Airbnb

Airbnb owes me $580 for a reservation and will not pay me. What's worse is no one will call me back to deal with the complaint. I am constantly told I just have to continue to wait for a certain department to call me. I filed the original complaint on October 7 and it is now October 25. I just got off the another frustrating phone call with a customer service agent who cannot do anything to help me. I have to wait for some supposed complaint department that I do not even believe exists! Shady company!

To whom it may concern,
I cancelled my Airbnb and to make sure of it, I called Wells Fargo to go ahead and make sure they did not take the money off my card. The representative that reversed the charges told me specifically do not worry about it, this happens all of the time if you cancelled you will get all of your monies back, which I did. However, Airbnb went back in and took my money back out. This is not ethical and straight up FRAUD and someone has to be accountable for this. I am requesting at this time for you to please return my monies. Please refer to the attachment of the letter. I am the victim and either way you look at it this is straight up fraud. I would like to get this resolved immediately please advise.

As a new host of an Airbnb rental I must report that I am deeply disappointed. We worked very hard and spent a lot of money in making our house a great experience for our guests. We are 5 star rated and our guests have been very happy to return. Recently we had a request from an Airbnb employee to host 6 of his colleagues. We of course accepted trusting that these people were Airbnb employees. As it turns out Airbnb is doing an experimental project for a cleaning service in which they will clean your rental space. Our guest were 6 cleaning people who were not respectful of the space and used our very high end laundry machines as a laundromat for their dust clothes, cleaning clothes etc. Even our towels and wash clothes were washed with the cleaning clothes.
If there was another good option to Airbnb I would switch in a heartbeat. I feel very deceived by the Airbnb employee and when I questioned the cleaners have received very implausible answers.

Our neighbor advertised his house for rent on Airbnb. A shooting resulted which caused damage to 5 different neighbor properties. The host tells us Airbnb is to blame. Airbnb will not respond to claims submitted.

First three bookings said the dates were already taken.
So I moved on three more times to "those dates are taken".
Next thing I know they're telling me I have to pay for them anyway.
This after 60 prior bookings
With outstanding reviews!
On the phone I could not understand a word the woman said.
Don't use these people with
I just checked, horrible BBB
Reviews!

Terrible consumer service. The house we rented in Washington DC was poorly located, in a neighborhood where we didn't feel safe. Police was everywhere around the house and we couldn't walk on the streets feeling safe. The house host didn't leave one drawer or one spot where we could put our cloths and belongings. They left their stuff everywhere which really gave us the feeling that we were living in someone else's shoes for one week. We felt very uncomfortable. When we asked for partial refund, Airbnb and the owners didn't care. We were very unhappy about our first experience and will never use Airbnb again as I've heard since then that this kind of poor experience happens a lot with rentals through Airbnb.

Booked a cabin handsome Dan's in Port Renfrew. It was dirty only had one little frying pan and 2 butter knifes. All the cutlery was dirty, we washed it before eating dinner. After dinner I had a shower the tub did not drain. Opened hide a bed it was disgusting, sheets had not been changed for ages. Then we began to take photos of the beds the dirty pots and bad accommodations. We emailed air bnb and said we wanted to leave the said we could leave and get refund as we payed for 6 nights. After there review board looked at it and the owner said I quote that cleansiness is a state of opinion. We have photos and videos. Well a week later we are informed we will not receive a refund, go through another company and look at reviews before booking I did but I looked at reviews in there site which I have now found to be filtered.

I rented a place on Air B&B in January of 2018 for a 6 week rental in February of 2019. My first payment went thru no problem but I changed my credit card before the second payment was due. I called them and also changed my payment method online but they still tried to put second payment thru my old card which, of course, would not go thru. They tried to blame me for their error and call me a liar. I do not like being told I didn't let them know when I had, twice.

If you are OK with staying in a place that is NOT a hotel when you travel, and you are OK with having conversations with your hosts about what to expect, etc, then this is the site for you. If you'd rather check in to an establishment with online reservations, a bellhop to handle your bags, etc, and limited other interaction, this is not the option you should choose. I have used airbnb.com successfully more than once, and each time I've met friendly hosts who understand how to help their clients. I've considered becoming a host myself, but in this case, it truly is that the customer's expectations seem to sometimes be higher than they should be. It's a new concept, and growing, but know what to expect before you make a reservation.

