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AlibabaReviews 13,806

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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202 reviews

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Nicaragua
1 review
0 helpful votes
Follow Lester L.
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Alibaba me genera mucha confianza, es totalmente completa y atiende las necesidades que uno busca en una transaccion de compra y venta. La Recomiendo 100% para transacciones de Compra.
Los Proveedores son verificados y seleccionados con mucha seguridad.
Recomiendo esta Plataforma para tus compras en CHINA!

Date of experience: August 14, 2020
Belgium
1 review
0 helpful votes
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Top Quality
August 14, 2020

The air conditioner condenser is absolute top quality. I am very satisfied.
But I'm not so satisfied with the shoddy service of FedEx. They delivered too late, their tracking system is a chaos, they delivered without informing me. And, to add insult on injury, one week later they came with an extra invoice of 24 EUR! FedEx: never again.

Date of experience: August 14, 2020
Florida
1 review
0 helpful votes
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I love Alibaba
August 14, 2020

I would not be able to run my company without Alibaba. I have found many great factory suppliers here on Alibaba.

Date of experience: August 14, 2020
Ecuador
1 review
0 helpful votes
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Experiense
August 14, 2020

So fa so good purchasing. Have purchase for our company 3 times, until now all three provideers have contact well, and goods well delivered.

Date of experience: August 14, 2020
France
1 review
0 helpful votes
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Alibaba secure the transaction with the seller
And make the buying process easy
It was my first experience and it was a success

Date of experience: August 14, 2020
South Africa
1 review
0 helpful votes
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Vent masks
August 14, 2020

The quality is good and shipping was fast. She is easy to talk too. She is professional and patient. Thank you very much.

Date of experience: August 14, 2020
Tennessee
1 review
0 helpful votes
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While looking for suppliers of products it is nice to look at one web site to find multiple companies for products instead of looking for products on multiple sites.

Date of experience: August 14, 2020
Japan
1 review
0 helpful votes
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Trade assurance protection is good. I can easily trust this app. Good response and costumer support is also in time.

Date of experience: August 14, 2020
Germany
1 review
0 helpful votes
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Good Stuff!
August 14, 2020

Well, first I was a little bit skeptical. But the items convinced me. Very good shop! The delivery was really fast. It was worst to pay a little bit more!

Date of experience: August 14, 2020
Romania
1 review
0 helpful votes
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I love this service
August 14, 2020

I love this service: I received very quickly what I commanded. The product is good and I like to use it.

Date of experience: August 14, 2020
Italy
1 review
0 helpful votes
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Perfetto
August 14, 2020

Find immediately what you want and all the assistance you need very convenient for your purchases...

Date of experience: August 14, 2020
GB
1 review
0 helpful votes
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Don't be fooled by the ''trade assurance'' alibaba offer so you can buy with confidence. They will said with the seller no matter what happens. Trade assurance is a massive con.

Date of experience: August 14, 2020
Philippines
1 review
0 helpful votes
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Fast and accurate delivery of the product. Unexpected service in this pandemic. Great products and assurance is guaranteed. I would basically recommend the company to those interested parties..

Date of experience: August 13, 2020
Georgia
1 review
0 helpful votes
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TRUSTWORTHY
August 14, 2020

I used to doubt about the safety of transacting business on Alibaba, but my first experience on this simple and easy to navigate site is amazing. I met great suppliers, business transactions were swift and easy, and the products delivered as expected. Thumbs up for alibaba.

Date of experience: August 13, 2020
Colombia
1 review
5 helpful votes
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All very well! Satisfied with the service. I will continue shopping with them. I recommend 100% this platform, it is safe and reliable. Thank you

Date of experience: August 13, 2020
GB
1 review
0 helpful votes
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We recommend for new businessman this is very useful and trusted website for purchase. Have well experience company at this site

Date of experience: August 13, 2020
Ecuador
1 review
0 helpful votes
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Excellent service
August 14, 2020

I got what I asked, the quality was good and the shipment arrived at time. I will try again next time, you only need to ensure where you will buy and always with trade assurance.

Date of experience: August 13, 2020
Nigeria
1 review
0 helpful votes
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Good Service
August 14, 2020

I love the way the suppliers handled my transactions this time. The last deal was a total messed up with one of the suppliers but this ones are very professional

Date of experience: August 13, 2020
Florida
1 review
0 helpful votes
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Great Product
August 14, 2020

These 20 oz Skinny Tumblers, sublimate beautifully have the perfect close lid and include an acrylic clear straw. Highly recommend seller and product.

Date of experience: August 13, 2020
GB
1 review
0 helpful votes
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5 Star
August 14, 2020

My first purchase and no issues. Trade assurance service is great. I have received my product with no issues.

Date of experience: August 13, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087