John G.

Worst experience I have ever had. We booked our trip through Agoda for a family trip to Cancun purchased airline tickets and excursions which were non refundable. I went to my online Agoda portal and our trip showed up canceled. I called Customer service and after a 1hr hold I spoke with a women could not explain to me why my trip was canceled asked to speak with a supervisor she put me on hold for another 20 min then said I could not speak with supervisor and that she could not do anything to fix the mistake Agoda did by canceling trip. Asked for the agents name and would only give me her first name. This company is shady and I would never recommend even to my worst enemy.