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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The quality of the transactions depends on the provider (seller) not on Alibaba.
By my side, I'm always very happy.
Alibaba offers genuine suppliers and easy to do business with unseen suppliers online. Very satisfied
Found really good supplier from Alibaba. Not only for the product quality but also very good service.
Communicating went perfectly and a quick service, everything's went as supposed to be.
This company you can order your products.
Do not order this gel dosent work and the service is very poor it took nearly 4 months to receive delivery And once I receive delivery to find absolutely appalling product
Shipment was as agreed. Supplier consented to my demands, even though it was not standard.
I love the items i purchased. I love the way you packaged it
Estaba buscando un producto, lo vi, y fue tan buena la atención que inmediatamente hice la compra, buen precio y entrega rápida a ******* km.
Very good cooperation and service. Now I am expecting to good support if any problem of these product.
China is far away, if there is Alibaba who can check the products, before shipping, I like it. Even if it's my first time buying, everything went well. Alibaba gives me security.
Was a little apprehensive at first-- dealing with a company on the other side of the world, but all in all was a good experience-- will defiantly use again
Most of my items are high quality and fast shipping. Excellent service, nice and professional sellers. Thank you!
The company rep was super helpful, and quick with responses. High quality products produced by this company.
Satisfied with Alibaba website and the supplier, but as a company we very much need access to an invoice!
For a first order at EONLINE, I am completely satisfied:
Professional communication
Fast delivery
Goods as described
Packaging quality (should be improved)
Globally, a serious supplier.
I was afraid at first for my first purchase, but everything happened well and above expected, I recommend
Order delivered fast and well. I will use the orders again. Very satisfied with the service offered and highly recommended
Suppliers on Alibaba do not standard send an invoice for your order. You have to ask for it and then you receive something that is not a real invoice. Alibaba should standard add an invoice for every order.
As a first time user this site was easy to find what I was looking, informations were easy and clear. Vendor's communication were on time and effective.
They must adjust the Alibaba Fees because they increase as a percentage of the amount you pay. Otherwise it was very good
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members