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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Good experience all around. Shipping was direct without import issues, boxes were slightly damaged but the product was not harmed. It gives me confidence in managing my next shipments.
Great site. Just as long as you utilize their "Trade Assurance" policy unless you truly know the supplier, please! Please! Please never, ever send money to suppliers you have no experience with because you may be subject to losing all of your money. Stick to "Trade Assurance" Policy.
This was my first time using the site. At first it can be a little confusing but if are take your time and ask question there are people willing to help you understand and help you through the process. Chances of using this site are high.
I am satisfied with the quality of the product and the shipment that has arrived perfectly and on time, a greeting
Nothing but good things regarding the conducted business.
For us this a very trustworthy platform to buy heavy industries parts.
The product is extremely easy to use and it works on Chrome OS which is perfect for me because my register doubles as a back up desktop. So in between customers I can update my digital menu board without having to run to the back office. I love their prepackage screen layouts, I think the menu slides provided really came out great. I can not stress enough how easy it was to create, set up and edit on the fly this product was. I initially never gave a digital menu any thought because it seemed to expensive and out of reach. I am a new small business and they gave me two screens for a great price per month. I believe it is a wonderful value for the money and can see myself using it for many years to come! Highly recommend.
Quotations and contacts came quickly after I placed the RFP on the site.
The service level of the supplier I selected was excellent. They gave suggestions for the artwork, and they even made the changes to the artwork for me. They were highly responsive. Shipping was quick; product was great. I will definitely use the site again.
Supplier did what she said, product received on time and as expected. I had no issues with communication, she did her job perfectly. Alibaba has a good system to track shipment and assure payment is secure.
As usual, high-quality manufacture with great customer service...
Everything was very easy to work with and the supplier very professional in their communication and final product
I dealt with Nicole C. At Weihai Modi Trading Co Ltd, whom I found to be very helpful and efficient from start to finish. I forgot about the timescale between the UK and China. Being 8 hours ahead of the UK did not deter Nicole from dealing with me by email or by telephone.
I love this organization very effective. Very trustworthy and they have a great way to check suppliers and credentials. Safe payment system.
Nice to have deals in Alibaba service center and to be sure about your money goes wright place. Good opportunity to start step by step business with new products and suppliers...
I am very satisfied with this deal, and logistics is also very fast, logistics speed is much earlier than I expected.The products I bought are used on routers. They are well adapted and the sellers are also very good. They will reply to my message in time and will send me a message when the logistics arrive. In general, this is a perfect overseas experience.
I ordered a sample radio and the process was smooth as can be and I was able to track my package the whole way.
Thank you very much, we have received your order promptly and all well. We are very happy to establish a commercial beginning and relationship through you.
Five thanks for your great service and quality products. Shipping was faster than what I thought. Products great quality and customer service #1
Very satisfied with Alibaba.com, lots of great products to choose from & even better service. Recommend to everyone from business to individual, thank you Alibaba.com.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.