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AlibabaReviews 13,664

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Peru
1 review
0 helpful votes
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It's was very lovely and softy, I felt cotton very real, I love them! It's perfect child walker, perfect, perfect, excellent quality! It's better than any store that I have bought, congratulations! Thank you so much Miss. Fay for your attention, helpful and kindly service, I will ask for more orders. Thanks, thanks!, best regards from Peru!

Date of experience: April 24, 2019
GB
1 review
0 helpful votes
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Trade with confidence
April 24, 2019

We found excellent supplier on this site and can trade with confidence. Making payment was very easy.

Date of experience: April 24, 2019
Florida
1 review
0 helpful votes
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ALIBABA SERVICE
April 24, 2019

VERY HELPFUL TO MAKE THE ORDERING AND SHIPPING PROCESS GO SMOOTHLY. LOGISTICS CAN BE A NIGHTMARE; ALIBABA MAKES IT STRESS FREE.

Date of experience: April 24, 2019
Australia
1 review
0 helpful votes
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Very happy
April 24, 2019

Process was smooth, seamless and professional. Alibaba Trade Assurance gave us the confidence to proceed. Will definitely use again.

Date of experience: April 24, 2019
Chile
1 review
0 helpful votes
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La mejor experiencia
April 24, 2019

La mejor experiencia de compra es para equipos de alta tecnología es en Alibaba. Siempre la página funciona y los proveedores son muy buenos... sobre todo sus productos. Todos mis equipos con los cuales trabajo acá en Chile los he comprar por alibaba

Date of experience: April 24, 2019
Germany
1 review
0 helpful votes
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Topi tops tens!
April 24, 2019

Everything fine. Good and very fast and friendly customer service and the shipment was dater than expected. Anytime again :)

Date of experience: April 24, 2019
Ghana
1 review
0 helpful votes
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The quality as good as i was expected with all the product and colour i bought. The colour was the same

Date of experience: April 24, 2019
France
1 review
0 helpful votes
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Hi, I am very Happy.

The products are compliant.
Delivery is fast.
Too bad I had to pay the customs clearance fees.

At a next order,

F. Collet

Date of experience: April 24, 2019
Nigeria
1 review
0 helpful votes
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A reliable place to shop
April 24, 2019

If you follow the guidelines diligently, alibaba.com is the definitive e-commerce site to shop. Of course, there may be a few slip-ups on the part of some sellers but, in all, that's to be expected.

Date of experience: April 24, 2019
South Carolina
1 review
0 helpful votes
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Easy Peazy
April 24, 2019

Super easy to navigate and to order from. Have placed several orders through Alibaba and had no issues

Date of experience: April 24, 2019
Louisiana
1 review
0 helpful votes
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First time buying, will use again
April 24, 2019

Response time was quick. I received the parts very quickly considering the distance. I'm pleased. Thank you

Date of experience: April 24, 2019
India
1 review
1 helpful vote
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Good
April 24, 2019

We can depend on this company for quality products. Professional & friendly approach.
We recommend this product to others.

Date of experience: April 24, 2019
California
1 review
0 helpful votes
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Amazing System
April 24, 2019

All throughout the process was smooth, secure, and enhances my confidence to deal with a wide range of suppliers.

Date of experience: April 24, 2019
California
1 review
0 helpful votes
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Good web to find supplier
April 24, 2019

Alibaba is good tool to find my suppliers,
Find the best price product, help my business a lot
Quick communicate with suppliers

Date of experience: April 24, 2019
Maryland
1 review
0 helpful votes
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Everything is Working Well
April 24, 2019

I have worked with the platform for over a year now. I'm very satisfied. Thanks for what you do, it is very helpful to small businesses like my own!

Date of experience: April 24, 2019
Colorado
1 review
0 helpful votes
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Great Site
April 24, 2019

It has been wonderful doing business with the many partners offered on Alibaba. Even with the time gap, business continues as planned. Shipping is getting better and many options to decided how to order.

Date of experience: April 24, 2019
Connecticut
1 review
0 helpful votes
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Fishing lure bags
April 24, 2019

Good experience all around. Shipping was direct without import issues, boxes were slightly damaged but the product was not harmed. It gives me confidence in managing my next shipments.

Date of experience: April 24, 2019
Illinois
1 review
0 helpful votes
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Best international suppliers
April 24, 2019

Great site. Just as long as you utilize their "Trade Assurance" policy unless you truly know the supplier, please! Please! Please never, ever send money to suppliers you have no experience with because you may be subject to losing all of your money. Stick to "Trade Assurance" Policy.

Date of experience: April 24, 2019
Iowa
1 review
0 helpful votes
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Good service.
April 24, 2019

This was my first time using the site. At first it can be a little confusing but if are take your time and ask question there are people willing to help you understand and help you through the process. Chances of using this site are high.

Date of experience: April 24, 2019
Spain
1 review
0 helpful votes
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I am satisfied with the quality of the product and the shipment that has arrived perfectly and on time, a greeting

Date of experience: April 24, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087