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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Me encantó el producto que compré ademas todo es muy seguro, así que seguire usando Alibaba para seguir comprando.
Muchas gracias
Alibaba is a very professional company and I am very happy to continue to do business with them. The service was excellent. The staff was very helpful finding shipping in these difficult times and I am very grateful.
Items produced were exact. Jenny kept me informed throughout the production process. She was PERFECT in communicating to make sure that my needs were met.
The Alibaba Plateform if very good between Buyers and sellers. I have been very pleased with Alibaba. The website is very easy to use and seems to have solutions for any potential problem
A Chinese manufacturer stopped communicate, denied manufacturing and damaged stored materials due to bad storing procedures. I received 40% refund only by Alibaba Trade Assurance. Alibaba didn't recognize the whole communication me and the manufacturer had. Alibaba's action would never been accepted by an ordinary court but it's not practically possible to press charges in China as the costs will be too high. Bottom line: I lost about USD 6000 because of a Chinese supplier's and Alibaba's attitude.
I am very pleased and satisfied with Alibaba.
Very good service, highly recommend.
My first time and wont be the last.
Качественный товар. Продавец просто супер. Обработка и отправка заказа быстрая, общителен. Рекомендую товар и продавца.
So far so good! I loved the hair I received so far and I'm ordering another texture. I received the hair lightning fast like they were here in the US. I'm very happy!
Me llego como el vendedor me ofrecía y en buenas condiciones como se esperaba. Gracias por el servicio.
Everything worked as well and the product was as described. Easy to deal with and arrived on time. Will absolutely use again, highly recommended
I have been very pleased with Alibaba. The website is very easy to use and seems to have solutions for any potential problem. I highly recommend the site to anyone.
Everything went off without a problem. Both products were as described and in beautiful condition. I would use the production company as well as Alibaba again without hesitation.
The seller was very attentive to my needs and delivered samples on time. The products were high quality and just as expected.
Everything worked as expected and the product was great. Easy to deal with and arrived on time. Will absolutely use again.
Alibaba is a valuable resource to companies wanting to trade with China. Their web interface is very easy to use. The trade assurance is very helpful in making sure that one receives the product that was agreed on. I would highly recommend using Alibaba as the premier, importers 'Tool Of Choice." resulting in good communications and on-time shipments. Thank you all, of the very courteous agents of Alibaba.
Be aware that if you have any dispute on Alibaba, it will be resolved in Chinese side favor only.
It is not like Ebay where the customer may have real dispute. I have bee using Alibaba and Alexpress for many years and I had 2 disputes. One time the product did not worked and second time I did not get the products. Both time Alibaba denied the money back.
I am using Alibaba since 2018, no problem at all, excellent providers, rapid response and effective delivery. The product is great quality, the best light and battery life until now. Provider response fast, needed a part replacement and it was treated in few days. We adapted te light to a face mask and it runs PERFECT as a tool to examination of patients lowering coronavirus spread
Very easy ti find what you need and the selection of products is amazing, the bag we bought was perfect for what we we're looking
Excelente servicio y calidad, estamos muy agradecidos!
Los productos son muy buenos y la atencion del vendedor muy profecional!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.