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Kentucky
2 reviews
5 helpful votes
Follow Kimberly U.
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Poor company
August 8, 2023

Beware! Paid account off and they blocked me!
They also charged my card more than what I owed..

Date of experience: August 8, 2023
Ohio
1 review
0 helpful votes
Follow Brittini P.
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I was on the Afterpay app and clicked on Amazon via Afterpay. Prior to finalizing my Amazon order via Afterpay, however, I backed out! Then I signed back up for my Amazon Prime membership, which is a fee of ONLY $16.08! Afterpay immediately took $143.85 out of my checking account, and Afterpay is claiming I still owe another $431.54, in the next 3 additional payments!

Afterpay took money from out of my checking account that for items that are STILL IN MY AMAZON CART! They're still in my Amazon cart, because I NEVER ORDERED THEM! Therefore, not only are my items NOT on the way to me, I CANNOT place my order for those items, because Afterpay ALREADY TOOK MY MONEY OUT for items I DID NOT ORDER! This all took place on Friday October 27th! Afterpay is trying to tell me that I will have to wait until this coming Friday, November the 3rd before I even hear anything back about my $143.85 that they helped themselves to last Friday!
Also, Amazon claims they have NOT received any such payment from Afterpay!

Date of experience: October 30, 2023
Canada
1 review
1 helpful vote
Follow Christa S.
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Afterpay is withholding payment to small businesses! DO NOT USE, afterpay screws over the small guy!

Date of experience: April 22, 2023
Texas
1 review
0 helpful votes
Follow Charles P.
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Oh WOW! 600.00 spending limit. Oh shoot, I forgot they deny all my purchases. Why get my hopes up?

Date of experience: February 17, 2024

Overview

Afterpay has a rating of 1.2 stars from 226 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Afterpay most frequently mention customer service, spending limit and phone number. Afterpay ranks 85th among Department Store sites.

service
159
value
133
shipping
101
returns
122
quality
119