AirbnbReviews 2,101

After reading review after review of AirBB extorting people during the pandemic, I shouldn't be surprised that they unethically kept my money. I just wish I had read these reviewers sooner. I booked the wrong night for a house, and realized it in less than 20 minutes. I immediately notified the host and AirBB and they would only issue a partial refund. I ended up paying over $600 for clicking the wrong button. Pretty expensive mistake.

For the rest of my life, I will tell people about my experience and warn people against using AirBB.

We reserved a place on Airbnb in Smithfield, Dublin, Ireland as our daughter and Irish fiancé live there. We made the reservation when the government allowed non-essential travel. The Irish government then "adjusted" the date, which eliminated our ability to get into the country. When I contact the host, Liam, about re-reserving with the funds already paid (over $2800) for dates when tourism opens, which would be announced July 5, he told me I had 24 hours to say if we wanted new dates. How is that possible when we did not yet know what the government guidelines would be. We heard his sob-story about the pandemic and his money woes. We all have them, meanwhile, I haven't seen my daughter in a year, both her grandparents passed away and through no fault of our own, we have lost nearly $2000 because of Airbnb heartless policy and a completely unfeeling and cold host. You have forever lost a customer, its no wonder your reputation has suffered recently. Remember, no matter how big you get, it is still the little persons shoulders you are standing on.

Buyer Beware. Even though their site states that they will refund if the host cancels, this is not true. We had rented a home May 2020 to use for a rehearsal dinner and Sunday wedding brunch. Had to cancel due to COVID. Then booked for Sept 2020 and Sept 2021. Used cash for one, credit (from prior cancellation) for the other. Home owner sold home so Airbnb cancelled on us for the Sept 2021 date. Now they refuse to reimburse the $3000. They will only provide credit. Also, absolutely no additional credit provided for the inconvenience of having to find a new venue on short notice. I do NOT want credit. I want reimbursement. Will not use Airbnb ever again.

I contacted both hosts through the app to request a refund as I didn't stay at either place, one due to misinformation & one by mistake. Both refused my request. Due to this I am out of over $552.94 for issues that should have been resolved quickly. I've contacted Airbnb over 25+ times regarding this matter & I'm constantly advised that the matter is with the resolutions department level 2 and my case manager (Schaun D.) will contact me within 48 hours – which never happen two months later.
This is unacceptable as there is no accountability with their managers/resolutions department & Reps are LYING to customers!

My family and I rented through a super host on Airbnb, Adam. He is in the Washington DC area. We paid him half down 6 months in advance and we were in the stages of planning our trip when I received a message from Airbnb saying "your trip has been cancelled you will receive a refund within 15 days" about 5 weeks prior to the departure date. I reached out to super host Adam, and never got a response from him. I reached out to Airbnb because we had plans but no place to stay when we were there. I would hear back from them every 24 hours or so. They offered to help us find a new place but by the time we heard back from them I had already found a new place; Further away from where we wanted to be but at least a place to stay. Airbnb responded by saying "looks like you found a place"……. Ummm not without a lot of stress and frustration but yes I did. I then asked to be able to review super host Adam and was told I can only review if I actually stay in his place…. Which means I can't warn people of my experience with him. So here I am attempting to review Airbnb and super host Adam so other don't find themselves in our situation.

Our entire family (6 ppl) coordinated vacation time for when the COVID restrictions were anticipated to be relaxed in BC, Canada, and found a lovely lakefront cottage in Kelowna to celebrate my aunt's 50th birthday this year. ~30 degrees celsius in Kelowna is not uncommon. About a week before our check-in, weather reports consistently began warning of 40+ heat during the week of our stay.
36 hours before we were due to check-in, our hosts contacted us that the AC blew out. We have a senior with us as well. While we understand of course that the AC breaking down was not the host's direct fault, we werevery disappointed that it was not serviced earlier/prepared for the heat. Neither the host nor AirBnb offered us any solutions
I was on the phone with Air Bnb for two hours, got hung up on once, and never was called back.We want to stay in another lakefront property--we booked this in January, all of our party specifically arranged our summer work vacations for this trip. We found other lakefront properties, but because the prices per night are so much more expensive ($900-$1200 per night), we have repeatedly requested that Air BnB/hosts pay the difference we had paid due to this massive inconvenience to us. I have been an Air BnB user for 3+ years now, but will definitely be reconsidering it in the future (ie. Using more of VRBO) based on this experience.

