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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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It's was very lovely and softy, I felt cotton very real, I love them! It's perfect child walker, perfect, perfect, excellent quality! It's better than any store that I have bought, congratulations! Thank you so much Miss. Fay for your attention, helpful and kindly service, I will ask for more orders. Thanks, thanks!, best regards from Peru!
We found excellent supplier on this site and can trade with confidence. Making payment was very easy.
VERY HELPFUL TO MAKE THE ORDERING AND SHIPPING PROCESS GO SMOOTHLY. LOGISTICS CAN BE A NIGHTMARE; ALIBABA MAKES IT STRESS FREE.
Process was smooth, seamless and professional. Alibaba Trade Assurance gave us the confidence to proceed. Will definitely use again.
La mejor experiencia de compra es para equipos de alta tecnología es en Alibaba. Siempre la página funciona y los proveedores son muy buenos... sobre todo sus productos. Todos mis equipos con los cuales trabajo acá en Chile los he comprar por alibaba
Everything fine. Good and very fast and friendly customer service and the shipment was dater than expected. Anytime again :)
The quality as good as i was expected with all the product and colour i bought. The colour was the same
Hi, I am very Happy.
The products are compliant.
Delivery is fast.
Too bad I had to pay the customs clearance fees.
At a next order,
F. Collet
If you follow the guidelines diligently, alibaba.com is the definitive e-commerce site to shop. Of course, there may be a few slip-ups on the part of some sellers but, in all, that's to be expected.
Super easy to navigate and to order from. Have placed several orders through Alibaba and had no issues
Response time was quick. I received the parts very quickly considering the distance. I'm pleased. Thank you
We can depend on this company for quality products. Professional & friendly approach.
We recommend this product to others.
All throughout the process was smooth, secure, and enhances my confidence to deal with a wide range of suppliers.
Alibaba is good tool to find my suppliers,
Find the best price product, help my business a lot
Quick communicate with suppliers
I have worked with the platform for over a year now. I'm very satisfied. Thanks for what you do, it is very helpful to small businesses like my own!
It has been wonderful doing business with the many partners offered on Alibaba. Even with the time gap, business continues as planned. Shipping is getting better and many options to decided how to order.
Good experience all around. Shipping was direct without import issues, boxes were slightly damaged but the product was not harmed. It gives me confidence in managing my next shipments.
Great site. Just as long as you utilize their "Trade Assurance" policy unless you truly know the supplier, please! Please! Please never, ever send money to suppliers you have no experience with because you may be subject to losing all of your money. Stick to "Trade Assurance" Policy.
This was my first time using the site. At first it can be a little confusing but if are take your time and ask question there are people willing to help you understand and help you through the process. Chances of using this site are high.
I am satisfied with the quality of the product and the shipment that has arrived perfectly and on time, a greeting
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.