AgodaReviews 4,434

We just happened to use this website to book our hotel and payed extra for a view of the canal in Venice. When we arrived at the hotel, the view was obstructed by construction. The hotel apologized and told us the money would be refunded but we had to get it through the agoda website. The hotel has refunded the money to agoda (the difference we payed for a room with a view and a room without a view) but agoda is not refunding our money. They are offering a gift card to use in the next 3 months on their website! They want to keep our money and will not stand behind the product they are selling, even after the hotel refunds the money. Just use a different hotel website, you will be glad to avoid dealing with this company.

I booked a hotel in Paris through Agoda. Their site had a room available at a specific rate with either a queen or 2 single beds. I added a note that we needed 2 single beds. The hotel only had queen size beds available at that rate and showed me the email reservation from Agoda. My request for 2 beds was not on what they received but it was on the confirmation I had from Agoda. We had to pay an upcharge of $120, almost 50% extra, to get a room with 2 beds. I will not use Agoda again.

Agoda is the partner behind fares listed as "TripAdvisor" on the TripAdvisor site. I made the mistake of booking with them.

They deceptively list their cancellation policy as, for example "cancel 3 days in advance to avoid penalty", and do not tell you how the days are calculated, nor give you a specific date. It's pretty clear from calling their "customer service" that the policy is intentionally stated to be vague. If you are booking for check-in on a Thursday, their policy doesn't mean you can cancel on Monday (3 days in advance). It means you must cancel on Sunday (4 days in advance). It's pretty clear from my interaction with their call center representative that people are misled all the time, and they are very accustomed to saying "no" when asked to waive the cancelation fee.

There are plenty of reputable sites (booking.com, for example, which I have used frequently in the past). Do NOT use Agoda.

DO NOT USE THIS WEBSITE. I booked our honeymoon trip for me and my fiancee for January SEVEN MONTHS before our arrival date. A couple of weeks later we learned she is pregnant and therefore will be unable to fly at 8 months pregnant. After spending thirty minutes on hold multiple times and speaking to numerous representatives about issuing a refund I was told I would not be getting it. Please please please book directly with the hotel as they are normally very cooperative and understanding unlike this middle man con artist. They have scammed me out $1400 dollars never again will I go with them or any other website. I will be filing a dispute with my bank hoping they will investigate them.

I have been an avid member of agoda as it was a fuss-free experience for me to use the site. By being loyal to them, I would get credits into my account automatically for every booking I did.

I believe I have redeemed and accumulated over 1000 USD worth of dollars over the past 9 years.

They have recently changed to a new "gift card" system which right at the bottom right of the screen of your booking, you need to tick "I would like to receive $xx. Xx amount 7 days after checking out."

That is if not the most stupidest thing I have ever seen as the ONLY point of sticking with a site is because of the loyalty/credit points. If not, why should we stick with Agoda? Why not just use any online website which can offer a better rate?

We use it because it gives us benefits in return. That is the main core reason, the other websites are all on a similar level right now and I do not honestly see too much of a difference.

I did a booking for 2 weeks and forgotten to click on that tiny box at the bottom right of the screen, and now the points that used to automatically go into my account are all gone. Agoda are now offering a "good-will gesture" as I am a loyal member.

Well, they can take that "good-will gesture" and shove it cause I would rather join a site which automatically credits because it is a complete waste of time and senseless move.

We just arrived at the hotel booked on the agoda. We booked the holidays in November of the previous year in Thailand Puket Orchd Resort & Spa. On the agoda website there are outdated photos of the hotel - in fact it is a burial dump from the Polish People's Republic - dirty, smelly and veeery old. The hotel was built probably in the 70's in the neighborhood of forbidden and flying out barracks. View of the garden with a width of 3 m, followed by dingy mud huts. The fear was to stay in the room overnight. Dirty bathroom, sticky furniture, dirty sheets and towels. Everything is barely holding up. The service was surprised that on the agency it has 4 stars because in reality it is only three, although I would give only two. The hotel was only an hour, during which we were shown three other rooms - all in the same poor standard. We forced the service to resign from the booking, but they have already downloaded 20% of the total booking for two weeks. Żenada! We found a hotel at a decent level nearby where I do not stick to the door handles and toilets. I will replace that with an agoda as a gift card we got a voucher for $ 10 (!) And we do not know what the amount of money we will do. We go with my husband a lot - Europe, Asia, South America, Australia. However, the first time we went with agoda - DISASTER! I do not wish such adventures the worst enemy.

