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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It is my first time shopping through alibaba.com and I am very happy with the experience. The provider attended me very kindly and professionally.
Recibi una excelente atencion por parte de la vendedora quien me tuvo meucha paciencia y siempre respondio todas mis dudas, su especial atencion influyo para que tomara la desicion de comprar el producto,, gracias... quiero seguir haciendo negocios con China a traves de Alibaba,, muy contento
It's sometimes helpful but sometimes not as even scammers post their business therefore it is not safe for your money. For my case I purchased a TV by paying $406 but It never reached me and These people keep on requesting for money and they pretend to have shipped the item while the website for shipping agent is also fabricated.
I love it, highly recommended to make some money on the side or to grow a small business.
Easy to communicate, suppliers always responsive.
I love the items that I purchased, the items were as advertised. I just hated waiting on shipping!
Un excelente servicio de parte de Vivian muchas gracias, esta siempre ahí atenta a cualquier requerimiento que necesito hacerle es un placer hacer negocios con personas honestas.
Alibaba is great platform for B2B business it help provide wide range of supplier and very easy to navigate through the international trade and sourcing to grow business and add new product offerings
I absolutely love Alibaba. There products are amazing. And they have everything I'm looking for. I got the product I ordered before the expected time. I highly recommend this company
It is my second purchase with them, and I really liked the service, the attention, the product, and the price, Congratulations!
Very easy to communicate specially to ho carol thank you very much.the supplier always responsive and they are willing to help. Alibaba is a good site to buy good product
Professional and cooperative. I enjoyed buying from them. It is only that the method of shipping i used which was cheapest delayed compared to what other items took, but it was worth waiting. No issues, overall i am satisfied
Reliable platform and there are really good and professional manufacturer and suppliers that keep your business moving but also there are lairs and bad suppliers ALIBABA need to deal with
I found a supplier for a patient transfer board who was very responsive through Alibaba, I got my product very quickly.
Even though we couldn't find the item we were looking for, Alibaba. Was able to match us with potential suppliers.
Alibaba works hard to give their customers a good all round service by giving helpful information on how to contact suppliers through RFQ and an easy to use contact messaging system.
Maximum trust, and safe site. We like to order trough Alibaba. You don't have to worry about the order, they help you in everything, and your payment is safe.
I appreciate the assistance of Alibaba staff to make sure that unfortunate unforeseen difficulties could be easily and simply resolved so that the order could be completed - Thank you
Alibaba makes it easy for me as a buyer to buy goods and finding them for the right price. The supplier always responsive
Realmente me siento satisfecho con la seguridad que brindan al momento de hacer cualquier tipo de transacción de dinero. Sigan asi :)
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members