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AlibabaReviews 13,671

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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202 reviews

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Connecticut
1 review
0 helpful votes
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Fishing lure bags
April 24, 2019

Good experience all around. Shipping was direct without import issues, boxes were slightly damaged but the product was not harmed. It gives me confidence in managing my next shipments.

Date of experience: April 24, 2019
Illinois
1 review
0 helpful votes
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Best international suppliers
April 24, 2019

Great site. Just as long as you utilize their "Trade Assurance" policy unless you truly know the supplier, please! Please! Please never, ever send money to suppliers you have no experience with because you may be subject to losing all of your money. Stick to "Trade Assurance" Policy.

Date of experience: April 24, 2019
Iowa
1 review
0 helpful votes
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Good service.
April 24, 2019

This was my first time using the site. At first it can be a little confusing but if are take your time and ask question there are people willing to help you understand and help you through the process. Chances of using this site are high.

Date of experience: April 24, 2019
Spain
1 review
0 helpful votes
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I am satisfied with the quality of the product and the shipment that has arrived perfectly and on time, a greeting

Date of experience: April 24, 2019
Belgium
1 review
0 helpful votes
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Alisuper service
April 24, 2019

Nothing but good things regarding the conducted business.
For us this a very trustworthy platform to buy heavy industries parts.

Date of experience: April 24, 2019
South Africa
1 review
0 helpful votes
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The product is extremely easy to use and it works on Chrome OS which is perfect for me because my register doubles as a back up desktop. So in between customers I can update my digital menu board without having to run to the back office. I love their prepackage screen layouts, I think the menu slides provided really came out great. I can not stress enough how easy it was to create, set up and edit on the fly this product was. I initially never gave a digital menu any thought because it seemed to expensive and out of reach. I am a new small business and they gave me two screens for a great price per month. I believe it is a wonderful value for the money and can see myself using it for many years to come! Highly recommend.

Date of experience: April 24, 2019
Saint Lucia
1 review
0 helpful votes
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RFP - Scarves
April 24, 2019

Quotations and contacts came quickly after I placed the RFP on the site.
The service level of the supplier I selected was excellent. They gave suggestions for the artwork, and they even made the changes to the artwork for me. They were highly responsive. Shipping was quick; product was great. I will definitely use the site again.

Date of experience: April 24, 2019
Pennsylvania
1 review
0 helpful votes
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All Good
April 24, 2019

Supplier did what she said, product received on time and as expected. I had no issues with communication, she did her job perfectly. Alibaba has a good system to track shipment and assure payment is secure.

Date of experience: April 24, 2019
Australia
1 review
0 helpful votes
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High Quality and Top Service
April 24, 2019

As usual, high-quality manufacture with great customer service...

Date of experience: April 24, 2019
New Zealand
1 review
0 helpful votes
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Football tops
April 24, 2019

Everything was very easy to work with and the supplier very professional in their communication and final product

Date of experience: April 24, 2019
GB
1 review
0 helpful votes
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Superb Service
April 24, 2019

I dealt with Nicole C. At Weihai Modi Trading Co Ltd, whom I found to be very helpful and efficient from start to finish. I forgot about the timescale between the UK and China. Being 8 hours ahead of the UK did not deter Nicole from dealing with me by email or by telephone.

Date of experience: April 24, 2019
California
1 review
0 helpful votes
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Somewhat
April 24, 2019

Order went past 7 day window. Alibaba told me to contact seller and resolve the problem. Alibaba does not get involved with the seller

Date of experience: April 24, 2019
Indiana
2 reviews
0 helpful votes
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Excellent organization
April 24, 2019

I love this organization very effective. Very trustworthy and they have a great way to check suppliers and credentials. Safe payment system.

Date of experience: April 24, 2019
Latvia
1 review
0 helpful votes
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Good deal platform
April 24, 2019

Nice to have deals in Alibaba service center and to be sure about your money goes wright place. Good opportunity to start step by step business with new products and suppliers...

Date of experience: April 24, 2019
California
1 review
0 helpful votes
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Good logistics
April 24, 2019

I am very satisfied with this deal, and logistics is also very fast, logistics speed is much earlier than I expected.The products I bought are used on routers. They are well adapted and the sellers are also very good. They will reply to my message in time and will send me a message when the logistics arrive. In general, this is a perfect overseas experience.

Date of experience: April 24, 2019
California
1 review
0 helpful votes
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I ordered a sample radio and the process was smooth as can be and I was able to track my package the whole way.

Date of experience: April 23, 2019
Peru
1 review
0 helpful votes
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Fast and safe
April 24, 2019

Thank you very much, we have received your order promptly and all well. We are very happy to establish a commercial beginning and relationship through you.

Date of experience: April 23, 2019
Texas
1 review
0 helpful votes
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Great service and products
April 24, 2019

Five thanks for your great service and quality products. Shipping was faster than what I thought. Products great quality and customer service #1

Date of experience: April 23, 2019
Ecuador
1 review
0 helpful votes
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Thanks!
April 24, 2019

It was realy good experience. Good comunication, very good service and amazing product quality. Thanks Alibaba!

Date of experience: April 23, 2019
Australia
1 review
0 helpful votes
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First time customer
April 24, 2019

Very satisfied with Alibaba.com, lots of great products to choose from & even better service. Recommend to everyone from business to individual, thank you Alibaba.com.

Date of experience: April 23, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087