This modest room was falsely advertised as sleeping 2-3 people
They meant 1 single bed and two single camp beds, so that there was no reading light for the second bed, and no night table. Plenty of room for a double bed, but there wasn't one….
The coffee machine didn't work either because it was plugged into a dead outlet; no kettle for tea either….
Very clean and hostess very nice, just not for a couple and not totally equipped.

I had emergency surgery the night before my reservation however the rental company and Airbnb refused me a refund. What a sick and heartless company.

DO NOT Book this Airbnb. The host is a liar and will give you a negative review even if you clean the airbnb, fold the blankets and wash all of the dishes, AND take out the last person's garbage? I am so appalled by my experience at this airbnb. The host is in utter delusion to unsee all the things the guests have done but rather lie and make false claims and accusations. First of all, he wrote on my review that he thinks we did not bring bedsheets as his bedsheets seem dirty. We had an infant and diabetes patient with us, it is covid so why the hell would he make this assumption? When I asked why is he lying? He said he only "ASSUMES" this on my profile? What gives him the right to make an assumption. Quite honestly, he only ASSUMES this is because my mom wore a scarf and so he THINKS we are dirty people. HE is a LIAR and BEWARE. HIS COTTAGE RUNS SEWAGE WATER IN HIS PIPES. Which is hazardous, I regret I gave him a positive review regardless of this, we went out and bought our bottle water to even brush our teeth. He does not disclose this in the details. I have had always positive reviews as my family goes out of their way to clean the cottages so to be accused of this in a dated 2 star cottage it is horrible and disgusting. IF it wasn't for location and our positive mindset I would not give it even 1 star. HORRIBLE. LIAR and FALSELY ACCUSING. On top AIrbnb decided they will not take down the review and sides with the racist liar host even though I proved he claims he only assummed this about us.

I dont know if anyone uses airbnb but they are probably the worst company I have ever dealt with in my life. I have been dealing with an issue for 2 weeks now and i can't even get a supervisor. I got one on the app and then he disappeared. Said he would call in 10 min and it's been 40 now. On hold yet again to speak to someone and I won't be getting off the phone until this is resolved. This has been such a nightmare I will never rent from this pos company again. Wait time said 15 min been waiting 40. Never again. This company doesn't even screen the places that they allow people to rent. I was being sub leased and forced out 2 weeks early and they won't even help me get my money back. It clearly isn't my fault they allow illegal things to go through their company.

I have used Airbnb numerous times with no problem until a few weeks ago with a trip to Cleveland. We rented a condo in downtown for 4 adults and one child. After numerous attempts to get ahold of the host to get check in instructions I called Airbnb customer service. I spoke initially to a rep who was going to look into and get back to me. Called a second time and was told the same thing. Called a third time again no one called me back. Finally on the fourth time I was told they couldn't get ahold of the host and would have to cancel but they would help me rebook. They found a property which was $400 more for the weekend and assured me two times on a recorded line that I wouldn't have to pay the difference that they would use a coupon. So I went ahead and booked it. After returning home I was told they could only give me a $52 refund. I told them I was promised twice by their rep on a recorded line I would be credited the $400 difference and they just said sorry do you want the $52. Needless to say I will not be using them anymore. If you don't have problems it's great but beware if you do and have to deal with customer service don't believe a word they say!

Am an owner i got cheated from Airbnb, i couldn't believe what they did, i got a reservation those days and i should get my payout for that, i found that they deduct two amounts from my payout without any clarification, any reason or any explanation, the amount they deducted its for a reservation made on end of 2018 and beginning of 2019 was canceled by Airbnb.
I tried several times to contact them without any response or any solution they deduct 427 € this is Contempt and theft from this site, unbelievable that Airbnb stealing money from owners payout...

