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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I filed a complaint for an unloyal company that has been a gold supplier from 6 years here.
The platform did not review our documents but relied on the seller's claim that the money had not been received. We were brazenly deceived with a large amount, not without the participation of the platform, which protects only its paying members
It was a pleasure to order from you. Goods delivered on schedule and good quality as advertised. Thank you for the good service.
The product arrived before the scheduled date, the quality of the product is as advertised on the company's website and my first impressions of the product are very favourable. I recommend the product.
Rápido y todo en buen estado muy recomendada
Todo llego en menos de 8 días después de hacer el pago la mercancia en buen stado
I really like the product. It's as described and custom logo was above the expectation. Transaction through Alibaba was very easy and fast and responsible prices to USA
The product is very excellent in quality, complete in package when we received, on time shipment/delivery amidst of the lock down here on our country. Very helpful and professional Sales Staff, she will always updating you about the product from their Warehouse up to the delivery in your place.
Dealing with Molly was fantastic. Product was very accurate and very well made! Thank you very much.
Find what i want. I was wondering how i can find all that i need. Thank you for having that many products.
This is a perfect way to do business with companies in China, very impressed with how easy it is to communicate and make decisions on the best suppliers for our needs.
This is a fraudulent company, it was my first time to use the application, and I went to the wrong person, who stole my money I did not inform me well about the company, I leave a photo for you to see, in case you want to make a transaction, stay away from this person... who are dedicated to stealing
Just type what product you would like to buy, and Alibaba has it. Shipping costs to the USA by DHL, FedEx, UPS, is a little expensive, and will increase the cost of products, but, you passed this cost to the sale price and customers pick up the tab. Beware of the shipping cost supplier quotes. Some supplier will quote the wrong shipping cost causing and additional fee, beware, happens to me recently.
More efficient, expert and exacting than UK competitors. Response times excellent in spite of the time difference, custom products excellent in spite of language differences.
Great product and excellent customer service. Very knowledgeable and helpful. The process was very easy.
Despite minor grammatical errors (Chinese company, understandable), the site flowed well from start to finish for my first time importing. I liked that communication with the supplier was done through the website to keep everyone honest. They have a "messenger" built into the site which helped me do everything from the free government phone I'm writing this review with. Perfect for my vows of Simplicity.
It all seemed great... until I made the seemingly harmless comment "at least we have the freedom to talk about our lack of freedom... for now." Alibaba Messenger replied: "Your message was not sent. It is a possible security threat." (Chinese company, understandable)
I was feeling pride in American free speech as Google's Gmail didn't censor my explanation of the incident to the supplier (though I know we prefer surveillance to censorship). Then the product was held at U.S. customs by the Anti Terrorism Contraband Enforcement Team costing me about $460 instead of the original $200 in port charges. It was almost $900, all told, to get a $700 item to my door.
Only $130 covered trucking from deep inside China and shipping all the way across the Pacific. Most of the rest incurred sitting for half a month at the port terminal while bungling idiots rudely tore open the crate (ignoring the screws) trying to put a feather in their intensive examination caps.
I'm not anti-government, just anti-waste, and it's too bad they wasted so much time and money to see a silly rickshaw! That's when I saw first hand just how communist America's capitalism is (and how capitalist China's communism is).
Some would say this is just the cost of importing. I just thought anyone should know that for a small, one-time, personal shipment from Alibaba, shipping to your door could far exceed cost of item.
My item was large and heavy, but I eliminated the usual customs broker fees and tried to find cheap or free ways to file documents (again, online with the free phone I'm using now), clear customs, even driving to Long Beach myself and tying the crate to a modified-pallet-as-roofrack with rope on the top of an old station wagon National Lampoon's style!
Ultimately, this experience makes me wish I could have found a rickshaw in America, but they are decidedly unAmerican. Jane Goodall pointed out the importance of feeding ourselves with local produce. To "think globally, but act locally." I see how I'm still suckling at the China factory teat like most Americans.
In the spirit of DIY, I could have found the plans and built one, though not as fast or cheap as them. I've heard that, though Danish shortbread cookies are popular here around the holidays, American shortbread cookies are popular in Denmark! Why don't we just trade recipes instead.
Only Love, Neil :)
Product are well inspected by their quality control. Only thing i noticed about the product is that" its not actually a full screen" as they were saying.
Easy to do business through Alibaba. So far I have had no issues with ordering though Alibaba. I will continue using them.
The best business website to deal with /million of products are there. Easy to contact and quick responded. Awesome
I have purchase alot of products through this site and have had a great experience as they make suppliers accountable
Professional, monitoring my communication to assure quality and was much easier to do a business with a chinese company than expected.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members