I did hotel booking through Agoda, 2 rooms for 1 night. After a week, I got a call from hotel that booking is not confirmed, as there is no room available. Tried to contact Agoda on customer care number. Pathetic! Only IVR, no one came online. Was on-call for 30+ minutes 2-3 times, no response! DO NOT TRUST IT!
You ruined my vacation.

I do not trust Agoda at all. Their databases and their website are not up to date. My husband and I wanted to book a hotel for our family and we were excited to find just what we were looking for on the Agoda site ONLY TO LATER FIND OUT THE ROOM WAS UNAVAILABLE AND OUR FUNDS WERE BEING HELD BY OUR BANK IN LIMBO BECAUSE AGODA "PROCESSES THE FUNDS". Do NOT trust what you see on this website. I am so displeased with them. I then called and spoke to a rep after being on hold for 16 minutes listening to elevator music and the only thing she said she could do for me was to dispute the bank claim, to which I replied--- Your job is to find us rooms and be honest on your website ----she had no reply! They need to fix their website. Also, she didn't apologize until halfway through the call. 1 HOUR and 8 minutes later of talking with her and there was still no room and Agoda was holding my funds. If the room says that it is available---DON'T TRUST IT! Their site is completely unreliable, they will also hold your funds and not tell you about it until it's too late.

Will try to keep it short as I never leave reviews but agoda has taken the cake this time and I wanted to share: Agoda customer service is pathetic/incompetent. They do not understand a basic question/issue at hand. I had booked a hotel through agoda, asked for a price match guarantee as Booking.com had the same thing for cheaper (only wanted to use a gift voucher hence booking on agoda else booking.com is a million times better!) Agoda responds saying 'we are delighted to price match and xx amount has been removed off your booking'. It is STILL not as cheap as booking.com and this is when the issues start. You have to hold for an average of 20-30 mins to get through to an agent/email responses take about 2-3 days and each time a new person responds so you have to repeat the issue again and again. After calling them 4 times and having a dozen email responses - issue still not solved. They don't understand basic concept of exchange rates or base rate. They book in USD, hotel charges in local currency and they are charging me in GBP because I am based in UK. So when I tell them 10 times base rate is the hotel currency because that is what it mentions on my booking and that needs to be matched to booking.com rate - they say okay and again give me a different rate (higher). Since it is a book now, pay later option it is provided on the day of payment. BUt that doesn't give me the solution that the BASE RATE needs to be the same if you are advertising as price match. Another smart alec yesterday tells me - okay we will price match (and I also had a gift voucher of about $25 USD but the price is same with or without the gift voucher - how that is possible only she will know! That makes my voucher worthless! According to her, price match is after the gift voucher was used. So I tell her if I didn't use the voucher what is the price - she said the same? Ready to tear my hair out because they are so so incompetent. It has been about 3 weeks since booking and still not sorted. Will probvably cancel the booking.

TL; DR: The low prices are NOT worth the headache of Agoda's broken system and useless customer service.

I booked a hotel on Agoda because of the excellent price. A few days before I left for the trip, the hotel notified me that they tried to take a preauthorization of my card, but it wasn't going through.

I was on the phone back and forth 6 times (no exaggeration) with Agoda customer service and my bank. Agoda said that my card was not authorized for payments. My bank said that no preauthorization was even attempted, all international transactions were turned on, and funds were sufficient.

In the end, I had to make a long-distance international call to the hotel in order to give them my credit card information. Everything was fine with my card - it was Agoda's system that was failing. Agoda was absolutely no help. Do yourself a favor and avoid Agoda!

Booked a hotel based on 2 adults and 2 children as a search query. On arrival we had 1 double bed. I guess kids were supposed to sleep with us or on the floor. I became evident that Hotel had contacted Agoda, but Agoda confirmed it was fine. Booking clearly stated number of persons. Had to pay for the additional bed and wrote a complaint to Agoda. Besides initial confirmation, never received a reply. AVOID AGODA. Book directly with Booking, Tripadvisor or even better, with the the Hotel directly.

Booked accommodation with Special Offer through a Secondary Site, which Agoda picked up the booking request. Check with Hotel before booking flights to verify booking, and they had not received any information regarding a Special Booking. Provided Screenshots to Agoda, who then passed onto Hotel, and later came back to say the Secondary Site didn't have the promotion. Obviously not willing to pick up the tab for the extras, even though they were willing to take the booking. Very Poor, very poor.