Lyn B.

I booked an airport hotel via Agoda. It accepted my dates and the room type I chose however, when I put my payment details in and clicked on a discount code it changed the dates completely to the month before. Agoda will NOT amend or let you cancel they also state they have 24/7 representation... they do not. When I rang them at 630am UK time I was basically told that it was my error and they would contact the hotel. I decided to email the hotel directly only to be told that Agoda DO NOT have a contract for the top room that I had booked! Whats even worse, the confirmation from Agoda confirms the room that they have no contract to book! God knows how they can get away with this its basically FRAUD as far as Im concerned. FALSE ADVERTISING, TAKING MONEY for something they cannot honour! I have managed to get the date changed directly with the hotel but at an extra £89 on top of the £80 I already paid! I will never use this company again and would advise anyone to do the same! RIP OFF. Also, the room booked is actually the cheapest the hotel do with BUNK beds! I wouldve hit the roof if Id gone to check in and found that