AgodaReviews 4,434

I made a reservation on April 6th and was expecting the hotel voucher to follow within 10 minutes as stated. It is now 2 days later and it has not come. I have sent an email with my Agoda confirmation number and my email address ( just in the unlikely chance they have the incorrect address) and I got NO reply. Have been on the phone twice for 1/2 hour each ( no toll free number from this country) and never spoke to a human.

DO NOT USE THIS SITE

Stay away from this company at all costs, there are far better booking companies out there. My experience using their online search and booking system has been a nightmare. Agoda
Incorrectly recorded my email address so booking information was sent to a different email address than mine. Agoda denies this but the email address they recorded on my profile is very similar to mine, but wrong just the same. After making one successful reservations at an OK hotel, two booking were created without my knowledge and I only discovered them when the charges hit my credit card.
Since all emails were being delivered to someone else, I did not know I had a problem with Agoda until the charges hit my credit card.
Agoda did not admit their error. Agoda did not return my calls even after a specific promise to do so. Agoda did not answer their customer support line promptly; I had to wait over an hour 4 different times to reach a human. Agoda was not able to locate the email error promptly. Agoda did not assist me in communicating with the hotels. I never once was able to reach the same person twice so I spent my time explaining the same problem over and over again on each call. Agodas response was always the same, that I must have made an error and booked the two different hotels in Berlin for the same days andas the reservations were pre-paid and there was nothing they could/would do to assist me. I reached out to booking.com and they found the problem in under 15 minutes, but referred me to back to Agoda to resolve it. Agoda has been giving me the same run around for nearly three weeks. Im out nearly 500 euro thanks to Agoda. Agoda emailed me tonight and assured me that they were very sorry that I failed to cancel my reservation on time(the one I didnt know I had), but that there was nothing they could do to alter their cancellation policy.
Im through with them. Use anyone but Agoda for your own sanity.

Booked and paid for a hotel in Chennai India... paid up front and then arrived at the hotel to find they had cancelled it. For no reason. They did email me before saying send us a photo of your credit card but that is fraudster language. Called their customer service who could not explain what happened or offer any solution. Lucky for me my cancelled hotel managed to find me a room in another hotel. Completely ruined my relaxing holiday and this is unforgiveable. Aggrieved and very upset... and this is a genuine review. TripAdvisor should drop this booking agent ASAP.

DO NOT USE: Agoda.com Online booking site

I booked a hotel in Rome, and was in a taxi on my way there, when they emailed me that the hotel was out of rooms and they could offer me one in a hotel I KNOW was a dump in a TERRIBLE neighborhood. Total bait and switch.

Then they told me they were not charging me for the cancellation, as if they were doing me a favor, when the issue was THER FAULT. And they gave me a "gift" for my trouble. Of course it was a credit to use with their sh*tty service. Yeah, right!

Use Hotels.com. Never had a problem with them.

I made a booking for my daughter via Agoda Website for a hotel in Kuta. It was her first overseas holiday and she asked me to do this for her as I am very experienced at booking/researching holiday accommodation. When making the booking there were lots of deals for Bali Accommodation on various sites including Wotif, Booking.com etc they were all offering the same room with breakfast included. I ended up choosing Agoda as the promotion we booked said that it included transfers and I couldn't work out if the other sites would also include this. A Few days prior to check in I contacted Grand Barong to make sure they would be at the airport for my daughters arrival. They then advised me that transfers were not included and nor was the daily buffet breakfast. I was obviously extremely angry at this as I had spent so long researching which company to book through. I tried to contact Agoda several times and they could not even have the decency to respond or call me book. The hotel sent me a copy of the booking confirmation which says Breakfast is not included. So basically Agoda completely ripped me off. I would never have booked with them if this was not included. I wonder how many more people they do this too? I will never book with them again and strongly advise no-one else too either. Regards Marcia Florence (Booking ID *******).

Worst experience I have ever had. We booked our trip through Agoda for a family trip to Cancun purchased airline tickets and excursions which were non refundable. I went to my online Agoda portal and our trip showed up canceled. I called Customer service and after a 1hr hold I spoke with a women could not explain to me why my trip was canceled asked to speak with a supervisor she put me on hold for another 20 min then said I could not speak with supervisor and that she could not do anything to fix the mistake Agoda did by canceling trip. Asked for the agents name and would only give me her first name. This company is shady and I would never recommend even to my worst enemy.

I booked an airport hotel via Agoda. It accepted my dates and the room type I chose however, when I put my payment details in and clicked on a discount code it changed the dates completely to the month before. Agoda will NOT amend or let you cancel they also state they have 24/7 representation... they do not. When I rang them at 630am UK time I was basically told that it was my error and they would contact the hotel. I decided to email the hotel directly only to be told that Agoda DO NOT have a contract for the top room that I had booked! Whats even worse, the confirmation from Agoda confirms the room that they have no contract to book! God knows how they can get away with this its basically FRAUD as far as Im concerned. FALSE ADVERTISING, TAKING MONEY for something they cannot honour! I have managed to get the date changed directly with the hotel but at an extra £89 on top of the £80 I already paid! I will never use this company again and would advise anyone to do the same! RIP OFF. Also, the room booked is actually the cheapest the hotel do with BUNK beds! I wouldve hit the roof if Id gone to check in and found that

I am extremely disappointed by the customer service of Agoda. They have taken $2500 without my authorisation, and have sent email confirmation that I have not been charged. I have spent 5 hours on the phone. Im starting to think that the use the preauthorisation to invest to make profit. They are incompetent thieves! With terrible service. Five different answers from five staff! No manager call back and day 3 of unauthorised taking of my funds. There is a reason that Booking.com allow direct payment at hotels! Im posting this just so I can get them to respond to my calls and emails and return the funds that they cant explain why or how were taken.

Read more http://www.expatkings.com/agoda-review/#comment-1703

The hotel we stayed at was horrendous, totally incorrect listing and we left after 1 night. When i spoke to Agoda they originally seemed concerned and offered me a $50 gift card to apologise for my experience, but things got way worse. The hotel would not offer me a refund as they stated I stayed all the booked nights, I evidenced to Agoda that this was not the case and they tried to pursue a refund. They couldn't seemingly get hold of the hotel but continued to stay loyal to them. Eventually they offered to front the refund for the nights we didn't stay. In a flurry of confusion also offered another $50 giftcard. This was then retracted within the next email as "please disregard the giftcard". Really?. By the end of our dialogues they seemed to have little caress for the state of the hotel and obviously were going to do nothing about it despite its absolute state. They don't care about their customers and really dont know how to support them, TOTAL JOKE.

The don't answer u then the I'd numbers they give you don't work the phone numbers don't work... I need to talk to you about my first reservation.,. Then saying my bank didn't let them they gave me my receipt number that day cancelled it... then the next day while on my way to the destination I realise that the accommodation was not actually booked only to go back on same site to be stung with sorry we don't have your reservation... but oh yep agonda took your money stated that it was a guaranteed thing I just need to be listened to never ever ever in any situation use priceline as they use. Agonda... I didn't realise and cause I was in a hurry... anyways go straight to hotel that will guarantee u the cheap price and no middle man...