Emma P.

The hotel we stayed at was horrendous, totally incorrect listing and we left after 1 night. When i spoke to Agoda they originally seemed concerned and offered me a $50 gift card to apologise for my experience, but things got way worse. The hotel would not offer me a refund as they stated I stayed all the booked nights, I evidenced to Agoda that this was not the case and they tried to pursue a refund. They couldn't seemingly get hold of the hotel but continued to stay loyal to them. Eventually they offered to front the refund for the nights we didn't stay. In a flurry of confusion also offered another $50 giftcard. This was then retracted within the next email as "please disregard the giftcard". Really?. By the end of our dialogues they seemed to have little caress for the state of the hotel and obviously were going to do nothing about it despite its absolute state. They don't care about their customers and really dont know how to support them, TOTAL JOKE.