On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Navigating through the site was very easy and user friendly. Pictures of the products were beautiful on screen and the same when I received them. I enjoy shopping here on Alibaba.
My t-shirts look gorgeous, from now on I'm only ordering this merchant from now on. Great quality wonderful Service.
Je suis content et continue sur cette chemins pour rapidité de votre réponse rapidité de colis pour l' expédition
There is nothing bad to say about the platform, I am in love with it, very easy to use the only thing it annoys me is every time you click something opens a new tab, oh boy when I realize I have at least 200 tabs open u. U but that its just me lol
Very good service. Fast efficient professional. Product is exactly as described. I can say without fear that this seller is doing a super job
Excellent service and products, never had a problem with going through Alibaba, have over 50 orders with no issues
Everything went very smoothly and was explained clear. Product after installation works perfectly, just ordered another two units for another project. Thanks Tina for always responding to my emails on time!
Perfect work, friendly staff, quick response to the inquiries. This is first time to order pouches and i do not know the exact sizes but the customer service was so patient with me and was helpful understanding my need. Thank you.
Fast Shipping and fair prices combined with good Quality Product. Jack was very patient and took time to explain process. Great Job Jack.
Excellent communications with suppliers and a vast assortment of products to choose from. Supplier kept me informed and even took pictures of my shipment prior to sending. Loved the experience.
Yes you have to be careful for customer protection and so on but to prevent any order problems try to order with company two years at least on Alibaba and high rating.
Everything went well with my order. Thank u guys for helping me on placing my order and to have it out on time
Very easy to order and get them delivered. Arrived in time for a major fundraiser where we are selling our custom face mask.
If you use the service properly, you won't have a problem and you'll be protected. Make sure you have detailed conversations (and document) with your manufacturer. If you have problems, loop Alibaba Customer Support in right away and stay on top of things. It's your responsibility to build a good relationship with your manufacturer before ordering.
Hola!
A diferencia de otras paginas de productos Chinos, Alibaba me gusto... Hablan español!
Los precios razonables de Alibaba me ayudan para continuar en mi servicio como voluntario a mi comunidad para los Testigos de Jehova...
Volveré a comprar.
I was very skeptical about ordering from alibaba, as I believe a lot of people might be, but when I saw the trade assurance thing in alibaba and read all it terms I was a little relieved but not completely, I ordered with hesitating and doubting that will it come in real, But when I spoke to the seller, He was very supportive and helpful The order arrived 4-5 days prior to the delivery date. Let go your fear of ordering from alibaba its a legitimate business website. Thank You Alibaba
I found according to my buying experience that this company is manufacturing good quality products and staff communication is very good. I would definitely buy it again.
We purchase a food trailer through one of their suppliers Weifang Newwin Catering (which I will also be reviewing. There are so many issues its nit funny
Non compliant electrics
Cooktop weldded into the walkway
Bench freezers propped up with loose pieces of metal and so on.
Alibaba offers a trade assurance which is all a crock of s#! T, we we have overwhelming evidence and transcripts from messages to the company all ignored by useless alibaba computer monkeys. Never ever will i use Alibaba
Very satisfied with the Website, good service, very good product but the shipping time should be improved. Thank you very much.
Best price product, however I had experience that the supplied product were different with its specification. Please verify with the buyer before proceed to continue the transaction. Overall it is one of the best online shopping in the world.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members