Overview
Alamo has a rating of 4.6 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and return process. Alamo ranks 12th among Car Rental sites.
Overall amazing experience! Great car and great price! Checking in was super easy and having a shorter line than the other rentals was a plus. Returning the car was very easy as well. I'll be a returning customer.
Great first time rental experience. Started with a competitor but canceled due to rude customers service.
Found Alamo through a work program and had a start to finish great experience will definitely make all future rentals with Alamo.
Thank you for your feedback, Justin. We're glad to hear you had a great experience with us. We look forward to assisting you with all your future rentals. - Lisa
There's a reason we've been renting annually since 2013 with Alamo, National, and Enterprise, at Kalispell International Airport. The reason is the staff at the airport. They consistently make us feel valued and special.
Thank you, Jeff, for your kind words. We're thrilled to hear that our staff consistently makes your experience enjoyable. Your loyalty since 2013 means a lot to us, and we're here to keep delivering that special service you’ve come to expect. - Lisa
We recently obtained an SUV from the Alamo location at Newark Airport. We had issues with flights that impacted our rental contract. The staff at the airport were so incredibly accommodating, professional and pleasant. Truly a 5 star experience with all involved but special shout out to James, Gio and Carrie. Thank you for making our experience so pleasant and seamless. You are THE BEST and we will most certainly be using your company for future rentals.
Hi Regina, thank you for sharing your positive experience with our Newark Airport team. We're thrilled to hear that James, Gio, and Carrie made your rental process seamless. We look forward to welcoming you back for your future rentals. - Lisa
Probably the best rental car experience I've had at any location. The Nashville crew was by far the most genuine, friendly and helpful team I have dealt with.!
Hi Mike, thank you for sharing your positive experience with our Nashville team. We’re glad to hear that our team made such an impression. Your feedback motivates us. - Lisa
I was greeted by Al at the desk with a smile. He was personable and welcoming but also worked quickly to get me set up with a car. The experience was fast and very pleasant for the rental and return. Highly recommend!
Thank you so much for your fantastic review, Nadine! We're thrilled to hear that Al made your experience so enjoyable and efficient. Your recommendation means the world to us. We look forward to serving you again! - Isabella
Excellent service, great customer service. The staff was very friendly, helpful and professional. The process was smooth and easy. Absolutely no complaints
Thank you, Donald, for your kind words. We're thrilled to hear that you had a positive experience with our team. - Lisa
Thaddeus was very helpful and made our experience super easy! We even had to adjust our dates and he made it so easy. I would recommend him to anyone!
Thank you for your kind words, Madison. We're thrilled to hear Thaddeus provided such a seamless experience for you. Your recommendation means a lot to us. - Lisa
Vancouver pick up was quick and seamless. Small bump with our small suv choice unavailable. However was made right with similar but upgraded. Nice perk instead of waiting for a return. People in Vancouver were so so nice and very considerate drivers. 🚗
Thank you for your fantastic feedback. We're glad to hear the Vancouver pick-up exceeded your expectations and that our team could assist with the vehicle upgrade. We appreciate your kind words about our staff and drivers. Safe travels ahead. - Lisa
Pick up was a little confusing at the Asheville airport, perhaps due to construction, but the staff is very helpful and it's a quick and easy pick up and drop off
Thanks for your feedback, Jon. We're glad to hear our staff made your experience easier. Your insights help us improve, and we appreciate you taking the time to share. - Lisa
The El Paso Alamo employees were TOP NOTCH! HOSPITALITY AT ITS CORE! I've traveled much and no where else compares to the selection of vehicles available- clean and smelled fantastic!
Thank you, Lina, for your kind words about our team and vehicle selection. We're thrilled to hear you had such a positive experience with us. - Lisa
The process was quick and easy.
My advisor put me in a vehicle similar to my own, which I requested. I enjoyed the rental and the service was spectacular! I certainly be renting from Alamo in the future.
Thank you for your kind words, Brian. We're thrilled to hear that you had a quick and enjoyable rental experience with us. We look forward to seeing you again. - Lisa
Car wasn't ready for pick up, and they gave us a vehicle with broken "bright" lights. We were traveling through the mountains and there are no street lights or any lights at all, so as you can imagine brights are very important on streets that have no lights, are covered in wild life, and have some pretty intense turns. We called to file a complaint and I was told that I had to talk to someone about it when I dropped the car off, but with my flight being early in the morning I had to drop my car off at 3am so there wasn't anyone to talk to about the safety hazard. The person that I talked to on the phone seemed to not care at all about the issue.
Hi Emily, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Flight from Dallas to Tulsa was continuously delayed and canceled, need to drive the last four hours to Tulsa, the guy at the front desk was very friendly and got is in a car and on our way in 10 minutes, very much appreciated, thank you!
Hi Troy, we're glad to hear our team was able to assist you promptly. Thank you for your kind words about our staff. Safe travels ahead. - Lisa
Shame on Alamo. I filled up their vehicle 2 miles away from the airport at three in the morning and they still charged me $64 to fill up a gas tank. I will never use them again. There are too many other car rental options. And I also would rather use an Uber than being priced gouged by them with no recourse by it because they said I signed their contract. Terrible terrible company.
Thanks for your comments, Rachel. If there is anything we can do to help, please visit www.alamo. Com/en/customer-support. Html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The representatives were courteous and helpful. The car was clean no issues throughout the trip. Would definitely recommend renting from Alamo.
Thank you for your kind words, Winston. We’re glad to hear that our team made a positive impact and that your experience was smooth. We appreciate your recommendation. - Lisa
Fast service and a great car. System for pickup and drop off was well thought out and easy to navigate through.
Thank you for your feedback, Tom. We're glad to hear you enjoyed our fast service and found the pick-up and drop-off system user-friendly. - Lisa
Very easy process! Online experience to your greeter and counter person.
The greeter outside could have had more training really didn't seem to go over car!
Hi Cathleen, thank you for your feedback. We're glad to hear you found the process easy and appreciate your insights about the greeter. Your input helps us improve. - Lisa
All in all a very positive experience. Great staff, good price and the car was good for the many miles we traveled.
Thank you for your kind words, Susan. We're thrilled to hear you had a positive experience with our team and service. - Lisa
Really great staff at this location! Brock at the front desk was very pleasant and friendly and the gentlemen in the garage were very helpful.
Thank you for your kind words, Cara. We're glad to hear that Brock and the team made a positive impression. We appreciate your feedback. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful feedback, Daniel. We're thrilled to hear you had an amazing experience with us and we look forward to welcoming you back. - Lisa