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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Highly recommended, excellent communication and very supportive. Even with Covid-19 delays this web site is excellent
Long lead times and customs wait times a problem. Customer service great! Nice to have access to inexpensive high quality products and good communication when ordering.
I am very satisfied with my order. Order came at the right time. No demand and well packed. Will order again
Very pleased doing business on Alibaba. You can do business with confidence and sleep well at night.
Excellent quality of work and material. Manager Joyce is very professional in her work. Recommend for purchase
Very professional service, prompt delivery and excellent product. Will definitely order again. Company is very reliable.
Product is everything expected ordered sample to make sure it was what I needed. Can't wait to place order. Shipping took longer then expected need to improve shipping but other then that love product.
First time I buy in alibaba.com and I am very satisfied there are many products and the payment is protected
REMOTE NEED TO BE A LITTLE MORE SENSITIVE. OVERALL THE PRODUCT IS GOOD WITH EXCELLENT SPEAKERS AND CLEAR IMAGE
Great quality, good communication fast delivery pleased - consistently deliver every time within my requirements.
My message to my sales woman... Abby... I received the wheels and I have tears of joy, I am so very pleased with you and your company. I ask of you to PLEASE thank the builders of my wheels, and how the detailed quality was so very obvious. I am grateful to them and your company as well as you. I cannot say enough wonderful things about my experience. I am telling everyone I can. I assembled the cassettes, tubes and tires and installed them. I took them out for a 5 mile ride to test them and they are beautiful. Thank you once more... Doug J Covert!
As a client do proper research and it will be rewarded by honest answers, products and cosumer protection.
A great market-platform. For producers and consumers.
I have used Alibaba to buy from two different sellers. I first experience my product wasn't as I wanted but the supplier redid my order for free and the second time I went with a new supplier and everything went excellent. Alilbaba has helped me achieve my goal of becoming a business owner and I'm very grateful.
I am convinced that it is a great company that provides the service and links for our businesses of tomorrow
Best glasses ever. They are heavy but light on face, quality is good. Fast shipment and accurate. Thank you
The sizes are 2 times smaller than what I needed. I asked for 2XL and they fit like a Large. I have plus size 2XL customers that I had to refund because they couldn't get them on. Not pleased at all.
Was able to find what I was looking for with ease, the seller was super helpful and very quick to reply. Great service.
Conforme, con el producto y la presentación, tiempos de entrega acordados, satisfecho, con los controles de calidad y certificado de garantía, manual de fácil uso
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members