AfterpayReviews 226

Do yourself a favor, pay cash or ask yourself if you really need the item you are Afterpaying. I purchase five shirts, returned three, and kept two. Afterpay is charging me for three shirts despite the fact that Nordstroms has confirmed receipt for three shirts. Once I zero out my balance I am deleting the app.

They have TERRIBLE customer service! You cannot call them to ask them anything and when you do try to correspond with someone on the app they respond with standard messages. Stay away from Afterpay if you need assistance there's no help WHATSOEVER. I will never order with Afterpay again - KLARNA is much much better.

If I could leave afterpay a zero rating I would! Beware, they steal your money! You can't call them, you can only email them. After sending numerous emails that's when someone finally calls you. By the way every person I spoke to sounds like a robot. Spoke to 3 representatives. Nothing was resolved! Worse experience ever as a first time afterpay user! Never again will I use them! They suck! Want my advice use your credit card or debit card!

I received an item which was clearly faulty and misleading I have used Afterpay a Million times they do not help you if you have an issue with a Merchant at all they said sorry you had an issue we do not get involved if the Merchant can not refund your or chooses not to you loose your money and we do not step in to assist as we do not have the authority to help...So why is Afterpay still open? The banks do not like Afterpay this was news to me when I called them, they advised close your account do not deal with them I have been advised to only shop with Paypal as they do help you get a refund for misleading clothes or items. I have the money its not an issue to make payment's I usually pay fully on the app before its due date my record is SO PERFECT. 1st complaint and Afterpay abandons you I DO NOT RECOMMEND Afterpay customer service there isn't one NO phone number nothing. I do have proof of purchase and all the pictures relevant to the site and photos of the faulty products I am not showing as I have taken further action to Fair Trading the more complaints they get the better to close company's down doing the wrong thing. Afterpay and Merchants have rights BUYERS DO NOT as it turns out.

Beware! Paid account off and they blocked me!
They also charged my card more than what I owed..

When your gift doesn't fill your recipient expectations and you contact customer service and the only answer they have is we are sorry but there's nothing we can do, the good news is that
You don't need to use your Gift Card right away! Most Gift Cards have a validity of 12-36 months so you can wait to use your Gift Card.
Thank you for your patience and we sincerely apologize for any inconvenience this has brought you. Then you learn that is a bad a choice to buy a gift card as they only care about sell. Horrible experience with this marketplace. I do not recommend this headache to any other customer.Save time and save headaches, better choice is to give the money directly to the person so they can buy whatever they want.

My wife and I were using it for tax free shopping. All of a sudden it was declined with $1400 available. Afterpay's response was they monitor shopping and can halt activities as they see fit!

This company customer service is absolutely awful! It takes days to get into contact with them there is no live person to chat with I do not recommend go to Klarna or zip pay etc I got into some financial trouble during Covid it took a lil longer to pay off my balance there is no one to talk to about repayment or anything they just block your account even tho I paid them every penny back! I just get emails that take days to respond to you you guys are a joke! I'll spend my money elsewhere and I hope the rest of u follow suit

Do not use this outfit. I made a purchase through them and didn't get any order confirmation, order status shipping info or the product I paid for and 12 days after I placed the order they still haven't given me any info on my order from their supposed investigation. I bought off a website that I didn't have any option other than use AFTERPAY. AFTERPAY claims my payment went to a totally different company than I bought from and claimed the 2 companies are together but the company payment supposedly went to said they don't even sell the product I bought and don't use such long order numbers that afterpay gave me and also said they have no connection to company website I bought from. DO NOT USE AFTERPAY...! Iwould give the minus 100 stars if It would be possible.

I moved a due date and paid it on time and afterpay froze my whole account saying my full balances have to be paid off! Never experienced this before and I've moved some due dates sometimes way before! Nor is this communicated in the afterpay policy or portal!

They delivered my item to the wrong house and I can't get a refund. There is no contact info to state your claim. Worst service ever!

This company laundry money for scam companies, do no used this company you may loose your money. This company is under investigation by the Better Business Bureau

I've been paying $45 and change every other week and I tried to respond to let them know I did not receive the items but they have been insisting on taking money out of my account nonstop for items that I did not receive from Temu I will never use this service again it's a scam, especially if you can't talk to someone regarding what you did not receive or don't have

Never get my refunds; its ridiculous. They owe me almost $300.00. Is a child running this company? No more.

This company is terrible. I heard about them from a friend so I figured I would try it. Got approved for a decent limit only to not be able to use it. I have tried several different purchases and they were all declined. My credit is decent, I don't have any collections, late payments etc but for some reason they approved me for a spending limit but won't approve any of my purchases. Non of which are anywhere near the limit they approved me for! This is very annoying if you're not going to apporve any purchases why approve a spending limit? Contacted "support" and their response was "I. The future we will review your payment history blah blah blah" how would I have a payment history in the future if I can't make purchases in the present. Stupidest thing ever! After 6 months I finally deactivated my account, deleted the app and gave up! I don't have time for the idiocy. Terrible experience

This app took my first form of payment for the first payment and then told me on the second payment that my source of payment was denied and then went into the site and put in three more credit cards all of them denied even though they're working everywhere else.

I have tried to contact this app with absolutely no luck every question an email with absolutely no reply there's no one that will talk to you and there's no way to get a hold of anyone.

I am now and have been receiving late notices late fees and still no one has contacted me. I would give this app no stars but there's no way to do that.

Don't get caught up in their stupidity if they can't have a customer service center they don't need to be doing business with the public

They changed one card 299.00 and 199.00 the 199.00 was a charge I made and the 299.00 was a return the company sent the information regarding the return. The send card Citi bank these purchases were made tge last of march and charged. I didn't activate Citi card until second week in April. I used after pay for another item and at that time they charged my card 299.00 and the 199.00 they had been already paid in march on Barclays card. They would have gotten away if I hadn't caught it on the statements. You can imagine how many hours I spent in phone straightening this out. I finally got all my money back. But after numerous emails they would never tell me why and how this happened. They had photos of the bank statements. Etc. Now I can't close the account I follow all the prompts but when you choose close account nothing. I don't understand how and why big name banks use this company with all tge complaints against them.

Every time I go to use it I have to reconnect my account to Apple Pay. It's time consuming and embarrassing when I get an error message that funds aren't available. I've used it twice at the same store:Bargain Hunt, yet that store won't come up as an option to link to. First two times the employees had to work with my phone and account to get it to go through. The last time, today, I just gave up and put my purchase from Bargain Hunt on another account. I haven't yet decided if I will close the account or not.

After years of faithfully using AFTERPAY I find myself unable to purchase from my favourite company. No others explanation other than "too bad". I've not only accrued thousands of dollars in credit but have diligently paid my instalments WELL BEFORE THE DUE DATE. Obviously Afterpay doesn't feel the need to offer due loyalty nor consideration to its customers.

Have gone back and fourth multiple time to these people about a refund of a payment i made. They say it takes 10 working business days for the payment to clear. It has now been over 10 business days and I still haven't received a refund. They have incompetent staff working who don't look into queries properly, just fob you off with excuses. Usually had good experiences using this site, not anymore. No phone number to call either to explain your situation either.