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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Awesome experience overall. It has been a pleasure working with Shanghai SUNC Intelligence Shade Tech company
Purchased a watch on their site. They replied to my question very quickly, before i purchased. Delivery comms were good and the watch came much faster than expected. Quality of the product also very good. I will use Alibaba again.
Thanks
It provides a trading guarantee that allows secure and faster transactions between buyers and suppliers.
It provides a wide range of products and an option to choose for the best priced products.
My experience purchasing goods from Yiwu Leto was so awesome to the extent that I even bought what they did not normally supply or produce from them. I have a good business relationship with them. The good thing about them is that they always strive to resolve product and delivery related issues. Thank you, Yiwu Leto.
Very great experience with Alibaba the best in the world, I wish and hope to buy more and more products (Retail) right now. I recommend all the buyers to buy from Alibaba because they serve the best and with best price.
Regards
Sanker
We ordered some product through a company on Alibaba. They flat out lied to us about how long it would take to receive our products. Keep in mind stuff comes to the USA on a slow boat from China. Make sure you have some type of guarantee in place if possible in regards to date of arrival. We literally had to threaten to get PayPal involved and cancel the order unless they could provide some solid proof in the form of a legitimate tracking number for our shipment. We still do not have what we ordered and going on twice as long as promised. Was told 30-40 days and now well over twice that now. Beware!
Good service and good products
The product is good for lifepo4 battery and easy to install.
Quality is reliable and service mind is great
My order for my Yoni eggs were delivered on time and everything was as I asked for. The communication was easily understandable and response time was great
Thanks for your patience answered my million questions lol, highly recommend, and will come back soon :)
Five stars very satisfied with the product and will be ordering again from you soon thank you so much and stay safe and be bless.
Awesome and reliable customer service and good product. Sunny work ethics is something very appreciable! She helped in all means! The shipment reached on time as per agreement. Looking forward to give business again.
Un peu différent de ce à quoi j'étais habitué avec les autres sites d'achat en ligne en ce qui concerne les termes utilisés. Mais finalement, suffisamment simple pour renouveler l'expérience qui sera plus facile maintenant que je comprends mieux leur façon de s'exprimer!
The Items I was looking for came up, you just need to verify the sellers and their product.
I enjoy looking around to find the right product that matches what I am looking for.
Very good quality! Great costumer service! I will buy again! Shipping were very fast! They answer all my questions, and helped me to buy the right material!
The shopping experience is very good. Excellent customer service and product selection. Suppliers are very professional and easy to work with.
Puedes identificar a tu proveedor, hay una informacion para solicitar inspeccion de tu mercaderia que este conforme
I like the aiwejay electric toothbrush that I brought from Alibaba. And the sales in that platform has really good personality to work with.
It's stressless and help buying online easy. When I place the order their customers service was good
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members