AgodaReviews 4,434

I just had a awful experience with Agoda today (JUNE 18). I booked Humble House Taipei 2 rooms for 1 night (ie. June 21 check in June 22 check out) via Agoda.com last week. They were selling rooms with pretty good price while the hotel website already sold out. I thought I was lucky to secure two rooms with them with a clause that if any cancellation, have to do it by June 16.

After I made the bookings, I further reconfirmed with Agoda by logging into their system.

Since I am travelling with my parents who are in 70's, I wanted to make sure the bookings are secured. Therefore, I made a phone call to hotel directly and tried to confirm booking today. Guess What? They could not find my bookings. Hotel's front desk was kind enough to call Agoda to follow up my bookings and nothing was found. This happened around 1pm today. Meanwhile I called Agoda and spoke to customer service who once again confirmed my bookings were ok despite what I told her the information I obtained from hotel. I therefore called the Hotel that my bookings were confirmed.

Agoda's lies finally burst. They called me up at 6pm and informed me that hotel called them up and there will not be rooms for me on June 21 and so need to cancel the bookings. What a joke! I told them I am the one who made effort to verify the booking. If i have not done that, I would not find out I have NO ROOMS until I arrive hotel. They did not even apologize as they did not think is their responsibility AND SOUNDS LIKE THEY ARE SO USED TO THIS COMPLAINS.

ANYWAY, I WILL NEVER BOOK WITH THEM! SO UNRELIABLE! NEVER TRUST THEIR ADS!

30 May - 3 June, 2018
We were two ladies travelling to Como Lake Region.
Our one-room cum apartment was old charm plus refurbished shower and toilet.
Warm and friendly hospitality extended by owners Rita & Luigi with their daughter Christina.
Aside from the steep daily incline and decline to the town square [option of booking a taxi E12 per trip of 10mins spiralling mountain roads], we had a most beautiful vacation.

Do NOT USE this site for booking! The customer service is horrible. I tried to cancel my booking with them and directly through the hotel. Site was down when I tried to login and do it manually myself. Customer service didn't respond to my emails until I was already supposed to be staying at the hotel. Hotel customer service said I needed to cancel through Agoda. Had made other arrangements and just needed to cancel the reservation. You'd think that wouldn't be such a challenging thing to do. Ha! Asked repeatedly for a confirmation that my booking had been canceled. No response. No response. Finally called my CC company to dispute the charge on my CC. Terrible company! Will never book anything with them again. Highly recommend running in the other direction! Wow. Run... away... from... this... site!

Tried several times to make a booking but they had "technical difficulties" (again), so phoned the Hotel and was told it is IMPOSSIBLE to pay the fee Agoda quoted because it was too low. The hotel also told me they have so much trouble with these 'fake' prices. Spent over an hour trying to get it sorted out. My suggestion... steer well clear of this stupid site, as the prices they quote CAN NOT happen. Would prefer to give zero stars but unable to

I made reservation for hotel using PRICELINE. When I booked I was automatically switched over to Agoda. I never heard of Agoda. I am in Florida and booked a hotel in Florida.
When I received my credit card statement there was a separate 3% International Transaction Fee. The bank said I could not dispute the charge because Agoda does its billing out of Britain.
Be careful about being switched over to Agoda if you want to avoid the extra charge.
All of this is based on my personal experience.

Booked 2 hotel rooms through Agoda 1 month ahead. A month later, and a few days before my vacation or when I'm suppose to check in to the hotel I booked, emailed me saying that my hotel room got cancelled as they did not receive payment from Agoda! And I have already paid Agoda. Panicked! Called Agoda multiple times but long hold wait times, had to leave a message. Due to this being so last minute, I decided to just book the hotel rooms from the hotel directly, and I would deal with Agoda and my previous credit charge later on. Luckily, the hotel manager was very nice to honor my hotel room price which I paid to Agoda. The hotel manager told me that they have been having issues with Agoda for not receiving payment from Agoda for months. Seems like a fraud to me as I couldn't get hold of Agoda myself as well! Finally, a few hours later, then I received a call from Agoda, seems like from HK caller ID number. Through the very noisy background, I asked the representative to cancel my booking with my explanations. Finally, I was refunded the full amount. What upset me was there was no explanation: why Agoda didn't just pay the hotel, why such an inconvenience especially the stress it brought upon me just a few days before my vacation. Never again will I book from Agoda. Beware!

I booked hotel in singapore may11 for 2 days, my money went out of my bank may 11.
I STILL have not received a voucher or confirmation email or anything.
Cant reach agoda to ask whats my booking ID Number because to get thru their phone tree OR email on the website you must enter your bookibg ID number!
So irritating!
Whats so hard about taking my money and sending me and email?
All the other sites and plane tickets etc i get an email in minutes!

1- Their customer service is very poor, you can not accesss them if you need them. You should wait at least 20 minutes to speak with them.

2- They easily cancell you reservation without telling you and they dont care you

3- prices are not real. Dont be so happy of cheap prices in their site

I strongly advice dont use them. There are some very better web sites for booking. Agoda is not a professional compony, they dont care customer satisfaction.

They charged me additional 500$ only before my travell with cancelling my booking.

It was my worst experience ever.

Using Agoda was the WORST travel arrangement experience ever for me! They confirmed the hotel-1 (5-star), which included breakfast. Then after a month they informed me that hotel room is not available. They forced me to take a downgrade to a hotel-2 (4 star), charged me more money, and also fooled me by not including the breakfast. I won't recommend Agoda to anybody. If you want a stressful travel planning then surely work with them.

Used Agoda to book two rooms in Pensacola Florida. They sent me confirmations for both rooms. One room for me/husband and one room for my mother.

Arrived in Pensacola on scheduled day. While checking into the hotel, they showed me having the two rooms reserved but didn't show any payment. Desk clerk requested payment. After a couple of days, I noticed my credit card bill higher than it should be.

Agoda charged me for the two rooms and the hotel clerk charged me for the two rooms. According to the hotel manager, Agoda claims they didn't receive any payment. Filed a dispute against Agoda with my bank who is investigating Agoda. Filed a complaint with my local Better Business Bureau. Filed a complaint with the Federal Trade Commission against Agoda.

I have made MANY calls to their customer service number only to be placed on hold for 30+ minutes. I don't continue to wait and hang up. I've emailed their customer service department over 500 times only to receive three email responses. Once response claims that we cancelled the rooms and are responsible for payment, which is a lie. No one cancelled the rooms that I booked. The second email requested copies of all receipts showing that I paid for each room twice. I've responded with copies of all receipts showing payment to Agoda and showing payment to the hotel. Third response was a survey email claiming that my claim was resolved and asking for my opinion on their customer service. As of today 4/25/2018 I've heard nothing else from Agoda. I'll continue to send email after email after email and continue filing complaint after complaint after complaint until they refund my money.

I have been overcharged on my credit card. Been trying to call customer care since last 2 days. Your call will be kept on hold for more than an hour with nobody to reply. Tried even calling after midnight, but same thing. Nobody answers your call.