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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent service and merchandise, buy with confidence, good communication, always response my requirements.
I was looking for a good multifunctional machine for my treatments and I found it! Beautiful, god quality and easy to use!
He comprado caretas de proteccion facial y la atencion del proveedor ha sido excelente al igual que la calidad de los materiales, el servicio de la pagina hasta esto momentos ha sido buen
Very good overall! Will come back and order some more for my business. I will recommend this to other friends and other businesses.
Working with Defaico Furniture through Alibaba was a very good experience as a first-timer. I had a lot of confidence in the transaction because Alibaba kept all the funds in escrow until I was satisfied with my delivery. I would certainly recommend to others.
Very recommended. Will use Alibaba for all overseas purchasing for my business. Best customer service.
I found very good Suppliers on Alibaba, very friendly and good comunication with the employees. The complete sales process went very well. Fast delivery to Europe.
Very happy with service and products highly recommend shipping was fast service was great easy to order and communicate with got exactly what i ordered thank you
Shop around 10 suppliers
And these are far the best, help with all banking issues and sent samples on time too
You guys are the best intermediary between buyers and sellers, i have heard easy time communicating via both your app and website which is quite impressive.
Excellent Customer Service. This is a serious company, very professional. They take care of the client having guarantee factories that comply fully with sending the product to the client according to the order and in the promised time.
Alibaba help keep everyone happy, I was hesitant in ordering my first time on here but now I know I will get my product
Very fast and efficient service and delivery. Product in excellent condition! Thank you! Will defintitely order again! Payment is a breeze and with guarantees!.
I have only enjoyed exceptional service and Quality of products htat I have procured via ALIBABA
The Compnies that i have had dealings with have all provided expecptionally hig quility goods and services
I am the CEO of
Jenhuizen Consultants CC
And
Synergised Engineering Technologies (Pty) Ltd
Всё понравилось. Простота, непосредственное общение с поставщиками на прямую, гибкость и профессионализм.
I've sourced many different products to resell/retail from Alibaba over the past few years. Much like Ebay you must do some homework on the suppliers you want to use. I think most people that leave bad reviews about the site obviously don't have a clue about product procurement and have probably never imported products before.
The way things are set up make me feel secure in making purchases. Even thought I'm new to the site I like it already
I was nervous ordering from overseas at first... but both sellers i have used have been professional and easy to buy exactly what I am looking for! Will use Alibaba for all overseas purchasing for my business.
Smooth process. The payment was made, he sent it to me immediately and it arrived quickly. Good product we will see after a while if it works. Everything else highly recommended
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members