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Wayne
6 reviews
2 stars: Poor
Just now
I have used Airbnb for 4 years
I have used Airbnb for 4 years. I have had a recent poor customer service experience recently. I book 4 different places on West Coast of Ireland over 10 nights. 1st went very well, but the second and third were pretty bad. I rang customer service about the 2nd stay, which advertised smoke alarms, monoxide alarm and WiFi throughout accommodation. None of this was the case. The cooker oven couldn't be used because it was filthy and smoke coming out. Host took two days to clean it, by which time we where leaving anyway. Customer service would not find alternative accommodation and would not compensate us for this, not even a discount. Its left a lasting scar. It seems there is no restrictions on host that are reported and no come back for us.

I found a cabin I like to stay, input my phone # and was shown already registered. I logged in and input my password and it won't accept. So I typed "forgot my password ", and was shown to go to my email to find the link to reset my password. The email message never showed up. I used my IPad, iPhone, and PC, none worked. I called Airbnb and gave all my profile info and was told my birthdate was wrong and she won't tell me what was (phone #, email, and name were all correct) and couldn't get to my account to do anything, and couldn't do the reservation for me either. The suggested solution: get a new phone number, and reregister. I can't believe it.

Made reservations through Airbnb for family trip that was canceled by host last minute. I contacted Airbnb to try and resolve the issue since it was reserved through the Airbnb website and after 6 hrs of poor customer service and no attempt to resolve my issue I was left to figure out where me and my family could stay for the night which was difficult since it was Father's Day weekend and the first weekend since Covid restrictions lightened up. So u can imagine how next to impossible it was for us to locate another spot. Long story short Airbnb is a joke of a company that showed me nothing other then extremely poor customer satisfaction. They never fixed the problem and hung up on me numerous times I still have the proof of all our conversations and would gladly provide them to anyone if needed. I'm sure they have provided great experiences for many, but for me was a complete nightmare and that fact that they did nothing to fix the problem just surprised me. All that money and couldn't lift a finger in an attempt for customer satisfaction.

On Monday 6/14/21 at 6am EST, I went into my reservations (which were made in 8/2020) to change payment info and to pay remaining amount which was due in July. Within minutes, I received an email indicating my account was "suspended" and both of my reservations had been cancelled. I called Airbnb and was told "sorry, your reservations are cancelled and you will be refunded". Within an hour I received an email from Airbnb indicating "oops, we made a mistake and should not have suspended your account", but nothing we can do (per airbnb). Thus both reservations were cancelled, refund was made to a closed bank account,

I have called Airbnb "Customer support" 14x since Monday 6/14 requesting someone from management contact me- to no avail. No call, only promises. In addition, the monies refunded were sent to my closed bank account (which was the reason for changing payment info to begin with). More than $1k is sitting out there in never never land.

PLEASE just have a management person contact me to resolve this issue-PLEASE! I have filed a complaint with BBB this morning and will continue complaints until Airbnb calls me and resolves this issue.

Both reservations were cancelled, refund was made to a closed bank account, no call from management, no apologies, no resolve for the $736 which was sent to a closed bank account and airbnb says "sorry nothing we can do" - Next step lawsuit/small claims court. Still no call from airbnb only offshore "script" responses.

In the past I used Airbnb to rent out my property and to book many vacation rentals for my travels. Last week I spent hours combing over their site, booked a house, paid the deposit, and within minutes the booking was cancelled by the owner. Airbnb DID however keep my deposit and I will not get it refund for at least 15 days. So I started over and found another house to rent. Same exact thing happened. Book, pay, cancelled, another 15 day hold on the funds. NEVER AGAIN

I am just here to warn people of the scam that is going on with Airbnb and be weary on how you book because there is a scam that airbnb are aware of but won't do anything about it.

I cancelled my reservation due to covid and they refunded my money to a dead card that did not belong to me and refused to give me back my money even though I shower them proof as to where the money was actually taken out of
A few days after I booked someone abroad stole money from my card
Your information I'd not secured through Airbnb even though they claim it is
Airbnb are aware of this scam because I've seen quite a few people post saying that had the same problem

Be weary people they're unreliable.

Airbnb uses hosts, "Barry" in this case, to confirm requests for specific properties. In our case, the host had 5 properties all in the same complex in Sea Pines Hilton Head Island. One property had a discount rate of $375 per night which we requested (the bait). We were then told after 24 hours that that unit was no longer available but one at $480 per night was (the switch). To me, this is unethical and possibly fraudulent behavior. I will never use Airbandb again. I recommend everyone use VRBO.