Garth H.

Do NOT USE this site for booking! The customer service is horrible. I tried to cancel my booking with them and directly through the hotel. Site was down when I tried to login and do it manually myself. Customer service didn't respond to my emails until I was already supposed to be staying at the hotel. Hotel customer service said I needed to cancel through Agoda. Had made other arrangements and just needed to cancel the reservation. You'd think that wouldn't be such a challenging thing to do. Ha! Asked repeatedly for a confirmation that my booking had been canceled. No response. No response. Finally called my CC company to dispute the charge on my CC. Terrible company! Will never book anything with them again. Highly recommend running in the other direction! Wow. Run... away... from... this... site!