Booked our trip and was left stranded with no accommodation in saudi on eid day.
They use times travel, Alhaq and Al haram travels. All 3 companies are run by the same people
Keep lying and avoiding when they are at fault. Taken money and add fees when they never mentioned anything. Can not even listen to a customer. Ripped another close family off too by charging twice the price
I was amazed at the level of customer support and appreciation these guys give. Totally supportive and very understanding to the customers needs. Making constant changes to packages to suit all our needs. By far the best price and customer service and piece of mind. Highly recommend Al Haq Travel!
We booked a family trip to umrah 2 days before the travel ban (due to the pandemic trip was cancelled).
It's been almost 2 years chasing our money. All the agents that work here are in on the scam. They are unprofessional and trained compulsive liars.
If you have been waiting for your money, contact your local police station. Take all the documents and log a theft complaint. Contact ATOL and ABTA. Complain, write emails & call them - don't give up. Call their offices every day ask for your stolen money back, remind the staff they will have to pay in the hereafter. Shameless individuals taking advantage of honest people.
This company is a complete fraud. Please please do not book your trip through them as you will never have umra or your money returned. They are incompetent, corrupt and bunch of compulsive liars. I dealt with all of them over last one year including Saad, Umair, Mustafa and last but not the least Ahmad who is elusive and never available to talk. I have finally made a complaint to ABTA about them. Let's hope this agent is fined and banned from operating any further so that they stop cheating customers.
Al haq is a fraud and a big big liar. Please do not go to this company. I booked a booking for umrah and I payed £650. My flight got cancelled and I still did not get my money. I always kept calling them every single day. Literally everyday and Ahmed, Omar, Mustafa, saad and even Hassan kept saying that they will "call me back or email me". Stop lying. Literally we are going to umrah for a good deed and you are stopping us. What will happen in the hereafter? Allah will ask 'why did you do this to SO MANY PEOPLE' you will then say what? Where will our money be then? And ever "good" (more like fake) comment is actually fake. It is them saying it, you can clearly see on the dates. This is such a rubbish company. Never ever ever buy from this site. Astagfitullah
Thank you very much, sister Amna for helping to arrange recently graduated youngsters for a family Umrah 5* hotel with your company. I am looking forward to finalise our family Umrah package booking inshallah
Assalamoalaikum. Just want to say that Hassan is just awesome he went out of his way to give us what we wanted when we booked its christmas then we went again few months after in ramadhan. He really went out of his way kept in touch throughout subhanAllah such a kind brother and he's made us returning customers even my cousins are hooked to him masha Allah Thankyou Hassan May Allah bless you abanduntly Ameen
I spoke to one of the agent Misbah from Al Haq travels Hajj and Umrah.
Although i didnt booked but the way she treated me it was inspirational.
I will definately book in future when will get off from my work.
Highly recommend misbah from Al haq travels.
I have booked my Hajj package with Alhaq travel after contacting different other agencies. I was offered a good package that met our needs.
Thank you to Aisha who has been very helpful through good communication.
My Umrah journey went smooth with excellent service from Alhaq Travel. Brother Amar was very thorough and polite, all the communication was prompt and on the point. Masha' Allah. I have no hesitation in recommending the company to others.
My mother and I booked via AL-Haq Travel. Brother Saad Offered us a cheap package. He called us many times a day to ask about our journey. He is so detailed oriented and professional. We are so happy with the services we received. Huge thanks to Saad and AL-Haq Travel for such a pleasant experience and providing us great services. Highly recommend to other Muslims.
Our passports were delivered one day before departure to Saudia, waited for almost one week, not very happy with it but overall if I look at the whole journey, It was a good experience. I think I should give a 4 * review to them
Sharing a good experience means to give you a good suggestion. My Umrah travel with the Alhaq travel was so satisfying. I believe in experiencing things practically. For you, try it once and then conclude anything.
As i'm a diabetic patient, Alhaq travels accommodated me with every good facility include the quality food, traveling and the nearer living. May Allah accept my Umrah and forgive the sins i've ever made. Many prayers to Alhaq travels.
It has been an excellent experience performing Umrah with this agency. They took care of the minute details, kept us informed and were always there to help. My Recommendations are to use the services of the company and you will book with the company on your choice from the next. Bet me. Bless you all.
Al Haq team never disappoints their customers. Highly appreciate the perfectly planned Umrah for my family. We had a very limited time but they made everything possible in a very convenient way. I am really honoured and will surely select them for my next tour of Umrah/Hajj.
I was amazed by the level of customer service these guys provide. Thanks to sister Amna for her time and effort booking us a good package for Umrah. I would definitely recommend Al-haq.
I and my wife received brilliant service from Al-Haq Travel. We were dealt with by Hafiz Saad who managed all the things in a great manner. A number of things I would like to mention here: A cheap package was provided according to our needs. The representative was so helpful, professional and always available No worries at all. Transport was on time. Hotels and food both were brilliant. If we could rate 10 stars we would definitely click for 10 stars because of their outstanding services and care they offer to their customers... We highly recommended this company to other Muslim brothers and sisters who want to perform Umrah or Hajj without any hassle.
Assalamualeikum
All praise be Allah, Alhamdulillah I'm very very grateful to Mustafa, who showed a high degree of competence and professionalism in setting up the trip to the holy land for me and my family. I have completed my booking at an affordable and reasonable price. It is with no hesitation that I'd recommend booking with this company.
The overall reputation of Al Haq Travel is marked by a stark contrast in customer experiences. On one hand, many customers praise the agency for its attentive service, personalized assistance, and the ability to cater to individual needs, particularly highlighting specific agents who provided exceptional support during their Umrah journeys. Conversely, a significant number of reviews express frustration over financial disputes, unreturned funds, and perceived dishonesty, leading to accusations of fraud. This dichotomy suggests that while some customers enjoy a positive experience, others face considerable challenges, indicating a need for improved communication and accountability within the company's operations.
This summary is generated by AI, based on text from customer reviews