all costumers to had a good experience.
As a new user of Alibaba I have been happy with how straightforward it is to use. I really liked using the coupons last month, hopefully that happens again.
One thing I don't like is that the transaction fees are too expensive. Hopefully they can be lowered.
Everything came fast and the quality was excellent. I will be ordering more soon. Alibaba is a great site to meet quality venders! Don't know what I would do without them
Good product quality and good customer service. Very attentive. And the best thing is that the product arrives fast.
I had no business if it was not for alibaba. It's way more better thank any other supplier website out there. Thank heaven for alibaba!
We have connected with a reliable and good supplier of Ultrasonic equipment. Managing the transaction was easy and even more importantly, it was safe.
My product had a complicated design, but the supplier worked with me until they knew exactly what I wanted, made modifications as I requested, and delivered a product that perfectly matched my specifications.
The quality is actually better than I have seen before from other suppliers, and they worked with me to keep the prices as low as possible.
They worked very fast and made sure my product arrived when I needed it.
I cannot ever remember any supplier providing such professional service.
I will be a regular customer.
My experience was very smooth without flaw. I received an answer to my question about product details and you answered it. Purchasing items was easy and my shipping costs was reasonable based on were it came from. Tammy helped me and I am very thankful for a professional, knowledgeable sales representative that really made the entire experience a joy. Thanks Tammy!
Perfect, as usual, Alibaba is an incourtounable partner for whom looks for good products
21th order, well received, goods xith high quality
Of course, I recommend
Simple and great prices. I am a new user and I had a great first experience. I ordered 500pcs to be delivered by air within 3 days and it was a great success and very cheap, Thank you.
I was nervous going into it as it was my first deal but Shenzhen Jet Bright Technology helped me through and the help links available were exactly what I needed. The only hard part has been figuring out the customs side here in the states! Will look into a customs agent next time to handle that for me. No issue with Alibaba at all though!
I have to admit that at the beginning I was skeptical because for me it was the first time I ordered from Alibaba. Everything went as desired.
For me the discovery of alibaba was a total new world to do business.
I can find every thing i need and the shipment is very fast.
Relaxed, easy and quick. Do not ask me to write a review and demand more than 100 characters. Thanks
No problem for the services Alibaba offer. It is working well and you have the option to be covered and have a piece of mind.
I was very happy with the service during my last transaction. The process seemed to be very easy and smooth. Thank you again for all of your help.
Greg
My experience was, waiting for my goods, putting my orders in, there were so many things to choose from. I am thankful.
Very good overall. Easy to use and very clear in sourcing products. Able to communicate with traders efficiently.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.