Airbnb gave me one of the worst holiday experiences i've ever had & i'm not one to complain but I would not wish anyone to endure the same! (this is not a fault on the host I stayed with -her apartment was beautiful and as described!) I booked to stay in a place for £279, the currency was not converting between the host & I as the website wasn't responding properly. This resulted in my payment going through 5 times. Airbnb charged my bank £1400 leaving me with no money to get to the airport nor eat whilst on holiday, they refused to refund the money and said my bank would have to do so -the bank said this is not a legal practice they can perform. I rang and spoke to 5 or 6 people about this issue. One of the people I spoke to actually LAUGHED at me and called me stupid over the phone. I've never been treated so poorly by a company in my life. They should be banned.

We will never use Airbnb again. Airbnb pretty much the worst company I have ever seen. The worst customer service experienced anywhere.

They have so many issues with their business! Things almost always go wrong when you use Airbnb, and they provide the worst customer service. An Indian 'follow the script' 'I can't do anything for you' --- customer service person is all you got. And they have no employee ID, no name that you can hold them responsible for, and they obviously don't care about the company's reputation or care to provide good customer service. Care even less trying to understand your situation, and help you solve any problems. So as a host, or renter, you have issue, you can expect to left to pay for it.

As a business owner myself, I really don't like to see other business go bad.
But Airbnb is one of the only company I wish will go out of business, and someone else come into the space with a better run company.

Complete disregard for family safety during a mandatory hurricane evacuation. No refund of any kind, just a link to the tiniest "policy" about hurricane season. And, mandatory request: put all the patio furniture inside the property. This was followed by a threatening (yes!) text and phone call about the banning me from air bnb because we asked for partial refund due to "mandatory!" evacuation. As a longtime air bnb costumer, this experience was beyond the pale in disregard for family safety and doing the right thing.

After several Airbnb bookings, they refused to rebook, claiming I was using a different debit card. I was not and the last 4 digits of the card had not changed. Then they put me into verification and demanded that I provide them with bank statements showing former payments, which would have involved the card they said I was no longer using. This made no sense to me, but I am not going to be allowed to use their service again, because I will not comply. They have no legitimate use for my banking information. I explained my concerns several times, but they ignored me.

Don't believe in prices in site! You don't know the last price until the end of reservation. I booked a house for three nights and the price was 250 dollars per night but airbnb decided that I should pay 83 Dollars more!
The ask commission between 6 to 12 % from the customer and also ask it from the house owner, Be ready for any unusual commission at the end. Also I could not cancel the reservation because they ask you full amount of payment not only the first night.
So the prices are all fake on the site. Think twice before booking.

A host cancelled on me 3 days before check-in, Airbnb informed me by email, refunded me, and gave me a coupon of like 35% of the refund too. In the email, they provided me with alternative bookings that are not suitable and are on the other side of the city. At this time any suitable bookings became more than double the old price and the coupon was never enough to cover the new price difference. I had to make my new booking and pay the difference. Airbnb ignored any communications after their initial email, while I asked for support to find a proper place and for a bigger coupon to cover the difference, they completely ignored me. From now on I will stick to hotels whenever it is possible, and you should do so.

Airbnb's website collected a lot of personal info from me, but then cancelled my reservation at the last minute, stating that it was not legitamate.

This was my first and only experience with and airbnb, and it will certainly be my last. Let me assure you that this is an insult and a major inconvenience. I am a legitimate person with a legitimate reservation!

I have repeatedly attempted to contact customer service, and received no answers!

Airbnb's inconsiderate treatment of me as a customer is unacceptable. This site is a DATA GRAB, collecting a great deal of personal info. Regardless of whatever policy they may have that justifies such decisions, it is a scam. Ultimately, we as customers, need to expose all of airbnb's actions and the end results to social media and travel review blogs.

The end result is that airbnb has ruined our travel plans and refused attempts to resolve this matter.